Customer Service Specialist

Laura Burt

*** ****** *** ***, *******, NC, ***** • 704-***-**** • ad5en7@r.postjobfree.com

Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. Committed to providing world-class customer service while remaining professional. Competent [Job Title] with a desire to exceed sales targets and establish long-term customer relationships. Skilled at coordinating paperwork, processing payments, and working independently to meet customer needs. Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. Customer service specialist who is dedicated to providing excellent service and resolving issues in a timely manner. Friendly and dependable team player who is dedicated to providing excellent service, building relationships, and delivering exceptional results. Strong interpersonal skills

Retail materials management

Stocking

POS systems expert

MS Office Suite

Customer-oriented

Good communication skills

Consistently meets sales goals

Active Data Online

Multitasking

Customer expectations management

Warehousing practices and procedures

Employee relations

Money handling abilities

Motivated team player

Multi-line phone talent

Call center transactions

Retail merchandising experience

Retail sales

POS systems knowledge

Business Management - Associates in Business - 1995 University of North Carolina at Chapel Hill - Chapel Hill, NC High School Diploma - 1993

West Mecklenburg High School - Charlotte, NC

Customer Service Specialist - March, 2021 to November, 2021 Waste Connections of Monroe, NC - Monroe, NC

Dealt with a wide range of customer service, operational, and administrative tasks every day. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Customer inquiries were handled via phone, email, and web-based platforms. Quickly resolved customer issues while adhering to company policies. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Server - May, 2019 to March, 2021

The Trail House - Indian Trail, NC

Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies. Was frequently complimented by customers for going above and beyond my normal responsibilities. Kept an eye on guests for signs of intoxication and immediately alerted management. Verified that all [Number] square feet of the restaurant and lounge were clean enough to meet state and federal standards. Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages. Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods. Kept a high level of cleanliness and sanitation.

Increased sales from $[Number] to $[Number] by upselling [Product] to customers. Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service. Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible. Salon Manager - February, 2010 to May, 2019

Palm Beach Tan - Indian Trail, NC

Was in charge of all financial aspects of the company, including cash flow, business transactions, banking, and accounting. Kept track of weekly supply and inventory requirements and placed regular orders. Created and optimized schedules to meet coverage requirements and to effectively match employee strengths to business requirements. Coached and trained employees to improve their performance and meet challenging business goals. Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.

Cleaning, doing daily inventory, and placing product orders help me keep the salon organized. Worked to increase salon revenue by implementing effective sales, service, and operations policies. Maintained high customer service standards in order to increase customer loyalty and retention . Hired, trained, and supervised 14 employees.

I was in charge of payroll for all employees.

Office Manager - September, 1995 to June, 2007

Skyline Messenger - Charlotte, NC

Kept track of and evaluated employee performance in order to complete [Timeframe] reviews, make advancement recommendations, and address productivity issues.

Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Managed schedules and coordinated special projects. Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.

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