Management in Dental/Sales/Customer Service

EXPERIENCE

OFFICE MANAGER, ASHLAND DENTAL CARE: Massabni PLLC

December 2021 – Current

•Point of Contact: All Patient, Office Maintenance, Emails/Calls, Treatment Plan, Patient Payments, Dental Insurance & all other inquires as well as upkeep of patient charts.

•Maintaining: Policy & Procedures, Clinical Protocols, Office Permits, Lab/Medical Logs, Reports, Supplies, Equipment Upkeep & Marketing.

•Treatment Plan: Confirm All Benefits, Liaison between Doctor/Patient. Discuss, Collect, Schedule payments. Review: Pre-op, Post-op, Consent Forms, Prescriptions & Appointments.

TREATMENT COORDINATOR, STOW DENTAL CARE: Massabni PLLC

December 2021 – Current

•Treatment Coordinator: All Patient, Office Maintenance, Emails/Calls

OFFICE COORDINATOR, GRAFTON DENTAL CARE

October 2017 – March 2020

•Point of Contact: All Patient, Office Maintenance, Emails/Calls, Treatment Plan, Patient Payments, Dental Insurance & all other inquires as well as upkeep of patient charts.

•Maintaining: Policy & Procedures, Clinical Protocols, Office Permits, Lab/Medical Logs, Reports, Supplies, Equipment Upkeep & Marketing.

•Treatment Plan: Confirm All Benefits, Liaison between Doctor/Patient. Discuss, Collect, Schedule payments. Review: Pre-op, Post-op, Consent Forms, Prescriptions & Appointments.

PATIENT COORDINATOR, CHESTNUT DENTAL

April 2017 – September 2017

PATIENT SERVICES SPECIALIST, SOUTHBOROUGH MEDICAL GROUP/RELIANT MEDICAL GROUP

April 2014 – December 2016

•Answer multi-line phone system for: Adult Medicine, Providers & Main Medical Group.

•Schedule Medical Visits, Screen calls & direct accordingly, take Prescription Refill, Referral Requests, VNA & Coumadin messages for Adult Medicine Providers.

•Maintain 2 Adult Medicine Providers Patient Maintenance – Letters, Confirmations, Schedule/Reschedule & relay messages from Provider.

ASST. OFFICE MANAGER/DENTAL ASSISTANT, DR. GERALD A. BLOOM DDS

January 2012 – April 2014

•Front Office: Schedule for Doctor & Hygienist. Collect patient copay. Send all Insurance Claims, post insurance & patient payments. Audit Patient charts & x-rays. Maintain office cleanliness. Maintain AR/AP. Organize office files & patient files.

•Dental Assistant: Periodontal Charting & updating Patient charting. Breakdown set up & sterilizing operatories. Assist Doctor with Dental Procedures: Restorative Fillings (amalgam & composite), Crowns, Bridges, Veneers. Sterilization for all instruments. Pour molds & create whitening trays.

EDUCATION

2007-2009

HEALTH SERVICES, fisher college

2009 - 2011

RADIATION BIOLOGY, Suffolk University

SKILLS & CERIFICATIONS

•Clear Communication Skill •Personable •Empathetic •Trustworthy •Efficient •Organized •Takes Initiative

Dental & Medical Software: Practice Works, Doc, Open Dental, Dexis, Dentrix, Apteryx, Sirona, CEREC, Epic, Email/X-Ray Encryption.

Patient Financing: Cash, Check, Credit, Ach, Personal Loan, In Office Options, Dental Insurance.

• Programs: Open Edge, Moola, Pay Simple, QuickBooks, Care Credit, Lending Club, Office Dental Discount/Saving Plans, HSA/FSA.

• Dental Insurance: Ada Codes, Fee Schedules, Plan Benefit Understanding

Clinical/Lab: Sterilization, Breakdown/Set Up Operatories, Order Supplies, Pour Models/Fabricate Trays.

Dental Services: Preventative, Restorative, Endodontics, Periodontics, Prosthodontics’, Orthodontics.

Comprehensive Knowledge: SRP/Maintenance, Implants, Dentures, Stabilization, All-On-4

CEU: HIPAA Compliance, Practice Management and Human Relations, Periodontics’, Invisalign GO!

•The Breakaway Seminar: Business Masters – San Antonio, TX: February 2019

YANKEE DENTAL CONVENTION – BOSTON, MA: 2015 & 2020

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