Project Manager Customer Service

***** ******* **** ** *****: 201-***-****

Lansdowne, VA 20176 E-mail: ad5epz@r.postjobfree.com

Percy Melendez

Objective

Seeking a position with major responsibilities that will effectively utilize my communication, leadership, computer, and organizational skills and apply them towards achieving goals and results and continue my proven track record of success by meeting all budgetary requirements, running a profitable business, and making good business decisions.

Experience

Project Manager

2017-Present Remodel USA Capitol Heights/MD

Directly responsible for hiring, training, and payroll of all sub-contractors on my team

Ensuring the highest possible company profit on every contract by ensuring all items needed are properly ordered and returned if needed

Ensuring all installers complete the project in the designated time

Verifying contracts, doing pre site inspections and identifying possible issues ahead of installs

Creating change orders as needed with clients

Walking all projects for quality control and customer service

Training other project managers on company systems, procedures, and processes

Responsible for creating monthly install budgets and achieving all company metrics such as cost of goods percentage and completed contracts

Creating weekly and monthly install schedules for all installers

Resolving any install issues directly with the installer and customer

Assistant Manager

2015-2017 Lowes Bayonne/Chantilly, VA

Assistant Store Manager

Directly responsible for 18 associates with a total of 200 associates throughout the store

Managing and completing store and department tasks by delegating to Department Managers and store associates and following up upon completion

Opening and closing of the building and its processes by ensuring store is grand opening ready on a daily by following company policies and standards

Responsible for Department financials and conducting meetings with all of management on a weekly basis to recognize opportunities in order to stay profitable

Participating with recruiting, interviewing, and on boarding of store associates and Department Managers

Coaching and developing associates as well as correcting any negative acts and behaviors

Responsible for balancing the safe at the end of the night

Meeting with sales specialists on a monthly to ensure sales and credit metrics are met as well as role play customer interactions

Ensuring inventory is accurate by working directly with the Loss Prevention Manager on merchandise discrepancies and creating game plans for reducing shrink

Writing schedules and monitoring payroll to ensure to stay within the store’s budget on a weekly basis

Leading by example and being a leader in safety as well as correcting any safety issues throughout the store

Communicating any new company policies and news during daily morning meetings with all associates

2008-2015 Lowes Paterson/Bayonne, NJ

Millwork Department Manager/ Receiving Department Manager/ Freight Flow Department Manager/ Plumbing Department Manager/ Lumber and Building Materials Department Manager

Directly responsible for 8 associates

Writing schedules for my Departments

Working directly with my Department Managers to set standards within their Departments besides current company policies

Balancing the vault/money room

Receive all merchandise and manage the pack out process

Manage all Hazmat for the store

Follow up with all associates on the pack down/pack out process

Develop associates by coaching and training on all aspects of improving customer interactions and building rapport

Managing inventory by ensuring all product counts are correct and directly being involved with the ordering process

Opening the store and ensure opening procedures are in place throughout the store

Responsible for delivering exceptional customer service, while aiding management in the resolution of challenging customer situations

2000-2008 The Home Depot Hackensack/ Passaic, NJ

Floor and Wall Department Supervisor/Specialty Manager/Install Manager/ Lumber and Building Materials Supervisor/ Millwork Supervisor

Directly responsible for 15 associates

Responsible as a key carrying member of management

Developed associates through formal and informal training initiatives

Controlled inventory through continually auditing ordering process, and monitoring stock levels.

Responsible for visual merchandising through up-keep of displays and proper presentation of advertised and un-advertised products

Responsible for delivering exceptional customer service, while aiding management in the resolution of challenging customer situations

Assisted in the development of associates by: Facilitating store financial reviews, methods of creating and administrating evaluations, and orientating others on ways to operate a profitable business

Responsible for and involved in the interviewing process and on-boarding of new associates

Inspect installations of floors, kitchens, doors, and windows that customers may have issues with and find a resolution

Phone: 201-***-****

E-mail : ad5epz@r.postjobfree.com

1999-2000 Roadway Packaging Services Moonachie, NJ

Freight Team Member

Utilized methods for efficient freight processing

Aided in the loading of boxed truck deliveries

Responsible for accurately sorting merchandise, and directing to proper designated areas of warehouse

Identified opportunities with merchandise which required me to make difficult judgments as to the appropriate process handling method

1995-2000 Barnert Hospital Paterson, NJ

Admitting Clerk/ Emergency Room Registration Clerk/ Customer Service/ Security

Directly responsible for 5 associates

Delivered patient/visitor customer service by: Empathizing to situations, directing where the patient/ visitor need to go, promptly addressed in-coming calls with the appropriate information relayed

Maintained the security of the building through proper arming and disarming of certain building sectors.

Assisted in patient care along with aiding doctors with the transportation of patients

Responsible for the organization and accuracy of patient information by: monitoring patient charts, correctly coding patient information, and reviewing previous charts for opportunities

Education

2010-2012 Devry University

Bachelor’s Degree in Business Management

1995-1997 Bergen Community College Paramus, NJ

Science major

1997-1998 Passaic Community College Paterson, NJ

Pharmacy Tech certificate

OSHA 30 Certification

Forklift Certified

Word/Excel Proficient

Forklift Trainer

Department manager trainer

Accolades

Home Depot Department Manager of the year

Remodel USA Project Manager of the year

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