Customer Service Public Health
Resume:
Christopher Gil
Hoboken, NJ *****
*********@*****.***
Christopher Gil is a dedicated professional with a Bachelor's degree in Business and a specialization in Public Relations. With a strong background in the restaurant industry, he has successfully managed multiple restaurants, showcasing his leadership and operational skills. In addition, Christopher's experience extends to the public health sector, where he worked as a disease investigator for the New Jersey Department of Health, demonstrating his ability to tackle complex challenges and contribute to community well-being. His diverse skill set and proven track record make him a valuable asset in both hospitality and public health domains.
Willing to relocate to: New York, NY - Jersey City, NJ - Hoboken, NJ Authorized to work in the US for any employer
Work Experience
Bar Manager
The Ferryman On 1st - Hoboken, NJ
October 2021 to Present
• Recruit, interview, hire and train new bar staff employees
• Handle customer complaints
• Advertise the daily, weekly and monthly promotions of the bar
• Ensure staff is following all food control and safety regulations
• Create employee schedules based on expected customer numbers
• Handle inventory control and orders.
Disease Investigator
NJ Department of Health - Newark, NJ
October 2020 to September 2021
Assign risk category depending on the contact’s underlying medical conditions, occupation, living situation, and level of contact with case, and understand protocol for each risk category. Work closely with a team made up of surveillance coordinators, investigators, and data managers to efficiently complete case investigations.
Systematically collect and record information in a local database. Communicate with your team and supervisor when contact cannot be made with an individual to determine the best way to address the problem.
Protect and maintain individuals’ privacy and confidentiality. Reservationist
HOWARD HUGHES - New York, NY
November 2019 to October 2020
• Outstanding ability delivering professional customer service
• Outgoing and friendly personality and demeanor
• Skilled Reservations scheduling
• Great interpersonal and communication skills
• Extensive knowledge of the fine dining industry
• Skilled handling of customer complaints
• Extensive knowledge of Resy.
Showroom Assistant
ALT For Living - New York, NY
June 2018 to July 2019
Assistant for high end designer.
● General customer service.
●Support shipping and logistics coordination
●Provide general administrative and office management support
●Prep bill payments, invoices and mail for review
●Facilitate and assist with the maintenance of all showroom office equipment
●Maintain and order general supplies
●Support showroom selling campaigns as needed
●Other duties as assigned
Manager/Bartender/Waiter
APPLEBEES
January 2017 to June 2019
January 2004 -January 2010
● Took restaurant inventory weekly
● Placed weekly orders for food/ restaurant items
● Facilitated smooth operation of the restaurant
● Encouraged employees to increase their sales by selling higher priced items Bartender/Server/Manager
BUFFALO WILD WINGS
January 2015 to January 2017
Prepared, mixed, and served simple and complex drinks to customers based on memory
● Greeted and created a welcoming environment for visiting guest providing a memorable dining experience
● Maintained and kept stock of the liquor supplies
● Prepared garnishes for the drinks
● Communicated product knowledge to facilitate guest decision making
● Handled cash and credit transactions
● Cleaned and hygienically maintained the bar and its various equipments and glasses
● Maintained all sanitation procedures and food safety guidelines
● Provided customer service which resulted in returning customers
● Used detailed knowledge of menu items to assist customers in making their decision Bartender/Waiter
T.G.I. FRIDAYS
June 2010 to November 2014
Took, memorized, and placed orders for customers
● Handled cash transactions
● Preserved a friendly working demeanor under large amounts of work pressure
● Maintained the working inventory to improve operating efficiency as well as loss prevention
● Administered duties as well as evaluated performance of service employees
● Created and retained customer tabs using Aloha POS system
● Worked in a team environment while being responsible for individual as well as collective duties
● Created store promotions in order to increase sales for the restaurant Education
Bachelor's degree in Business
University of Phoenix - Phoenix, AZ
August 2005 to August 2010
High school diploma or GED
North Plainfield H
Skills
• Excel (2 years)
• excellent communication skills (1 year)
• Microsoft Office (1 year)
• MS OFFICE (1 year)
• PowerPoint (1 year)
• Microsoft Excel
• Microsoft Word
• Outlook
• Receptionist
• Time Management
• fast learner
• training
• Marketing
• Inventory
• Childcare (9 years)
• Recruiting
• Cash Handling (10+ years)
• Computer Skills (10+ years)
• Retail Sales (2 years)
• Loss Prevention
• Aloha POS
• Employee Evaluation
• Bartending
• POS
• Human Resources
• Management
• Restaurant Experience
• Office Management
• English
• Restaurant Management
• Supervising Experience
• Constant Contact
• Management
• Food industry
• Pricing
• Employment & labor law
• Management
• Management
• Customer support
• Negotiation
• Management
• Interviewing
• Windows
• Live chat
• Catering
• Event Planning
• Inventory Control
• Merchandising
• Profit & Loss
• Quality Assurance
• Surveillance
• Events Management
• Product management
• Communication skills
• Data entry
• Microsoft Office
• English
• Administrative experience
• Clerical experience
• Direct sales
• Order fulfillment
Certifications and Licenses
ServSafe
Assessments
Customer service — Proficient
November 2019
Identifying and resolving common customer issues.
Full results: Proficient
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Bartending — Proficient
August 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
My diversified skill set includes: Native Speaking Bilingual in English and Spanish, Prioritizing large volume workloads, diligent document handling & organization, precise and relevant research, follow up capabilities, ethical handling of confidential information, excellent communication skills, being a positive team player, exhibiting the ability to quickly adapt to change in a fast paced environment.
● Knowledgeable in Microsoft Office: Excel, PowerPoint, Word
Contact this candidate