General Manager

Objective:

To obtain a challenging position, such as the one you are kindly offering, thereby fully utilizing and developing the experience I have gained so far during the course of my career at the tourism/hospitality business.

Educations:

1.Woodside Junior High School (J.H.S. 125) New York (1977-1975), United States of America

2.William Colin Bryant High School (W.C.B.H.S) New York (1979-1981), United States of America

3.Luxor Hotel Institute, (1982-1984), High Specialized professional Diploma in Hotel Business, Hospitality Operations, Egypt

Languages:

Arabic, Mother Tongue

English, Excellent Read, write and speak

Marital Status:

Married + One child

Hobbies

Read, listen to classical music, collecting stamps and coins, playing squash and shooting

Work Experiences:

October 2018, till current

General Manager, Aurora Beach Safari, Marsa Allam, handling all related functions of operation of the hotel.

January 2016, till September 2018

Resident Manager/In charge, Aurora Cyrene/Aurora Sharm Resorts, El Montaza – Sharm El Sheikh, task force of opening both hotels.

August 2014 – 2016

Resident Manager Aurora Oriental Resort, Nabq Bay Sharm El Sheikh, handling all responsibilities related to the hotel operation.

August 2003 – July 2014

Regional Director of Sales, Research Red Sea Experts for Managing Hotels and Resorts (i.e. Aurora Hospitality Management) handling all sales & marketing process for Oriental Resort Sharm El Sheikh and Oriental Bay Marsa Allam, including all responsibilities for contracting, marketing and preparations of both marketing and action plans.

April 2003 – August 2003

Area Director of Sales Hostmark Hotels and Resorts, handling all sales and marketing responsibilities for Oriental Resort Sharm El Sheikh and Grand Seas Resort Hurghada.

September 2002 – April 2003

Director of Sales and Marketing Laguna Vista Resort, Nabq Bay Sharm El Sheikh – Egypt, handling all business related to sales and marketing plans, actions and budgeting.

December 2000 – July 2002

Regional Director of Sales and Marketing – Travel, Helnan International Hotels, Egypt, handling all business related to sales and marketing plans, actions and budgeting.

August 1998 – November 2000

Director of Sales in charge + Central Reservations Helnan International Hotels, Cairo office. Handling all related sales and marketing duties and overseeing central reservations activities for Helnan Properties in Egypt in additions to Helnan Red Sea Place Jeddah Saudi Arabia

January 1996 – May 1998

Area Director of Central Reservations Sonesta International Hotels Egypt Regional office, handling all reservations system/procedures for Sonesta Beach Resort Sharm El Sheikh, Sonesta Port Saeed, Sonesta Resort Hurghada and Sonesta St. George Luxor.

1992 – 1995

Executive Manager of Reservations, Mena House Oberoi Hotel & Casino – Cairo, Egypt, handling all reservations system/procedures including follow up and coordination of FIT and groups business for 525 rooms.

1990 – 1992

Sales Executive Oberoi Hotels Egypt at the Regional Sales office. Ensures business is turned over properly and in a timely fashion for proper service delivery. Conducts day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

1987 – 1990

Central Reservation Executive, Oberoi Hotels Egypt at the Regional Sales Office. Responsible to implement revenue strategy such as planning update, distribution channel monitoring, pricing adjustment and group quotes. Also responsible for having all Revenue Management processes in place and ensuring the optimization of revenue tools, market intelligence and best business practices.

1986 – 1987

Reservation Supervisor at the Mena House Oberoi Hotel & Casino, Egypt

1985 – 1986

Reservations clerk at the Mena House Oberoi Hotel & Casino, Egypt

1984 – 1985

Front office receptionist at the Mena House Oberoi Hotel & Casino, Egypt.

1984 – 1985

Front Office Trainee at the Jolly Ville Movenpick Hotel Luxor

Special Course:

Front Office special training course Courtesy & Procedures, held at the Mena House Oberoi Hotel & Casino – Cairo, made by the Regional Training Manager, Grad A+ was obtained.

