General Manager Front Desk

M arcello Henriquez

Maionica

**** ** **** *** // *****, FL 33178 USA // 305-***-**** // ad5enj@r.postjobfree.com EXPERIENCE Intern GENERAL MANAGER

IHG Hotel & Resorts / Intercontinental Miami // 2019 – 2020

• Leading the commercial and operational activities of the hotel.

• Lead and develop a business plan to drive owner

returns.

• Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and

managing performance.

• Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its

facilities.

• Prioritizes relationships with Owners, guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.

• Overseeing housekeeping, front desk, maintaining supplies, coordinating with guests and staff, managing finances and budgets

• Post Sale Follow, In-Situ management

INTERNATIONAL ADMINISTRATIVE MANAGER

AVIOR AIRLINES CA / Miami, Florida // 2010 – 2019

• Board member focused on corporate policy and

strategy. Responsible for the management and

reorganization of directive processes with high

analytical performance. Direct management of the

international high-level operations team with KPI

analysis at both user and product level. Direct focus on customer acquisition-loyalty and supplier management.

• Budget analysis, P&L, contract, and supplier review and inventory.

• Air Permits, Aircraft Leasing Management, on-site verification of new acquisitions, cash flow management by branches.

• Aircraft services management, A, B, C,

• Fleet Growth Advisory

• Local and International Tax Management liaising with the different departments: Legal, Commercial and

Operational.

FACILITY MANAGER

M & G 22 LLC // Coral Gables, Florida // 2005 – 2021

• Directly responsible for oversight of the management and performance of all facility operations including but not limited to production, maintenance and repair, quality assurance, safety, environmental and regulatory compliance, shipping and receiving within your assigned Region.

• Ensure production volume and quality output in keeping with established requirements and customer needs.

• Actively lead plant planning, continuous improvement, and budgeting processes. Manage related fiscal

objectives, analyze, and supervise performance as it relates to budget and production expectations.

• Work with relevant management to prepare financial analysis of capital projects. Track capital projects and perform post-installation return on investment analysis.

• Develop, train, and coach managers and supervisors, establishing goals and growing management personnel. Identify training and development needs and help

recognize staffing and personnel needs at all plant organizational levels.

• Responsible for the accurate completion of all required plant reports and recordkeeping.

EDUCATION BUSINESS ADMINISTRATION

Santa Maria University // Caracas - Venezuela // 1998 - 2004 BACHELOR IN BUSINESS ADMINISTRATION

SKILLS High level of organization and autonomous management. Ability to adapt, teamwork cooperation. Negotiation and public relations skills. Excellent communication skills and positive attitude. // Fluent Spanish, Italian and English

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