Credit, collections, accounts receivable, billing

Patryce Nicole Hackshaw

586-***-**** ***** Warkop Ave

ad5ep4@r.postjobfree.com Warren, MI 48093

Seeking Position As:

Management Professional

(Credit, Collection and Accounts Receivable)

Motivated, honest, and experienced Credit/Collection Manager has more than 23 years of experience in financial services and banking. Expertise in the field is evident with the candidate’s candid ability to multitask, think outside the box and take the appropriate steps to visualize and accomplish plans. Reliable professional demonstrates keen attention to details, and innate abilities organization, customer service, and problem solving. Flexible professional functions well either as a team leader or a team player; demonstrates keen abilities in work prioritization/ organization, conflict resolution, process development, and interpersonal relations. Excellent in time management, communications, and interpersonal abilities. I can communicate effectively with customers, contractors, and management.

Consultative Negotiation Approach Quality Customer Service

Excellent Interpersonal Skills Exceptional Communication Skills

Strategic Planning & Analysis Creative Conflict Resolution

Professional Experience

Best Block Co., Credit Manager, Warren MI June 2019 – Present

Monitor and manage daily workflow to ensure attainment of departmental and corporate goals and provide direct supervisory support for origination and servicing team members to ensure appropriate supervisory coverage during all operating hours in accordance with organizational policies and procedures.

Participates in activities associated with maintaining process/operations, including developing and implementing policies and procedures on systems and the flow of information.

Maintain and distribute daily cash tracking of current overdue and cash position versus forecast

As needed, intercedes on requests with difficult customers and/or requests requiring detailed knowledge of the organization's products/services and approve exceptions (within established parameters) to assist in finalizing transactions.

Collaborate with accounts receivables specialist and Sales teams for the latest overdue status and customer collections

Review and analyze DSO, daily sales orders, A/R balance for order release

Run weekly reports to analyze receivables and customers on credit hold

Collection calls on past due accounts

Work closely with sales team on credit for new customer and reevaluate customer inactive over 3 years

Account resolution for issue that may arise

Monthly meeting with CFO to discuss issues with accounts over 60 days

Filing construction liens, mechanical liens, Notice of Furnishings

Preparation for tax audits

Lead in Cash budget creation and implementation of action plans

Participates in activities associated with maintaining process/operations, including developing and implementing policies and procedures on systems and the flow of information.

Fisher Unitech Inc., Credit/Collection Manager, Pleasant Ridge, MI June 2012 – June 2019

Supervised and coordinated activities of workers engaged in collecting overdue payments for machine and software accounts from customers.

Analyzed credit data and financial statements to determine the degree of risk involved in extending credit.

Oversees workflow and day to day credit activities for claims and cash assigned to the Specialist’s portfolio of accounts

Evaluate, recommend, and communicate credit holds to customers when necessary

Reconciles customer’s statements. Manages and resolves deductions and chargebacks

Manages account to ensure that it’s compliant to company’s credit and collection policies, practices, and procedures to the credit requirements of a designated number of customer accounts within specified authority levels

Oversees monitoring of account exposures and aging accounts and determines action to be taken on delinquent accounts, such as putting accounts on hold. The decision made by Specialists affects sales plan and account behavior

Oversee and monitor cash application, resolve customer complaints, issue receipts and refunds. Monitor the wire and ACH payments to ensure they are applied to the accounts correctly.

Provide leadership and assist in the development and implementation of new systems and policies and processes

Review and analyze DSO, daily sales orders, A/R balance for order release

Work with our attorneys to help recover cash flow from Non-paying customers

Perform follow-up inquiries, negotiation of past due accounts on repayment terms and

provide suggestions on writing off uncollectible accounts receivable

TD Automotive Finance, Retail Credit Analyst, Farmington Hills, MI Nov 2010 – June 2012

Prepared reports that include the degree of risk involved in extending credit or lending money.

Evaluated customer records and recommended payment plans based on earnings, savings data, payment history, and purchase activity.

Conferred with credit association and other business representatives to exchange credit information.

Completed loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.

Metro Wire & Cable Corporation, Credit Supervisor, Sterling Heights, MI Mar 2007 – Oct 2009

Reviewed individual or commercial customer files to identify and select delinquent accounts for collection.

Compared liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations.

Analyzed financial data such as income growth, quality of management, and market share to determine expected profitability of loans.

Checked the references listed on vendor forms and decided credit worthiness

Authorizes line of credit to customers assigned to their portfolio

Be responsible for the evaluation and management of credit worthiness and approval limits for new and existing customers

SPX Corporation, Senior Credit/Collection Analyst, Warren, MI Nov 2004 – Dec 2006

Analyzed credit data and financial statements to determine the degree of risk involved in extending credit or lending money.

Evaluated information to determine compliance with standards using relevant information and individual judgment to ascertain whether events or processes comply with laws.

Communicated with supervisors, peers, or subordinates to provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Formalized decisions and solved problems through analyzing information and evaluating results to choose the best solution and solve problems.

Crestmark Bank, Collateral Analyst, Troy, MI Aug 2002 – Nov 2004

Reviewed collateral pledged to the Bank to ensure compliance with the Bank’s Products Policy.

Analyzed quarterly updates of information for mortgage collateral listed with and/or delivered to the Bank to ensure its ongoing eligibility and accurate formatting.

Worked with members that have a low collateral excess to remind them of their ongoing responsibility to maintain sufficient qualified eligible collateral with the Bank.

Supported the ongoing analysis of loan and securities collateral documentation between the member, the Bank, and third parties.

Reviewed residential mortgage loans pledged to the Bank to ensure their eligibility as collateral, including a review of the accuracy of information provided by member.

Education & Technical Skills

University of Phoenix, Phoenix, AZ

Bachelor of Science in Business Management, GPA 3.00

Microsoft Office Suite (Word, Excel, PowerPoint, Access) PeopleSoft DDMS

FactorSoft Lotus Notes CashPro V-lookup BAAN SAP Netsuite

Dun and Bradstreet and Credit.net credit reporting

Seminars: Accounts Receivable Training Course, May 2016 Liens and Bonds Seminar, Mar 2019 Improve Your Customer Service Skills, May 2012, Exceptional Manager, March 2017

References Gladly Provided Upon Request

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