Real Estate Front Office
Resume:
Nicole Smith
Houston, TX *****
ad5eoh@r.postjobfree.com
Client Service/Sales professional offering extensive experience consistently delivering first-rate service to promote customer satisfaction and loyalty. Demonstrates excellent verbal and written communication skills with the capacity to interact positively with guests and employees. Supervise, train, and lead effective sales team. Well versed in appointment scheduling and assisting upper management. Efficient in data entry and general operations. Works with positive attitude and strong work ethic.
Work Experience
Office Manager and Travel Coordinator
Trace3 - Houston, TX
December 2021 to Present
Front office management. Greet clients and direct them appropriately. Answer phones and direct them to correct office/person; schedule and confirm appointments and maintain calendars. Coordinate conference room schedules. Oversee incoming and outgoing mail, certified mail, Fed Ex, DHL and UPS. Shipping of hardware to clients. Event planning, travel coordinator, in charge of vendor lunches for sales team. Maintaining office and kitchen supplies. Showing office to new prospective clients. Liaison with vendors for office supplies, printer and postage supplies. Deposit checks. Use of Concur, Word, Outlook, some knowledge of Excel and PowerPoint.
Front Desk Office Administration and Showings Coordinator Compass Real Estate - Houston, TX
December 2018 to March 2020
Front office management. Greet clients and direct them appropriately. Answer phones and direct them to correct office/person; schedule and confirm appointments and maintain calendars. Coordinate conference room schedules. Oversee incoming and out going mail, Fed Ex and UPS. Showing luxury real estate properties. Property staging and setting appointments for agents to show company listings. Answering incoming phone calls from buyers agent, working with sellers and listing agents to increase sales of company listings.
Showings Desk Manager/Front Desk Coordinator
HERITAGE TEXAS PROPERTIES - Houston, TX
June 2006 to December 2018
Showing luxury real estate properties to potential buyers. Managed a department of 10 employees. Employee scheduling, payroll ordering signage and supra's through Houston Association of Realtors. Provided outstanding service to potential buyers by striving to accommodate their needs and requests. Assist with front office duties. Answering phones, distributing mail, monitoring and ordering office supplies.
Assistant to Top Producer/Front Desk Coordinator
Greenwood King Properties - Houston, TX
April 2003 to June 2006
Marketing and showing real estate in the Houston and surrounding areas. Generate lists of properties that are compatible with buyers' needs and financial resources. Monitoring the inventory of signs and supra's for agents. Supported sales/client relations contributing to an increase in sales and client satisfaction. Answer incoming phone calls, mail, Fed Ex and UPS packages. Monitoring supplies, calendar and maintaining a professional front office.
Leasing and Marketing Specialist
Finger Companies/Property Management - Houston, TX March 2000 to April 2003
Managed a sales team of 4 staff members. Directly responsible for marketing A+++ property in the Galleria area. Conducted presentations/tours showing and leasing units and writing contracts. Managed and nurtured existing relationships with tenants and owners while in property management. Travel Agent/Customer Service
Travel Wise - Houston, TX
September 1994 to March 2000
Provided administrative/sales support to management team. Promoted leisure and corporate travel increasing revenue. Answer incoming phones calls to book travel arrangements. Flight Attendant
Continental Airlines - Houston, TX
August 1990 to September 1994
Exercised sound judgment providing safety and excellent customer service for passengers. Education
Blinn Jr. College
License in Real Estate
Champions School of Real Estate
High School Diploma
Mayde Creek High School
Skills
• Guest Services Assess clients' needs and requests in order to achieve maximum customer satisfaction while complying with standards and company policies. Provide in-depth information to potential clients by answering product and services inquiries and resolves service problems by clarifying the customer's complaint.
• Administrative Services Support administrative operations supporting management.
• Sales Showing properties, scheduling appointments, open houses and generating list of current properties on the market for sale or lease.
• Management
• Presentation Skills
• Sales Support
• Property Management
• Team Management
• Property Leasing
• Office Management
• Payroll
• Fair Housing Regulations
• Marketing
• CRM Software
• Customer service
• Office Administration
• Microsoft Outlook
• Microsoft Excel
• Front desk
• Fair Housing regulations
• Marketing
• Office management
• Property management
• Team management
• Customer service
• Sales
• Guest services
• Presentation skills
• Front desk
• Payroll
• Customer service
• Office management
• Team management
• Sales
• Fair Housing regulations
• Guest services
• Marketing
• Organizational skills
• Typing
• Calendar management
• Personal assistant experience
• Data entry
• Computer skills
• Time management
Certifications and Licenses
Real Estate License
Assessments
Office manager — Proficient
October 2020
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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