Director, Account Management, Customer Service, Administration

…Continued...

Teri Schovan ad5eq9@r.postjobfree.com • 404-***-****

Tallapoosa, GA 30176

Director/VP, Sales/Account Management Profile

Realizing full business potential and organizational success through strategic direction and sales leadership. Accomplished and growth-focused leader with a proven track record of driving revenue growth and exceeding sales targets through the development and execution of effective sales strategies. Repeated success building and managing high-performing sales teams to achieve exceptional results in key account management and overall sales performance. Adept at formulating and implementing strategic business plans to capitalize on market opportunities, expand market share, and maximize profitability. Proficient in data- driven insights to optimize sales processes and enhance overall organizational performance. Demonstrated excellent organizational and communication skills distinctively committed to establishing strategic alliances and partnerships for business expansion. Areas of Expertise

• Strategic Business Planning

• Sales & Marketing Initiatives

• Key Account Management

• Revenue & Profit Growth

• Exceeding Sales Targets

• Budgeting & Financial Management

• Policy Improvements

• Market Research & Analysis

• Client Relationship Management

• Team Leadership & Development

• Sales Training & Coaching

• Cross-functional Collaboration

Notable Career Accomplishments

● Spearheaded the implementation of innovative and mutually beneficial customer and channel strategies, exceeding the 2016 Fiscal year budget by $5.9M, achieving actual sales of $69.3M against a budget of $63.4M.

● Oversaw new product research and development with overseas manufacturers, meticulously managing project timelines to meet in-store delivery expectations, resulting in over $1.2M in incremental sales.

● Attained a substantial reduction in food costs from 38% to 31% (against a budget of 32%) through meticulous food cost and pricing analysis, collaboration with food distributors, evaluation of portion sizing, establishment of par levels, and the systematic streamlining of weekly ordering processes.

● Innovated a new scheduling template resulting in a significant reduction of labor costs from 33% to 21% (against a budget of 25%), and introduced a systematic training process for each position.

● Credited with managing and empowering a high-performing team of 12 regional account directors and 120 account managers, collectively servicing 1,900+ stores.

Professional Experience

RAMSEY RESTAURANT GROUP DBA THE HOTDOG CO., Stockbridge, GA 03/2018 – 11/2023 Managing Director/Operator

Orchestrated and executed comprehensive renovations encompassing construction, interior design, and equipment upgrades. Led the strategic rebranding of the restaurant, involving community engagement, website and logo redesign, implementation of a new POS system, and the creation of an innovative menu and pricing structure. Conceptualized all-encompassing company processes and systems, including weekly inventory management, ordering procedures, financial recording, and the development of back-end reporting functions. Implemented and utilized QuickBooks for payroll, P&L generation, and weekly and month-end inventory GP calculations. Cultivated a company culture centered on employee dedication to the company, customers, food quality, store cleanliness, and overall consistency.

● Spearheaded the implementation of a successful customer loyalty program, leading to a 25% increase in first-time customers and 841 ongoing, repeat customers.

● Formulated and executed a marketing plan utilizing Instagram and Facebook, resulting in a 72% increase in mobile visitors to the website and a commendable 4.6-star review rating on Google.

● Implemented policies, optimized processes, set standards, and enforced tight operational control and efficiency, resulting in a remarkable sales increase of 23% YoY in 2017, 35% YoY in 2018, 31% YoY in 2019, and an average of over 42% increase in net sales from Apr to Sep 2020 during the COVID-19 pandemic.

● Achieved a milestone of $1M in gross sales in 2022 within a 900 sq. feet footprint.

● Instituted operational procedures that enhanced efficiency, from redesigning the kitchen line to optimizing kitchen flow to introducing new positions that improved expediting and customer service. THE JOBE’S COMPANY, Atlanta, GA 06/2013 – 03/2018

Director National Accounts

Collaborated seamlessly with national category merchants at The Home Depot USA, Canada, and Mexico, serving as the primary liaison for sales, merchandising, marketing, manufacturing, customer service, and operations functions. Leveraged top-tier insights to craft customer strategies aligned with consumer purchase behavior, optimizing opportunities both in-store and online. Executed strategic product sell-in and sell-through by applying a detailed understanding of the product portfolio, brand positioning, and overarching brand vision and strategy. Orchestrated product simplification and standardization to eliminate non-profitable items from the sales line. Steered cross-functional internal teams spanning operations, sales, finance, and marketing to implement customer-centric strategies and plans. Analyzed data to gain a comprehensive understanding of point-of-sale metrics, turns, inventory, and gross margin. Demonstrated adept navigation and negotiation skills in lengthy and intricate sales cycles, conducting thorough business/line reviews

● Directed the end-to-end research and development process for the launch of new products under the THD private label, collaborating with overseas manufacturers, overseeing lab testing, and communicating and managing project timelines

● Utilized internal systems, resources, and external Home Depot Vendor data to access comprehensive sales figures, including category and SKU-level sales.

● Played a pivotal role in budget planning, forecasting, pricing, and the development of new products.

● Expanded the sales account management portfolio by successfully incorporating Amazon and took the lead in spearheading the eCommerce program.

ADVANCE AMERICA, Detroit, MI 06/2010 – 05/2013

Divisional Director of Operations

Assumed complete profit and loss accountability for 15 local branch centers. Mentored and fostered the professional growth of 35 branch employees, which included overseeing the development of 15 branch managers. Conducted comprehensive branch audits to uphold operational integrity. Analyzed operations to identify areas for improvement and formulated action plans for enhanced performance. Upheld company standards in appearance, marketing, collections, and customer service.

● Orchestrated operations in a manner that consistently achieved all financial objectives.

● Led the recruitment, hiring, training, and termination processes for employees.

● Formulated and executed local marketing programs in compliance with all State, Federal, and local laws. Career Note

National Account Manager ARCHER CORPORATE SERVICES Regional Key Market Manager NEWELL RUBBERMAID

Account Executive NEXTEL COMMUNICATIONS/GREAT LAKES WIRELESS Education

B.A., Communications

Oakland University, Rochester Hills, MI

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