Administrative Assistant Customer Care

Nishadi Upeksha Jayakody Arachchige

*** ***** ******, *** ***********, BC, V3L 1E6 672-***-**** ad5exz@r.postjobfree.com

Profile

Highly dedicated and dynamic professional with substantial experience in administration, secretarial practices, and customer relations, backed by a Master's in Business Administration and International Relations. Renowned for exceptional organizational, communication, and interpersonal skills. Proven capability in managing comprehensive administrative tasks, coordinating logistics, and maintaining discretion with sensitive information. Seeking to apply my extensive expertise in a stimulating role as an Administrative Assistant.

Experience

LOGISTICS COORDINATOR (CUSTOMER CARE) SRI LANKA PORTS AUTHORITY JUNE 2018 – NOVEMBER 2022

·Enhanced customer satisfaction by streamlining the processing and coordination of complaints and inquiries.

·Assisted in strategic decision-making by preparing detailed rent waiver reports for the chairman.

·Established and maintained robust relationships with shipping companies, ensuring smooth logistics operations.

·Aided in strategic planning and assessment by compiling thorough monthly and quarterly business performance reports.

ADMINISTRATIVE ASSISTANT NSBM GREEN UNIVERSITY SEPTEMBER 2017– JUNE 2018

·Served as the Secretary to the Dean of the Business School, efficiently preparing minutes and reports for administrative meetings.

·Organized and coordinated diversified events, meetings and other academic-related projects.

·Ensured the confidentiality and security of sensitive information, upholding the highest standards of privacy and integrity.

·Oversaw the Foundation Program for undergraduate students, enhancing the educational environment's organization and support.

·Managed the Academic English program, ensuring the delivery of a high-quality curriculum and fostering student engagement.

·Took on additional roles as needed, including Library Assistant, showcasing versatility and dedication to institutional requirements.

SECRETARY TO THE CEO KANRICH FINANCE LTD FEBRUARY 2016– AUGUST 2017

·Handling and coordinating CEO’s administrative work and calendar

·Handling all correspondence, emails, and letters professionally and promptly to keep stakeholders informed

·Preparing minutes and reports

·Maintained strict confidentiality of sensitive information and documents to uphold privacy standards

·Organizing and coordinating events, ceremonies and meetings by securing venues, sending out invitations, and preparing necessary materials

·Arranging CEO’s inbound and outbound travel accommodations and logistics for business trips, ensuring a smooth and hassle-free experience

·Board meeting arrangements

·All other admin-related tasks assigned

Education

MASTER OF BUSINESS ADMINISTRATION 2022 - 2023 UNIVERSITY CANADA WEST, VANCOUVER, CANADA

MASTER OF INTERNATIONAL RELATIONS 2018 - 2020 UNIVERSITY OF COLOMBO, SRI LANKA

BATCHELORS OF ARTS IN ENGLISH LANGUAGE 2011- 2015 UNIVERSITY OF SRI JAYEWARDENEPURA, SRI LANKA

ADVANCED CERTIFICATE IN SECRETARIAL PRACTICES 2010- 20111 NATIONAL INSTITUTE OF BUSINESS MANAGEMENT, SRI LANKA

Skills & Abilities

·Interpersonal Skills: Expert in building and maintaining professional relationships across all organizational levels.

·Communication Skills: Exceptional written and verbal communication abilities in English; proficient in French.

·Office 365 Proficiency: Highly skilled in utilizing Microsoft Office Suite for document creation, data management, and presentations.

·Time Management: Efficiently prioritizing tasks and managing schedules to meet deadlines effectively.

Negotiation: Proven negotiation skills, facilitating agreements and resolving conflicts effectively.

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Activities and Interests

Movies, Dancing, Travelling

Languages

English (Advanced)

French (Intermediate)

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