Customer Service Representative
Resume:
Shirley Anderson
Customer Service Representative
Woodruff, SC 29388
********************@***********.***
A health care or administrative position that will enable me to use my skills obtained from training and work experience.
Authorized to work in the US for any employer
Work Experience
Research Interviewer
Braun Research Inc. - Patterson, NJ
August 2022 to Present
I communicate with respondents via generated calls. I use a prepared script and read it verbatim to the respondents. I disposition the calls when a survey was not completed. I usually have 30-40 generated calls per cell phone every 30 minutes; I usually handle about 20 calls per landline every 30 minutes. Clinical Trials
Velocity Clinical Trials - Spartanburg, SC
May 2022 to Present
I am engaging in a Clinical Trials of the Respiratory nature for two years for ages 60+. Enumerator/Census Taker
US Bureau of the Census - Greenville, SC
August 2020 to September 2020
I attempted addresses to complete personal information about the household. I inputed information provided by the householder.
Patient Care Assistant
Next Level Home Care, LLC - Greenville, SC
November 2019 to January 2020
I assisted clients in their home with personal care, activities such as reading, sitting with them during meal times, monitoring the young clients during play time. I did light housekeeping and laundry. Patient Care Assistant
Circle of Angels of South Carolina - Spartanburg, SC September 2019 to December 2019
I helped clients in their homes with activities of daily living. I documented information on personal care sheet and entered information about the client in a call in system on arriving and at the end of the shift. Cashier/Customer Service
Dollar Tree - Woodruff, SC
October 2018 to March 2019
I assisted customers with locating items, assisted at checkout, did recovery and light cleaning. Caregiver
Elite Homecare
October 2017 to July 2018
I did private duty at hospitals, nursing homes, and hotels/motels with DSS clients. Customer Service Representative
Family Dollar - Spartanburg County, SC
September 2016 to February 2017
I assisted customers with locating items, at the checkout, did recovery, stocked, and did light house keeping.
Data Entry Clerk (Temporary)
Express Employment Professionals - Greenville, SC
September 2014 to October 2014
This was a short term assignment where I input data from lab vials and patient's medical records into the company's database.
Internship/SCVRD
Lyman Town Hall - Lyman, SC
April 2014 to May 2014
I worked under the assistance of Ms. Tammy W. Redd an Administrative Assistant at Lyman Town Hall. My assigned tasks was Filing. Scanning, Copying and Mail Merge. CNA
Woodruff Manor - Woodruff, SC
September 2007 to April 2009
Duties: assisting residents with personal care, vital signs, bowel and bladder, range of motion, and turning every two hours. I documented on personal care record daily.
CNA
THI Inman Healthcare - Inman, SC
September 2003 to February 2007
I assisted residents with their personal care, took vital signs, assisted with meals, and documented personal information on forms.
CNA
Greenville Hospital System - Greenville, SC
October 2001 to May 2003
Responsibilities
I assisted residents with personal care, ambulation, meals, took vital signs, and documented information on forms.
Accomplishments
I assisted residents but I allowed them to assume as much of their independence as possible while adhering to the medical team guidelines..
Skills Used
I exhibited accuracy in taking vital signs, assessments, and documentations. I showed the ability to be observant, patient, and keep patients information confidential according to HIPPA guidelines.+ CNA/ PCA
Interim Healthcare - Spartanburg, SC
June 1999 to October 2001
Responsibilities
I assisted clients in their homes with their personal care, meals, errands, and light housekeeping. Accomplishments
As a result of the services I provided, several clients were able to remain in their homes and not have to be admitted to a long term care facility.
Skills Used
I demonstrated patience, sincere concern, ability to act according to protocol when a problem arose. Telemarketer
Spartanburg Herald Journal - Spartanburg, SC
September 2000 to January 2001
I phoned 28-30 potential customers with offers of discounted newspaper subscriptions. My income was flat rate based on commission.
Education
None in Medical Billing and Coding/ Medical Insurance Virginia College-Spartanburg - Spartanburg, SC
April 2016 to December 2016
Certificate in Business Applications
Bryant Center - Lyman, SC
2013 to 2014
Associate in Data Processing
Phillips Junior College - Spartanburg, SC
1987 to 1990
Certificate
Spartanburg Technical Educational Center - Spartanburg, SC 1974 to 1974
Skills
• Administrative Assistant- Knowledge of Microsoft Office Suite-Word, Excel, PowerPoint, Outlook. Quickbooks 2012, Filing, Proofreading, Business English, typing Business Letters, Memos, PowerPoint Presentations, writing newsletters, and public speaking. (Less than 1 year)
• Customer Service (2 years)
• Filing (Less than 1 year)
• Microsoft Office Suite (Less than 1 year)
• Quick Books (1 year)
• Typing 28-30 wpm (1 year)
• Proofreading (Less than 1 year)
• Communications/Soft (10+ years)
• Detail oriented (10+ years)
• Adaptable (10+ years)
• HIPPA regulations (10+ years)
• Dependable (10+ years)
• Learner (10+ years)
• CSR
• Customer Care
• Medical Insurance, Anatomy - two semesters completed; Medical Billing and Coding (Less than 1 year)
• Vital Signs, documenting on personal care record, intake and output, bowel and bladder documentation, home health, Personal Care Aide, Certified Nursing Assistant, and Nursing Assistant(03/1987 - 04/2009). CNA certification expired in June 2011. (10+ years)
• Medical Records
• Medical Terminology
• Patient Care
• Data Entry
• Communication skills
• Computer skills
• Typing
• English
• Caregiving
• Hospital Experience
• ICD-10
• Clinical Trials
Certifications and Licenses
CNA/HHA
July 2011
Certified Nursing Assistant (CNA)
AED Certification
CPR Certification
State Tested Nursing Assistant
Assessments
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Scheduling — Completed
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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