Human Resources Service Associate

Shonnette Howard

Youngsville, NC *****

ad5esa@r.postjobfree.com

(919) 671 - 6414

Work Experience

At Your Service Associate

Macy's - Raleigh-Durham, NC

September 2023 to Present

• Responsible for providing a great customer experience during all At Your Service activities.

• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.

• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

• Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area.

• Demonstrate knowledge of store products and services to drive sales and minimize returns. Tier 1 Workday Specialist

Eight Eleven Group/ Contract - Boston, MA

March 2023 to May 2023

• Provided customer and administrative support to the human resources function in the areas of HRIS/ compensation/benefits, staffing/employment, employee relations.

• Utilized Workday as the primary contact for all. HR Services Center support.

• Reported to HR Services Manager overseeing Workday Go-Live.

• Managed calls, responded to emails, and administrative duties.

• Navigated multiple screens in an HR Services Center environment.

• Researched and collaborated with colleagues to ensure communication and ticket resolution remains high.

Human Resources Analyst

Experis/ Cisco Systems Contract - Research Triangle Park, NC January 2020 to August 2022

• Supported the People Support team at Cisco Systems, Inc. For Cisco employees tier 1 HR Questions and concerns via phone, chat, Workday, and email support.

• Managed escalations that included case work through inbound calls, online or written requests coming from a variety of sources.

• Utilized Workday, case management system activities, and case queues to ensure timely replies and processing of cases.

• Input employee personal information into HR database. Seasonal Part-Time Associate

Macy’s - Raleigh, NC

October 2019 to January 2020

· Successfully assisted customers with product selections and purchases.

· Achieved daily sales goal by cross selling and promoting products and services.

· Built a rapport with customers by asking probing questions and utilizing effective listening skills. Service Dispatch Coordinator

CenturyLink - Wake Forest, NC

July 2014 to September 2019

· Implemented schedule policy changes and collaborated with management to formulate new policies, procedures, and goals.

· Documented all changes in computer tracking system.

· Maintained updated and detailed records of calls and chats in electronic database. Rural Carrier Associate

Kelly Services/ USPS Contract - Morrisville, NC

September 2011 to July 2014

· Performed various administrative functions, filing paperwork, delivering mail, and sorting mail.

· Assisted carriers with counting of mail delivery.

· Collaborated with all customers to understand requirements and provided exceptional customer service. Education

Bachelor of Science in Organizational Management

St. Augustine's University - Raleigh, NC

Skills

• Workday

• Customer Service

• ADP

• SharePoint

• Siebel

• Avature

• Excel

• Assyst Ticketing System

• Power-Point

• Webex

• Human Resources

• Chat Support

• Workday

• PeopleSoft

• Human resources

• Presentation skills

• Customer service

• Live chat

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