Administrative Assistant Customer Service
Resume:
SWATI SHRESTHA
** ****** ******, *******, ** ad5epi@r.postjobfree.com
PROFESSIONAL PROFILE
* & half years of experience as an Administrative Assistant
* ***** ** ********** ** a Shift Incharge in food sector
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Experience in dealing with clients/staff/external agencies from diverse cultures
Proven ability to work in a fast-paced environment
Ability to work in a team and independently
Fluent in English, Nepali, and Hindi
SKILLS
Microsoft Suite Negotiation Skills
Attention to details Problem Solving
Assertiveness Customer Service
PROFESSIONAL EXPERIENCE
Department Secretary Oct 2023 – March 2024
CAMH (Centre for Addiction and Mental Health)
Efficiently answered and handled incoming and outgoing telephone calls and emails, as well as accurately conveyed messages
Ensured patient satisfaction and assist them with issues or concerns related to their appointment date, time, location, and all other details
Performed other administrative tasks such as printing, scanning or faxing the documents as per the need
Provided onsite front desk coverage, co-ordinate group treatment and managed daily clinical services
Recorded and filed patient’s information, such as personal particulars, medical history, and insurance details and filed it safely
Helped the team with problem-solving skills, along with the ability to maintain accurate records, forward messages regarding client’s health, prescription renewal and other health-related issue
Demonstrated complete discretion when discussing patient information; adhere to strict standards regarding patient confidentiality, informed consent, and disclosure as required
Prepared draft agendas for meetings and took, transcribed and distributed minutes
Shift In-charge Oct 2021 – Sept 2023
Tim Hortons
Developed strong customer relationships that resulted in a high rate of repeat regular customers
Resolved customer complaints regarding sales and services
Determined customer needs, assisted with the selection and promptly served items to foster a positive guest experience
Trained the employees according to company standards for safety, health, and sanitation procedure
Maintain the inventory and effective supply levels by monitoring and reordering food stocks and dry goods
Maintained clean and orderly checkout areas and complete other general cleaning duties
Accurately counted the money in drawers at the end of the shifts and logged numbers
Administrative Assistant Nov 2019 – August 2021
Manaram Group, Nepal
Provided general administrative support to the team, including answering phone calls, responding to emails, scheduling appointments, and managing calendars
Organized and maintained electronic and physical files, ensuring easy retrieval and confidentiality
Assisted in preparing and formatting the documents, presentations, reports, and other correspondence
Helped to plan and coordinate virtual and in-person meetings, conferences, and events including agenda preparation and material distribution
Coordinated travel arrangements and accommodation, expensed reporting, and reimbursement of the process
Took minutes during meetings and distributed them to relevant stakeholders
ACADEMIC QUALIFICATION
Post-Graduate in Business Management (BM), Canadore College, Scarborough
Post-Graduate in International Business Management (IBM), Cambrian College, Sudbury
Bachelor in Business Studies (BBS), Reliance College, Nepal
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