Customer Service Coordinator

BEVERLY HOOVER

***** ** ***** *** *****, Florida 33186 305-***-**** ad5eul@r.postjobfree.com

OBJECTIVE

To secure a position with a stable and profitable organization, where I can be part of the Team and utilize my business, management and administrative experience allowing me to contribute to the continued growth and success of the organization.

SKILLS

Excellent customer service, communication, and multi-tasking skills; Self-motivated, responsible and excellent leadership skills, with the ability to take necessary actions in tasks when required. Admirable work ethic. Knowledgeable in computer skills and Microsoft Office suite. Verbal & writing fluency in English and Spanish. Always eager to learn.

EXPERIENCE

February 2023 – February

2024

Insurance Verification and Coordinator – Miami Physical Therapy Associates. Health insurance Benefit Verification for all patients, including Medicare Coverage Verification, Workman’s Compensation referrals, and scheduling treatment, referrals from other Physicians. In charge of Pre-authorizations with Health Plans and Managed Care Companies. Customer Service, Client’s service coordinator. Service reviews and reporting. Talk to Customers and explain health coverage and patient responsibilities. In charge of preparing Medicare Records Request and under litigation. General office duties as needed. February 2016 – February

2023

Administrative Assistant Florida Office – Engineered Comfort Solutions. Office administrator, Human Resources responsibilities for new hires and active employees. Purchasing office supplies, maintaining budget for the location, Inventory, Event Coordinator, purchasing of Uniforms for employees; Customer Service, Client’s service coordinator. Service reviews and reporting. Open service calls, Vehicles inspections and inventory; prepare proposals and bids for HVAC projects. Assist with website and marketing for company. Health Insurance training for all employees; general office duties. Liaison for Michigan Headquarters. August 2011 - Present Assistant Administrator, Evolution All Stars. Part time position assisting owner to manage complete operation. Assist owner on general office management responsibilities such as customer service and managing staff. Invoicing, accounts receivables, purchasing of equipment and uniforms. Phone calls, return voice and mail messages as well as other clerical duties.

January 1997 - December

2018

Managing – Director, Global Health Claim Services, Inc. Comprehensive healthcare and managed care industry manager, network development, customer service manager, hospital and physician strategic marketing, insurance consulting, risk analysis, new business and product development and implementation. In charge of developing excellent managed care and claims service only corporation. With implementation Revenue increased 1.5 M per year.

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March 1986 – January 1997

Customer Service Manager, John Alden Life Insurance. Claims Examiner, Customer Service, review and resolve irate customers to satisfaction. Auditing, Medical Review Processor, responsible for developing and implementing excellent Managed Care Health Service. Within 3 years became a Customer Service Supervisor in charge of 19 employees under Unit. At my 5th year was promoted to Manager. EDUCATION

1990-1991 Management Certification through John Alden Life Insurance 1977-1978 Dental Hygienist, University of Puerto Rico School of Medicine 1974-1977 Bachelor Degree in Science, University of Puerto Rico/Bayamon Campus References upon request

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