Customer Service Office Manager

CHRISTIE HARDIMAN

Monroe, LA ***** • 903-***-**** ad5euh@r.postjobfree.com

Professional Summary

Professional Administrator and Customer Service Representative with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skills

Customer Data Confidentiality

Efficient and Detail-Oriented

Upselling Products and Services

Call Documentation

Issue and Complaint Resolution

Upbeat and Positive Personality

Data Entry and Maintenance

POS Systems and Ordering Platforms

Verbal and Written Communication

Compliance

Planning Events

Customer Relationship Management

Administrative support

Professional telephone demeanor

Work History

Assistant Office Administrator, 02/2022 to Current 1983 Transportation Service Llc – Monroe, LA

Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions. Tracked office supplies and restocked low items to keep team members on-task and productive. Interacted with customers by phone, email, or in-person to provide information. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. Managed and properly accounted for petty cash issued to facilitate general office activitiess. Call Center Customer Service Representative, 06/2023 to 01/2024 Maximus

Resolved concerns with products or services to help with retention and drive sales. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Documented and detailed calls and complaints using call center's CRM database. Placed outbound customer service or customer satisfaction calls to follow up on issues. Maintained and managed customer files and databases. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Generated customer service reports to track customer satisfaction. Escalated complicated customer account issues to supervisors and help desk workers. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Office Manager, 03/2018 to 09/2021

West Monroe Guest House – West Monroe, LA

Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital. Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network.

Balanced demand and supply while aligning volume and mix to achieve production objectives. Interviewed applicants and explained scope of different available benefits. Applied supply chain management knowledge to provide sourcing and influence electronic mediated environments. Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.

Realigned production schedules to factor in changing conditions such as materials shortages and evolving design Adhered to strict HIPAA guidelines to protect patient privacy. Director of Operations Manager, 01/2016 to 03/2018 Horseshoe Casino

Monitored office workflow and administrative processes to keep operations running smoothly. Oversaw day-to-day production activities in accordance with business objectives. Monitored budget and utilized operational resources. Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality. Achieved team goals through formalized training plans, coaching, and performance management. Defined, implemented, and revised operational policies and guidelines. Front Office Manager, 05/2015 to 02/2018

G.b Cooley – Monroe, LA

Utilized company's accounting systems to review reports and prepare assessments. Maximized cash flow through optimal billing and collection processes. Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets. Resolved financial discrepancies and customer billing issues with timely attention. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Analyzed data related to administrative costs and spending trends to prepare budgets for personnel. Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers. Coordinated with vendors and suppliers to facilitate timely payments. Education

High School Diploma: 05/1996

West Tallahatchie High School - Webb, MS

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