Team Leader Customer Relations
Resume:
Memphis, TN *****
ad5equ@r.postjobfree.com
Wendolyn Thompson
Objective
To obtain a career opportunity with a reputable company. I would be honored to work with a Company in which I’m able to perform my abilities as an effective communicator and team leader with excellent customer relations’ skills and the proven ability to drive revenues and deliver bottom line results, I have a 10-year extensive background in retention, accounting, marketing, and finances.
Experience 05/2018-02/2020 Cohen Esrey
Leasing Consultant
■ Specialized in the retention rate with vendor who provided services to our clients such as food voucher, gas cards, and shelter.
■ Provided access to work support to our working clients, improving working eligibility by 20%.
■ Responsible for the development of short and long-term goals for the purpose of moving the customer into full time unsubsidized employment.
■ Managed a workflow of 23 caseworkers to ensure all paperwork was processed and delivered by deadline.
2/2004–1/2009 Bank of America Memphis, TN
Head Teller
■ Supervised other tellers, controlling cash in tellers' drawers, preparing a daily cash report for the general ledger, and helping other tellers find a difference if end-of-day debits and credits are out of balance.
■ Managed sales process with teller line to insure the attainment of minimum goals/expectations by conducting weekly briefs and debriefs
& by skills coaching.
■ Proficient in selling savings bonds, accepting payment for customers’ charge cards, process necessary paperwork for certificates of deposit, and sell travelers’ checks.
■ Promoted the sales process and culture by conducting sales meetings that include product knowledge training, reviewing teller referral goals, and identifying and acting upon cross sell opportunities and tag-on lines.
■ Oversee currency transfers into and out of branch averaging 500,000 daily and Audit responsibility.
Education 2001 Graduated with honors Fairley High School Memphis, TN
■ Pursuing a bachelor degree in business management at U of M Skills Leadership skills with ability to exercise great judgment. Computer Literate, Strong communicator, Good human relations skills demonstrating the ability to deal with customers, peer, and supervisors. Very energetic and goal driven to accomplish goals deliver results.
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