Reservation Counter Pass, Held at ANASAZI center in Phoenix, Arizona United States of America November 1997.

Opening Team member (Task Force) Sonesta St. George Hotel, Luxor for 08 month prior to hotel opining.

Sales & Marketing Techniques at the American University in Egypt, completed till level 06.

Tourism and Hospitality Services, Vocational and Technical Education Ministry of National Education of Turkey (SESRIC)

Food Safety Skills Development, Egyptian Tourism Federation TVET Egypt

Development of E-Learning Curriculum and Relevant E-Material, Ministry of Education Malaysia (SESRIC)

HASAP Skills, Egyptian Tourism Federation

Abilities and Skills:

Ability to manage change effectively

Excellent time management, work with limited support

Strong organizational and proficient knowledge of mini, personal & laptop computers with excellent knowledge of several programs, as user only.

knowledge of Fidelio & LIPICA system

Computer literate in Microsoft Windows to complete essential job functions successfully.

Strong in customer service orientation and skills

Excellent budgetary, projections, and cost control

Able to produce consistent profits and enforce company policies and procedures

Work cohesively as part of a team and resolve problems

Assume responsibility/accountability, thorough understanding of HR requirements and regulatory agency requirements

Focus attention on guest needs, remaining calm and courteous at all times.

Ability to organize a full sales and reservation office with all its needs

Ability to organize a full hotel manning guide along with salary scale and privileges.

Organizing full staff schedule along with attendance and plans of annual leave.

Implementing new systems that match the office/hotel needs for better improvements.

Keep track/records of all files, correspondence, computer data in correct and updated order

Preparation of daily room status reports along with average room rates, revenue and P&L for better guidance.

Supervise the completion of all hotel arrival and departure lists.

Preparation of all needed reports required by the top management head office and individual units for better achievements and being on the right trace for competitions.

Periodically handle all matters which require very special attentions.

Keeping trace and updated lists for all travel agents, corporate accounts changes and adding new ones

Building joint effort with sales tem in promoting and exposing hotels by organizing a scheduled plan for physical sales calls as well as phone calls.

Being personally responsible in informing hotels, sales office, general managers, department’s heads and area director of sales of sold out and closed dates, especially during high season and public holidays and if rates can be changed (upselling) or resistance according to combaters/computations.

Ability to quickly evaluate alternatives and decide on a plan of action.

Solid skills selling and negotiating programs/projects

Trine new staff according to needs.

Budgeting for hotel operation as well as Sales & Marketing.

Perform any duties commensurate with the position as might be required.

Apprise staff on a biannual basis and report to the management according to performance.

References:

Mrs. Wafaa Moawad

Ex. Regional Director of Sales and Marketing, Middle East Oberoi Hotels

Mrs. Maha Nour

Ex. Vice President Operations, Hostmark Hotels & Resorts.

Mr. Michael Levie

Vice President Sonesta International Hotels, Egypt

Mr. David Hickman

Vice President Sales and Marketing Sonesta International Hotel, Egypt

Ms. Rianne Van De Wouw

Purchasing Manager, TUI Travel Ltd, Egypt, UAE and Spain, Thomson UK TUI

Mr. Hakan Kavlaci

Area Manger PEGAS Tours, Russian & Egypt

Mr. Taha Abdel El Hamid

President Arab Development & Technology ADATCO

Mr. Mohamed Helmy

BRISCO director of Operations Egypt, FTI

Ms. Seham Allam

Director of Contracting and Reservations, Spring Tours, Egypt

Mr. Mohamed Nazmy

President Quest Travel – Egypt

Mr. Mahmoud Abdel Daiem

Managing Director, Director of Operations Ballbaa Group

Mr. Ashraf Moamen

Regional Director Sales and Marketing ACT Technology

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