Customer Service Technical Support

Mackenzie Bradford

Lusby, MD *****

ad5epp@r.postjobfree.com

+1-667-***-****

Authorized to work in the US for any employer

Work Experience

Tire and Lube Technician

Lexington Park Ford and Lincoln - Lexington Park, MD May 2023 to Present

Customer Service Representative and Sales Associate Lowe's Home Improvement - California, MD

September 2021 to May 2023

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Assisted with technical support duties

• Monitored claims and physician-related services

• Handled billing issues and order inquiries

• Operated the cash drawer

• Took inventory

• Managed customer accounts

• Kept records of customer complaints

Assistant Manager

Bulrushes cafe - Prince Frederick, MD

January 2021 to April 2021

I am a assistant manager so i count money keep everything in check i also help with everything Server/Cashier/Dishwasher

Ledo's Pizza - Prince Frederick, MD

September 2019 to March 2021

I serve tables and i am a cashier i deal with the unhappy customers too and wash dishes Education

High school in Biomedical science Engineering

Patuxent High School - Lusby, MD

August 2018 to Present

Skills

• Intelligence Experience

• Research

• Serving Experience

• Microsoft Word (4 years)

• Customer service (2 years)

• Experience with children (6 years)

• Cashiering (1 year)

• Assistant manager experience (Less than 1 year)

• Organizational skills (2 years)

• Management

• Sales

• Cash Handling

• Microsoft Powerpoint

• Forklift

• Live Chat

• Technical Support

• Computer Networking

• Account Management

• Heavy lifting

• Computer skills

• Account management

• Sales

• Technical support

• Live chat

• Customer service

• Research

• Intelligence experience

• Cash handling

• Heavy lifting

• Serving

• Cash register

• Computer networking

• Forklift

• Marketing

• Business development

• Time management

• Automotive repair

• Automotive diagnostics

• Mechanical knowledge

• Outside sales

• Inside sales

Certifications and Licenses

Forklift Certification

Driver's License

September 2019 to May 2024

Assessments

General manager (hospitality) — Proficient

October 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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