Customer Service Assembly Line

Dominique Smith

Saint Louis, Mo 314-***-**** ad5ev9@r.postjobfree.com

Summary

Reliable and hardworking working with the capabilities of operating cash registers, stocking merchandise, processing, assembly line, and batch order-making. Highly organized, proactive, and very punctual. Operates well within team-oriented environments. Committed with years of experience processing customer payments and shipments, through various points of sales systems. Quick and accurate when balancing cash rejecters and reconciling credit machine printouts. Outstanding customer service, communication, and customer engagement abilities.

Experience

Contractor/ Packer-Picker/Processor

Hussmann

Sep 2022 to Sep 2023

Assembly Line

Assemble refrigerator bottom, backs, tops, and coil cover. Then repair any missing parts that workers missed on the line.

Wiring the lights to the tops and install the prober panel covers, after installing the top to the top to the refrigerator case.

Using power tools to put each part together, then install them into the refrigerator case.

Packer

Pack refrigerator part orders for customers, to fix issues customers were having with their products.

Packing orders by the order slip given by our team lead and taking them to the processing table for them to get shipped out by FedEx.

Our team where to get 250 orders packed and processed by the end of the shift, my teammates and I were able to always get out more than expected, due to our great teamwork.

Processor

I processed all packages brought to the table and made sure all the customers' information was correct on the shipping label.

Handled next-day air packages, checked the packager's paperwork, and shipped out their items.

I assisted in a non-managerial role to aid co-workers when they are bogged down because of system or part delays causing a stop in the production line.

Picker/Forklift

Pickering orders to pack using a picker-lift. In the new area I was in we picked items that only we packed.

Using the forklift to get large items that could not be stored on the picker-lift while getting other items.

Assembly Contractor

Spectrum Global Pet Care

May 2022 to Aug 2022

Mixer

Clean all materials before and after making each batch.

Use a scale to weigh the correct mass of each dry ingredient to the proper measurements, then modify, weigh, and inspect material before putting them all into a bin.

Follow safety standards for Food Safety and Good Manufacturing Practices.

Collaborate with leads and supervisors to identify bottlenecks in the process and develop a strategy that will remove or eliminate downtime and increase workflow.

Batch Maker

After getting the dry ingredients to the next machine. I and other co-workers put salmon and tuna into the same machine as the dry ingredients.

Power wash the bins after each use to decontaminate them from previous batches.

Dispatcher/ Customer Service

The Parking Spot 1

Nov 2021 to Apr 2022

Parking Gate Agent

Handling dispatching of rides for clients to/from the airport or customer complaints for the Airport Locations. I would direct the employee to the next steps to ensure daily task left by management was completed within certain timeframes.

Prepared cashier duties and refunds if needed. I worked with law enforcement for the Airport locations when there were issues with any of our locations.

Stocked items within the facility for the employee and customer of the parking garage.

Handling booking for customers via phone or internet and sending confirmation to customer once the booking is completed.

Legacy Pharmaceutical Packaging

June 2021 to Oct 2021

Freight/Assembly

Load bill bottles and capsules into machines to start the line running.

Learned how to set the label machine for multiple different products.

I placed the merchandise into their boxes for them to get sealed further down the line.

Filled out paperwork for the products at the end of each batch, to double-check the team's work, and our performance time.

Sr. Cashier

Old Time Pottery

May 2020 to Mar 2021

Stockroom Procedures Freight Operations/ Cashier

Assisted with purchases, locating items, and signing up for rewards programs.

Helped customers find specific products, answered questions, and offered product advice.

Wrapped items and bagged purchases properly to prevent merchandise breakage. Trained new employees in cashiering procedures, offering assistance in resolving issues.

Single point of contact for customers with financial transactions.

Assisted organizational efforts by filing, entering data answering phones. Purchased, distributed, and arranged supplies to meet routine operational needs.

Assistant Manager

Booteek

Jun 2018 to Nov 2019

Store Assistant Manager

Communicated with vendors to place and receive orders, request maintenance services, and delivery instructions on behalf of the office management.

Providing end-to-end customer service and research for deliveries and orders for merchandise.

Identifying ways to increase merchandise sales and handle notifications to customers for valid pickup times for purchases.

Restock office and breakroom supplies to maximize team productivity.

Assisted organizational efforts by filing, entering data answering phones. Purchased, distributed, and arranged supplies to meet routine operational needs.

Education

McClure North High School 2018-2021

General Education

Diploma Received May 2021

Skills & abilities

Warehousing

Problem solving

Communication

Leadership

Forklift/Picker lift

Mixer/Batch Making

Teamwork

Problem Solving

Adaptability

Order Picking & Packing

Attention To Detail

Time Management

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