Human Resources Customer Service

731-***-**** *.*.********@*****.*** Jackson, TN

Dedicated Human Resources Business Partner with over a decade of experience managing day-to-day administrative operations designed deliver high-level customer service while implementing proven methods to streamline activities that enhance organization, efficiency, and productivity. Adept at providing a wide range of administrative and executive tasks in various departments with distinct functions. Works well in fast- paced environments, with people of diverse backgrounds, that may include stressful situations and delicate issues or conflicts.

• Served as a strategic partner to the business and developed HR strategies, need assessments, and resulting HR solutions.

• Analyzed historical and organizational data to efficiency of HR onboarding process by 15%

• Managed and planned HR budget to invest in new tools and resources that improved time-to-hire- by 8 days.

• Oversaw Compensation structure for all the employees below the director level, and helped structure perfordmance reviews oriented around these levels.

• Led regular HR audits, ensuring compliance with federal and stated regulations, resulting in a 23% recuctions in compliance descrpencies.

• Spearheaded diversity initatives and increased minority hires by 12% to foster an inclusive culture.

• Collaborated with leadership to design development plans and performance plan strategies.

• Reworked company organizational structure, role responsibilites, and staffing levels, increasing employee retentions by 10%.

• Handled liability claims and communicated investigations and solutions to Executive Director and management. COMPETENCIES/SKILLS

• Budegting Compensation & Benefits Program Management

• Employee Recruitment Labor Relations Conflict Resolution

• Creative Problem Solving Succession Planning Employee Engagement

• Paychex Software Leadership Experience Employee Relation

• Data Driven-descision Making Manage & Contracted Negotiations

• HRMS Carelogic Software Paycom Software

• Creative Solving Problems EHR Systems Maintain Job Descritpion EXPERIENCE

Human Resources Specialist (Recruiting)

Carlstar Group Manufacturer Jackson, TN 11/2023-Current

• Facilitate the recruiting process for Carlstar Group.

• Responsible for executing a consistent, effective, and efficient recruiting strategy for the organization.

• Duties executed include viewing data to identify potential gaps or opportunities in the recruitment process.

• Act as the liaison between the candidates and the human resources department. ROSALINE RICHARDS, MBA

Human Resources & Office Manager

Rosaline Richardson Resume Page 2

• Manage and prepare onboarding and training new employees, as well as tracking and reporting on recruitment metrics.

• Plant Liaison for employee concerns.

• Participate and coordinate employee activities and events.

• Proven ability to build and maintain relationships with management, employees, and potential candidates.

HUMAN RESOURCE DIRECTOR

LOVING ARMS • JACKSON & MEMPHIS, TN • 05/2022 – 08/2023

• Advised executives on best practices related to recruitment, retention, performance management, diversity and in efforts.

• Collaborated closely with directors on strategic planning initiatives related to workforce optimization.

• Served as the point of contact for employees seeking advice or assistance related to HR matters.

• Notified all employees immediately when policies/procedures were updated or changed.

• Responsible for the day-to-day oversight of the HR Department in two locations and the implementation of programs and policies to manage all aspects of employee development and relations as well as oversight of implementation and administration of HR policies, programs, and practice.

• Ensure compliance with standards related to legal compliance, health and safety, and employee relations as well

Monitor HR budget to manage spending and identify ways to cut costs.

• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and employee benefits; conduct new employee orientation and exit interviews when terminated.

• Review employee timesheets and leave requests; Submit payroll to Director of Operations.

• Maintain personal records and compile statistical reports concerning personnel-related information such as hires, termination, and performance appraisals.

• Establish staffing practices and procedures necessary to recruit and retain an effective workforce.

• Assist with recruiting, selecting, orienting, and training employees.

• Develop and implement programs for professional and personal growth within the department to maintain a competent workforce.

• Maintain confidentiality regarding clients, records, personnel and other information to comply with facility, state and federal policy.

• Conduct performance evaluations of assigned staff and give employees performance feedback.

• Schedule assigned staff to participate in mandatory training to ensure competence and development. OFFICE MANAGER

PATHWAYS BEHAVIORAL HEALTHCARE • JACKSON, TN • 07/2008 – 05/2022

• Responsible for the day-to-day oversight of the office to ensure that physicians and other staff can treat patients in a timely and effective manner.

• Prepare and manage healthcare budgets, financial reports and statements, and process payments.

• Utilize strong reporting and documentation skills to ensure that all records are properly created, updated, and mainatined.

• Maintain confidentiality of medical and patient records.

• Lead, motivate, and develop a professional work environment for both clinical and non-clinical staff.

• Execute the manual and mechanical processing of physicians’ orders.

• Maintain the physicians’ schedules as well as charts and add forms, related reports, and scan medical and legal documents into a computer database system.

• Schedule meetings with drug representatives for the medical staff affiliates. Rosaline Richardson Resume Page 3

• Monitor inventory supply for appropriate control usage and perform supply and demand authorizations for eight other counties.

• Maintain adequate supplies for the unit while managing a cost-effective budget. EDUCATION & TRAINING

MBA Business Administration\Human Resource Management Bethel University 2020 BS Management & Organization Development Bethel University 2016 RELEVANT TRAINING

Conflict Resolution in the Work Place, 9/15/20

Domestic Violence and What to Do When It Comes to Work, 10/13/20 Human Resources: The Real Employee Relations Attorneys, 12/15/20 Servant Leadership In the Workplace, 3/16/21

How the New Covid-19 Relief Packages Aids Employees, 5/11/21 Understand the Value of Inclusion and How It Can Be Power Innovation and Productivity in Your Work Place, 7/20/21 Mental Health in the Workplace, 8/24/21

MANAGEMENT 101 TRAINING SERIES MANAGEMENT 102 TRANING SERIES Leadership Self-Assessment Stress & Time Management Compliance for Leaders 5 C’s of Communication

Employment Law & Contracting Process Effective Performance Feedback FMLA Unconscious Bias

Intervention Planning and Prioritizing

Joint Commission Privacy for Leaders

Risk Management

MEMBERSHIPS

The Society of Human Resource Management (SHRM) National Chapter, Since 2020 West Tennessee Society of Human Resource Management (SHRM) local Chapter, Since 2020 Executive Board of West Tennessee Human Resource Society, 2021 The Leadership Institute, 2020

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