Operations Manager Project Management
Resume:
MICHAEL T. WRIGHT
Coatesville, PA 19320
484-***-**** / ad5eou@r.postjobfree.com
PROFESSIONAL SUMMARY:
Accomplished and goal driven Manager offering 25 years’ experience with Dock/Terminal/Warehouse Manager Operations and tactical business leadership. Proven ability to turnaround under-performing business areas; excel in mission critical and cross-functional environments; and implement systems, policies, and processes that improve efficiency and profitability. Highly collaborative and resourceful team member, with a can-do attitude, strong communication skills, and an absolute commitment to delivering on-time, within-budget results. AREAS OF EXPERTISE:
Dock Management Operations Management Safety Compliance Cost Controls Productivity Enhancements Budget Management Project Management Personnel Training Personnel Supervision Vendor Relations Operational Reporting Scheduling
PROFESSIONAL WORK HISTORY:
July 2019 to November 2023 Warehouse Operations Manager, AmerCare Royal
• Oversee the efficient and effective daily operations of the warehouse
• Lead and manage a team of 35-40 warehouse staff, ensuring they are properly trained and motivated to meet performance targets
• Write, review and implement 30,60, 90 day and annual reviews for all warehouse employees
• Create, implement and maintain an incentive-based productivity program
• Quality Control- implement quality assurance measures to ensure services meet or exceed customer expectations
• Inventory management, Container-Load planning, and transportation logistics
• Compliance safety training, and management of all warehouse machinery including high reach equipment and fork lifts
• Manage the budget, expenses, identify cost-saving opportunities, and optimize resource allocation
• Collaborate with Executive Leadership and other Warehouse Managers throughout the country to ensure timely and accurate order fulfillment
• Manage all facility maintenance
• Performance monitoring KPI’s to track operational performance and identify areas of improvement May 2015 to July 2019 Operations Manager, Estes Trucking
• Manage transportation department, including its assets and employees
• Manage the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management
• Ensure customer goods move from production through the supply chain to the end user
• Establish quality transportation services ensuring they are handled quickly, safely and within budget constraints
• Supervise scheduling of shipments
• Review financial reports
• Manage performance of branch employees with emphasis on productivity, efficiency, and service delivery
• Lead all distribution and transportation planning and strategic activities
• Recruit, interview, select, train, motivate, coach, and mentor shipping clerks and transport drivers
• Supervise all areas of Dispatch
• Write, review and implement 30,60, 90 day and annual reviews for all Terminal Drivers
• Assess Driver performance using the company assessment tool and deliver coaching or training based on scores
• Acting Terminal Manager during vacations and PTO
• Plan and implement monthly safety meetings with Drivers
• Review and submit accident reports
2012 to 2015 Operations Leader, Dialmer Trucks of North America, Swedesboro, NJ
• Utilize automated picking equipment to pick and process various automotive parts for shipment.
• Assisted Warehouse employees with manifesting, order processing and equipment maintenance
• Member of the safety committee responsible for holding monthly safety meeting with all employees
• Responsible for reviewing safety material with Senior Management
• Trained all new Warehouse employees
• Responsible for planning committee meetings to review efficiency, budget, and training material 2010 to 2020 Part-time Inspector, Virtual Freight Inspections, Pittsburgh, PA
• Conduct tri-state area freight damage claim inspections and acquire photo evidence in support of claims prior to processing
1997 to 2010 Dock Manager, A. Duie Pyle Inc., West Chester, PA
• Managed comprehensive dock operations for a high-volume transportation/logistics company serving a national clientele base
• Responsible for routing and dispatching 20 or more bills on trailers from West Chester, PA to Southern, DE and Southern, MD
• Directed all dock and P&D functions and maintained direct responsibility for over 75 dock management and staff personnel
• Implemented strategic processes and procedures that improved operating efficiency by over 30% without an associated increase in operating costs
• Supervised internal project activities, produce senior level operating reports and maintained compliance to all OSHA and corporate safety standards
• Responsible for the hiring process of dock staff
• Responsible for overseeing and managing any disciplinary action needed for all dock employees, including firing if necessary
PROFESSIONAL TRAINING:
Project Management Effective Management Techniques Terminal/Dock safety training General Management Training MS Office Efficiency Management
Work Breakdown Structures Project Communications
Human resource team development Time Management
Cost Reduction Management
CERTIFICATIONS: EDUCATION:
Forklift Operations Academic Diploma, Sun Valley High School HazWopper Delaware County Community College-Business
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