Business Administration Manager

UKPAI CHIOMA JANET

(+***) 080******** ad5ews@r.postjobfree.com

PROFESSIONAL SUMMARY

A prudent and hard working business administration manager who can engage effectively in business atmosphere at all conditions. I am careful in considering consequences, in managing resources and being active team player as well as working on my own initiative to bring about the needed synergy to the company’s growth and prestige. Integrity is my watch word.

CORE COMPETENCIES

• Communication skills • Problem-solving skills • Writing skills • Negotiation skills

• People management skills • Brand management • Leadership skills • Attention to details

• Adaptability • Resilience • Relationship building • Oral skills SKILLS HIGHLIGHT

• Critical Thinking: Uses logic and reasoning to identify solutions and creatively solve problems.

• Multitasking: Juggles multiple tasks and responsibilities while remaining composed and meeting deadlines.

• Soft Skills: Possesses emotional intelligence, administrative, analytical, numeracy, and problem solving skills.

• Communication: Possesses strong written and oral communication skills.

• Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Customer-Relationship: Ability to attract customers through persuasion and engagement for business success.

WORK EXPERIENCE

TEACHER (NYSC PPA) – Government Day Junior Secondary School, Kulende, Ilorin Kwara State 2020 - 2021

Responsibilities

• Created dynamic learning environment that valued instructor and student interaction.

• Graded tests and assignments and uploaded to school database.

• Maintained regular office hours to provide struggling students with additional course help.

• Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.

• Built strong rapport with students through class discussions and academic advisement. CUSTOMER CARE EXECUTIVE – Ison Experience (MTN).Ilorin, Kwara State 2019 -2023 Responsibilities:

• Developed working relationships with internal and external customers while assisting with account management duties.

• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

EDUCATION

• HND: Business Administration and Management: Federal Polytechnic Oko, Anambra State 2018 LANGUAGES

Igbo and English: Fluent

REFERENCES

Available on request

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