Director, Director of Operations, Administrator
Resume:
HEIDI HARPER, MBA
DIRECTOR OF OPERATIONS
Las Vegas, Nevada
ad5eod@r.postjobfree.com
www.linkedin.com/in/heidi-harper-b53635245
OVERVIEW I am a versatile business professional with 15 years, successfully motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking “outside the box” for creative solutions. Self-motivated Director of Operations that brings leadership, organizational and customer relations skills. Independently solve problems and keep teams on tasks to handle diverse business requirements. With my history of retaining clients and talented staff, I have successfully reduced the costs with employee retention. Adept at analyzing data to identify trends and developing strategies for immediate efficiency. Detailed-oriented leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I seek a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management, and problem-solving skills. EXPERIENCE
215 Surgery Center, Las
Vegas Nevada
08/2022 - 11/2023
Administrator
• Oversaw daily operations across multiple areas, ensuring seamless coordination and efficient execution of each department.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Defined, implemented, and revised operational policies and procedures to ensure all federal and state regulations complied.
• Developed systems and procedures to improve operational quality and team efficiency.
• Established relationships with current and new vendors and suppliers to improve collaboration and ensure alignment with business requirements were being met per contracts.
• Negotiated new and current contracts to acquire mutually beneficial agreements.
• Enhanced employee engagement by developing training programs, fostering collaborative culture, and promoting professional development opportunities.
• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy and legal regulations.
• Monitored business office and clinical workflow processes to keep operations running smoothly.
ENT Surgery Center
Las Vegas, Nevada
07/2017 - 05/2022 Administrator
• Oversaw day-to-day operations of the center, ensuring seamless coordination, and efficient execution of patient care throughout their surgery.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Collaborated with partnering physicians at quarterly meetings to develop and execute long-term goals.
• Liaison between Governing Body and upper management.
• Monitored budget and P&L on a daily, monthly, quarterly, and annual basis.
• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures, as well as conducted regular audit checks.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Migrated risks by developing comprehensive contingency plans that ensured business.
• Identified and evaluated new partnerships by remaining current with market trends to approach prospects, by assessing organizational long-term strategies and how to keep constructive collaboration aligned.
• Developed and implemented effective sale strategies to achieve all parties' market revenue while maximizing the market penetration.
Robert Half Talent
Solutions Rocklin, CA
11/2016 - 07/2017 Recruiter (Temporary)
• Conducted phone interviews to assess applicants' relevant knowledge, skill, experience, and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Advertised job opportunities on social media platforms and job boards.
• Provided exceptional customer services to both candidates and internal management team.
Wellbrook Centennial Rehab Las Vegas, NV 5/2015 - 06/2016 Business Manager
• Maximized cash flow through optimal billing and collection process.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Oversaw office inventory activities by ordering, stocking, and receiving shipments.
• Coordinated with vendors and suppliers to facilitate timely payments.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Prepared and submitted monthly, quarterly, and annual financial statements to inform upper management.
• Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Conducted 60 and annual performance evaluations for employees, identified areas for improvement and provided constructive feedback as well directed them on how to find the tools needed for improvement.
• Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
• Reduced operating expenses through diligent contract negotiations with vendors, and insurance companies without sacrificing quality or service standards. EDUCATION
University of Phoenix (Online Program)
2006 - 2010 Bachelor’s in Marketing
University of Phoenix (Online Program)
2010 - 2012 Master's in Business Administration and Management SKILLS Operational Efficiency, Operations Oversight, Strategic planning and execution, Business Management, Process Improvement, Quality Assurance, Leadership training, Cost Control, Performance Analysis, Resource Allocation, Teamwork and Collaboration, Team Leadership, Decision-Making, Human Resources, training and developing staff, Employee Development, Customer Service Management, KPI tracking, P&L Management, Budgets, Employee Retention, Business Leadership, Effective Leader, Dara Analysis, Hiring and Onboarding Staff, Relationship Building, Proficient in Microsoft Suite, Performance Evaluation and Monitoring, Employee Motivation, Recruitment, Budget Development, Revenue and Financial Growth, Business Growth Initiatives, Inventory Tracking and Monitoring, Cost Analysis, Payroll and Timekeeping, Contract and Negotiations, State and Federal Regulations, Market Strategies, Forecasting, Sound Judgement, and work Independently in office or remotely.
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