Financial Services Real Estate

William Edward Wetsel, Jr.

ad5eve@r.postjobfree.com 830-***-****

Operations Executive – Financial Services

Professional Headline

Resourceful and results-driven Operation Executive with 20 years of experience providing accelerated process improvements in department cost, productivity, and functionality in the financial services arena. Proficient in generally accepted accounting standards (GAAP). Dynamic leader with expertise in budget analysis, preparing comprehensive financial data, detailed sales forecasting, and leading cross-functional teams to deliver immediate revenue-generating results. Proven track record of leveraging financial acumen and expert communication skills to enhance internal processes and services, resulting in significant operational improvements and increased profitability and company value.

Professional Experience

STRONGHILL CAPITAL / ARROWMARK PARTNERS – Austin, TX January 2022 to Present

Commercial Real Estate Lender.

VICE PRESIDENTDIRECTOR OFOF FINANCE AND TREASURY

Responsible for the management of all cash movement to support lending operations and management of bank relationships for warehouse lines of credit totaling over $300 million. Prepared cash position forecasts for both immediate and long-term views. Oversaw the implementation of a new LOS (loan origination system) which significantly improved capabilities and productivity. Supervised all secondary market operations including the sale and performance reporting of joint owned loan pools to large industry investors.

Manage accounting activities to ensure compliance with accounting principles, policies, and external audits.

Responsible for month end closings of general ledger and preparing balance sheet, income statement, cash flow statements, and variance narratives.

Process journal entries and correct records to ensure accuracy.

Prepared and significantly enhanced financial reporting for monthly, quarterly, and annual financial statements.

Performed detailed budget and forecast variance analysis against annual lending and revenue production plans.

Created a post-secondary market audit and resolution team to cure loan defects and prevent unnecessary loan buy backs from investors.

Partnered with senior management to identify gaps and create policies and procedures where needed that ensure agility while also creating scalability; this included writing a comprehensive Treasury Functions policy and procedure manual.

Direct management of a team of analysts and accountants.

USAA Federal Savings Bank – San Antonio, TX September 2000 to December 2021

Fully-integrated, 13M+ member financial services company servicing the military and their families.

EXECUTIVE DIRECTOR of Operations (2018 to 2021)

Oversee and direct the corporate strategy and business processes for real estate and consumer lending of $82B bank while managing 50+ employees across four teams. Product liaison for all accounting activities including the preparation of detailed financial statements. Responsible for communicating operational results versus plan to the board of directors. Provide productivity and variance analysis and forecasting for multiple product lines. Communicate cross-functionally with all levels of management to identify profitable operations opportunities, areas of weakness, and ensure improved cost productivity. Conduct monthly performance strategy meetings with senior management to address all areas of operational and compliance performance.

Managed the accounting and financial analysis teams responsible for the monthly, quarterly, and annual preparation of financial statements and general ledger reconciliation.

Product liaison for all internal and external accounting audits, issuing final reports to senior management and implementing audit recommendations.

Increased annual mortgage area revenue $5B ($11B to $16B) by identifying new market trends and labor needs to successfully grow mortgage sector.

Oversaw the implementation of two new loan origination systems through bidding, acquisition, development, and training plan for all employees.

Established centralized operational planning, productivity, expenses, capacity management, and annual budget process for real estate and consumer lending.

Consolidated project teams in the line of business to align with strategic product goals and ensure a “one team” approach to solving technology and service challenges.

Instrumental in the creation of joint venture with a major financial institution to provide surge capacity and offer products not previously available at USAA.

Restructured and produced comprehensive productivity reports to more efficiently identify and reward top talent to reduce attrition and improve productivity.

Responsible for product competitiveness and industry benchmarking analysis to compare our performance against industry best in class.

EXECUTIVE DIRECTOR CREDIT AND FULFILLMENT – Real Estate Lending (2012 to 2018)

Responsible for the processing, closing, and underwriting functions to deliver best in class customer service, high productivity and industry best cycle time. Responsible for the oversight of over 525 combined employees.

Implemented comprehensive training program tailored by job function to ensure compliance with regulators and investors with certification process and correlated to career advancement for employees.

Key principal in implementing the first ever incentive compensation program at USAA tied to both quality and productivity for all job classes in fulfillment and underwriting resulting in lower attrition, higher quality service, and identification of best practices to replicate.

Streamlined underwriting process to reduce touches from 12 per loan to under 4 driving greater efficiency and improving cost per loan;

Successfully reduced fulfillment cost from $6,400 to $4,200 per loan to be 15% below large bank peer average per MBA/Stratmor industry benchmarking.

Achieved #1 rank by J.D. Power for primary mortgage originator 3 out of 4 years; increased both customer satisfaction and net promoter scores from 72% to 91%, and from 67% to 84% respectively.

Director of Product management – Real Estate Lending (2009 to 2012)

Led a team of data decision scientists and marketing analysts to increase market penetration for mortgage and home equity products. Developed, implemented, and monitored success of individual marketing campaigns. Developed and set volume plan for multiple years and managed product forecast process.

Developed industry best analysis of member penetration with comprehensive understanding of what lenders our members choose and why to implement successful strategies to increase market share.

Expanded product suite to capture larger member base including the offering of jumbo loans, investment properties and products tailored to first time homebuyers.

Implemented comprehensive customer satisfaction survey and reporting to understand service improvement opportunities and identify best practices for training and development purposes.

Developed and managed the capacity modeling team to ensure adequate and timely staffing throughout the “assembly line” including management and training support.

Director of Secondary Marketing for Mortgage (2006 to 2009)

Managed and improved performance of $1.4B mortgage pipeline while overseeing pull through rates and vintage analysis and ensuring timely delivery to investors. Ensured complete and accurate regulatory and internal reporting for the Secondary Marketing Department.

Integral in lowering member costs and increasing internal profit margins by aiding in the establishment of directly delivery of mortgage securities from the Best Efforts Program.

Maximized profitability and competitive position by optimizing and determining pricing margins. Accounting/Finance Manager (2000 to 2006)

ACCOUNTING/FINANCE MANAGER (2001 TO 2009)

Hired to oversee five operational support teams composed of 40+ employees for consumer lending operations. Constructed accounting and controls team for newly formed, in-house mortgage lending product while providing operating cost visibility and preparing detailed cost accounting information. Established processes to post and balance general ledger and ensure accounting regulations were in compliance with standards. Directed preparation of multiple accounting reports.

Created pro forma for out years of product performance and viability validation, with complex variables and multiple checkpoints, to determine continuation of product rollout.

AMRESCO, Inc. – Dallas, TX 1998 to 2000

Commercial finance company specializing in loan servicing.

Assistant Treasurer, Corporate Finance

Drove the development of $650M senior bank syndication while serving as finance liaison between company and investment banks and primary corporate contact for indenture trustee banks. Managed a team of 15 managers, analysts, and staff accountants and oversaw all asset-backed securitizations for commercial finance including monthly investor reports. Prepared liquidity analysis and forecasting and identified potential acquisitions.

Additional Experience

Corporate Finance Manager – Bank One

National Bank Examiner – U.S. Department of Treasury, Office of the Comptroller of the Currency (OCC)

Credit Analyst – Heller Financial

Education & Certifications

Master of Business Administration in Finance – University of Texas at Dallas – Dallas, Texas (40 hours)

Bachelor of Science in Finance Texas A&M University – College Station, TX

Board Member – Mortgage Bankers Association – Mortgage Industry Standards Maintenance Organization

Board Member – Military Family Lending Joint Venture

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