Customer Support Representative

GINA EWING

REMOTE CUSTOMER SUPPORT

816-***-**** ******************@*****.***

PROFESSIONAL OVERVIEW

Gina Ewing is an experienced customer support professional with a proven track record of providing exceptional service. Her expertise lies in efficiently handling customer inquiries, adeptly troubleshooting issues, and ensuring high levels of customer satisfaction. With a Bachelor of Arts in Communication from the University of California, Berkeley, her strong communication skills and problem-solving abilities have been instrumental in her success. With a background in roles such as Customer Support Representative at Acme Corp and Senior Customer Support Specialist at XYZ Solutions, Gina has demonstrated her ability to maintain high customer satisfaction ratings and handle complex customer inquiries. Her skills in conflict resolution, active listening, and teamwork, combined with her passion for delivering outstanding support, make her a valuable asset in any customer-focused environment. WORK EXPERIENCE

Customer Support Representative

Acme Corp 2018-07-01 to Present

As a Customer Support Representative at Acme Corp, I excelled in providing top-notch support to customers through various channels, including phone, email, and chat. I efficiently resolved customer issues and consistently upheld high customer satisfaction ratings. Senior Customer Support Specialist

XYZ Solutions 2022-04-01 to 2023-05-31

Handled complex customer inquiries and escalations. Trained and mentored junior support staff. Collaborated with cross-functional teams to improve customer experience.

EDUCATION

University of California, Berkeley

Bachelor of Arts in Communication 2014-08-15 to 2018-05-20 Focused on developing strong communication skills, problem-solving abilities, and customer service knowledge. SKILLS

Customer Service

Level: Proficient

Conflict Resolution

Level: Unknown

Active Listening

Level: Unknown

Teamwork

Level: Unknown

Problem-solving

Level: Proficient

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