Customer Service Data Entry
Resume:
Alvin A. Hall *** Harper RD
Atlanta, Ga *****
ad5exs@r.postjobfree.com
Objective
Dedicated professional with demonstrated skills in customer service. Time management and tracking experience working in challenging environments to provide customer-focused resolutions and feedback. Willing to take on any task to support team and help the business succeed SUMMARY OF EXPERIENCE
Proficient with software experience; Microsoft Office apps, Excel, Autumn 8, AS400, Rapid PM, File Maker Pro, Epic, Nextgen, Healthcare homebase, Zirmed, Navicure, Plexus Claims Manager, Ez-cap, Payspan, Zelis/Redcard, Pacelogic five9 & System Data Solutions applications. EMPLOYMENT HISTORY
Valet living
Customer Service Manager/ Feb 2020 - present
● Oversee nightly incoming and outgoing call stats Performed quality audits on internal and external client interactions.
● Maintain staff by recruiting, selecting, orienting and training employees
● Accomplished department objectives by managing staff planning and evaluating department activities
● Designed and implemented internal procedures to maximize team work and efficiency
● Coordinated and Documented daily schedules meetings, calendar, and communications
Bioconfirm Laboratories
(Contract) Data entry/ Aug 2019- Jan 2020
● Processed daily requests received from supervisor and team members through email, ticketing systems, and phone calls.
● Maintained a daily workflow log to track all work processed.
● Prepared and maintained accounts receivable register and other related accounting reporting for new client setup, posting of client payments, client billing adjustments and issuance of checks for the overpayment.
● Maintain and updated AR spreadsheet and managed rush requests through Salesforce to ensure prompt agent
Hope Center
Operations Director / Jan 2017 – June 2019
● Trained, coordinated, and supervised the Food Bank staff and volunteers
● Coordinated the scheduling and pick up of donations from multiple locations
● Oversaw the incoming and outgoing donations and supervised the inspections, sorting, stocking and organized storage of these items
● Ensured compliance with government, partner & agency requirements as well as fulfilled donor reporting requirements including the use of online database/phone app. and inventory
● Created and implemented policies and procedures for overall operations & Prepared yearly income tax returns
● Coordinated health programs for early cancer, Alzheimer's detection, and birth defect detection.
● Prepared profit and non-profit organizations for clients filing forming businesses with the Secretary of States
Fountain of Hope
Operations Director / 2010-2017
● Managed the warehouseForklift operator/ Forklift operator
● Program coordinator: Coordinated community programs daily grocery distribution to both individuals and non-profit organizations. daily volunteer program.
● Partnered with Bright from the Start to provide a summer lunch program for multiple counties in GA (metro counties, Spaulding douglas and rockdale)
● Created and maintained a daily community lunch program, providing over 200 individual lunches
● Arranged donation pickup & Inventory quality control specialist
● Coordinated monthly food distribution events, fed over 4000 families, provided clothes, groceries, health hygienes
● Coordinated back to school giveaways
● Coordinated various holiday events easter thanksgiving Christmas giveaways
● Created and implemented summer breakfast and lunch programs
● Developed a hydroponic microgreen program teaching the economic benefits of farm to table.
PROJECTS
Project Name — Rebirth counseling
Client Coordination Specialist / Atlanta Ga 2014-2018
● Coordinated community connection events
● Produced counseling area for group and individual activities
● Oversaw group sessions
● Arranged transportation to various appointments, outings and events for both groups and individuals
Rebirth Housing
Intake Administrator /Atlanta Ga 2014-2018
● Created policies and procedures for clients daily housing
● Coordinated client's housing room assignment
● Organized client connection with various social services
● Purchased supplies, furniture
Martin Luther King match committee
Committee Member Coordinator/ Atlanta Ga 2009-2016
● Logistics Developed annual parade route implemented
● Permit acquisition
● Coordinate organizations
● Planned March and gospel concert
EDUCATION
Fountain of Hope
June 2015 Forklift Certification Atlanta, GA
SERCO
October 2007 NIMS Atlanta, GA
ASI / Bellsouth
August 2001 BMAT Certification Atlanta, GA
Networking Technology Diploma
September 1999-2000 Advanced Career Training Atlanta, GA Reference available upon request
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