Customer Service Assistant Manager
Resume:
WENDY
BROWN
ad5eua@r.postjobfree.com
Ashland, OH 44805
CONTACT
SKILLS
• Shipping and receiving
• Materials transportation
• Materials Transport
• Carrier Coordination
• Shipping Procedures
• Warehouse Safety
• Inventory Management
• Order Management
• Shipping Software
• Barcode Scanning
• Order Processing
• Material Handling
A hard-working and detail-oriented team player well-versed in managing incoming and outgoing shipments. Proven ability to work in fast-paced, high-pressure environments and to ensure accuracy of all shipments. Possesses a strong knowledge of warehouse operations, safety protocols and the ability to use a variety of shipping software. Excellent organizational and problem-solving skills, with a commitment to exceeding customer expectations.
PROFESSIONAL SUMMARY
Shipping Clerk
Baker and taylor, Ashland, Ohio
Online Personal Shopper
Walmart, Ashland, OH
Assistant Manager
Tire discounters, Lavergne, Tn
Culinary Assistant
Brethren care, Ashland, OH
EXPERIENCE
April 2023 - June 2023
Resolved issues related to incorrect shipping addresses or missing items in an efficient manner.
•
Expertly operated multiple software programs to process orders, generate labels and track shipments.
•
Ensured that all documents associated with each shipment were accurate and
• complete.
June 2020 - February 2021
March 2020 - June 2020
October 2019 - March 2020
Adhered to food safety regulations while storing, prepping and cooking food items.
•
Demonstrated knowledge of safe knife-handling techniques while slicing
• vegetables or fruits.
Operated a variety of kitchen equipment such as blenders, mixers, slicers, grinders and food processors.
•
Documented temperature readings for refrigerators and freezers on a daily basis.
•
Casher/kitchen help
Speedway, Lebanon, Tn
Assistant Manager
Cashmax, Ontario, Oh
Customer Service Representative
Home depot, Ontario, OH
Assisted in the daily preparation of meals, including chopping and cutting ingredients according to recipes.
•
• Maintained a clean kitchen environment by adhering to sanitation standards. Performed basic culinary tasks such as preparing sauces, marinades, salads and dressings.
•
• Prepared large batches of food items following standardized recipes. May 2019 - September 2019
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
• Responded quickly to meet customer needs and resolve problems.
• Provided efficient and courteous service to customers at all times. February 2018 - January 2019
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
•
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
•
• Helped oversee the daily operations of the store, managing staff and inventory. Resolved customer complaints and handled refunds and returns to promote satisfaction.
•
Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
•
Communicated with clients to address questions, concerns, and needs and
• provide quality customer service.
Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
•
Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
•
Oversaw daily financial transactions and managed cash flow to suppport
• profitability.
Coordinated employee schedules according to staff availability and processed time-off requests.
•
June 2017 - February 2018
• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order
• to effectively interact with customers.
Cashier
Ollies, Mansfield, Oh
Loan Specialist
Advance America, Mansfield, Oh
Customer Service Representative
Home depot, Lexington, Sc
Developed strong customer relationships and loyalty through effective communication.
•
Maintained knowledge of company products to provide helpful suggestions and
• recommendations to customers.
Responded to telephone inquiries and complaints following standard operating procedures.
•
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
Utilized problem-solving techniques to identify solutions for complex customer
• inquiries.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Adhered to company policies and procedures while providing superior service. Assisted customers with product selection by providing detailed information
• about available products and services.
Maintained an updated knowledge base of current products, services, pricing, promotions.
•
January 2017 - June 2017
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and
• flexible.
• Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast- paced environment.
•
• Focused on learning new skills and staying updated with industry changes.
• Participated in ongoing training to enhance own job skills and knowledge. March 2016 - January 2017
Assisted customers in determining which products best fit their needs based on budget constraints.
•
Expertly managed a portfolio of over 200 loans with no delinquencies or
• defaults.
• Developed extensive knowledge of loan processing procedures and regulations. Analyzed applicant's financial statements and tax returns to determine ability to repay the loan.
•
• Negotiated terms and conditions for new loans in order to maximize profitability.
• Reviewed existing loans for potential modifications or refinancing opportunities. October 2015 - March 2016
• Handled customer complaints and inquiries in a courteous and efficient manner. Customer Service Representative
Bass pro shop, Nashville, Tn
Teller
Fort sill National bank, Mt juliet, Tn
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and loyalty through effective
• communication.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Responded to telephone inquiries and complaints following standard operating procedures.
•
Greeted customers by name and displayed respectful attitude, helping develop
• rapport with customer base and build lasting relationships. Utilized problem-solving techniques to identify solutions for complex customer inquiries.
•
May 2014 - September 2015
• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order
• to effectively interact with customers.
Developed strong customer relationships and loyalty through effective communication.
•
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Responded to telephone inquiries and complaints following standard operating
• procedures.
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
Addressed customers courteously using suitable methods and problem-solving skills.
•
Utilized problem-solving techniques to identify solutions for complex customer
• inquiries.
June 2013 - April 2014
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
• Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast- paced environment.
•
• Focused on learning new skills and staying updated with industry changes.
• Participated in ongoing training to enhance own job skills and knowledge.
• Provided efficient and courteous service to customers at all times.
• Met deadlines while maintaining high-quality deliverables. Skilled in using various software applications and programs including Microsoft
• Office and Adobe Creative Suite.
• Troubleshot minor problems and reported larger technical issues. High School Diploma
Morton senior high, Hammond, In
EDUCATION
June 1992
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