Surveillance Investigator Management System
Resume:
Shelby McKinstry
Sacramento, CA
ad5emy@r.postjobfree.com
Summary of Qualifications
● Proficient and impactful communication, coupled with exceptional interpersonal abilities
● Experience fulfilling a variety of leadership needs alone or in a team setting
● Proven track record of achieving goals all while meeting deadlines with changing priorities
● Over a decade of experience in diverse organizations, industries, start-ups, and e-Commerce websites
● Advanced knowledge in softwares and applications: Microsoft Suite, Google Suite, Adobe Creative Suite, MerusCase, LexisNexis, Westlaw, Zendesk, Kustomer, Shopify, Asana, Braze, Canva, Jira, Zoom Professional Experience
Mullen & Filippi, LLP - Sacramento, CA November 2021-March 2023 Document Specialist
● Catalogued legal documents, medical reports, subpoenas, and trial exhibits in a case management system
● Functioned as an artificial intelligence liaison by improving AI functionality with feedback and proposals
● Assisted the legal team by opening cases and deciphered initial case documents for the attorneys
● Organized medical reports within an AI document management system prior to hearings and depositions
● Generated, extensively edited, and processed official court documents and filed electronically to the courts
● Responsible for all investigative digital media during discovery and any other media elements received
● Handled organizational issues including technical support and produced interim solutions ThirdLove.com - Chico, CA July 2019 – March 2020
Marketing Subject Matter Expert
● Utilized marketing software to create, adjust, and end promotions
● Reviewed, revised, and copy edited marketing materials for the upcoming quarter
● QA'd campaigns prior to the release dates and reported to the appropriate stakeholders
● Developed and managed the Marketing Newsletter for internal company-wide marketing updates
● Compiled customer service statistics surrounding promotions to improve the future client experience
● Implemented and organized mass-scale sales strategies for client recovery during times of technical duress
● Conceived terms and conditions, including online help center articles pertaining to promotional campaigns ThirdLove.com - Chico, CA June 2018 – June 2019
Customer Experience Support Specialist
● Developed the Courtesy Guideline that redesigned the framework, and work-flow, of assisting customers
● Diligently answered any possible inquiry from all departments and served as a knowledgeable liason
● Coproduced internal and external content with the Content Team and copy edited their final revisions
● Served as a supervisor and handled the majority of phone, e-mail, chat, and text escalations from clients
● Collaborated with team members to manage responsibilities, goals, and review outcomes
● Coordinated bulk purchases and communicated with carriers, couriers, and international shippers
● Manually calculated an average of 700 transactions within a typical month Lulus.com - Chico, CA March 2017 – May 2018
Bridal / Customer Service Representative
• Functioned cohesively with internal departments to form a resolution on behalf of the client
• Assisted with bulk purchases for clients, bridal parties, sororities, and other women’s organizations
• Answered various customer questions through phone, chat, and email in the customer management system
• Developed rapport with customers and maintained continual correspondence to best represent the company
• Experienced in communicating with third party agencies and domestic and international shipping companies
• Maintained a thorough working knowledge of the company's products and relayed information to customers Educational Testing Services - Chico, CA March 2016 – December 2016 Associate Supervisor
• Maintained and enhanced the department’s testing environment by planning, implementing, and administering exams while maintaining security in regards to the departments policies, programs, and practices
• Verified identification to protect the integrity of the organization and who it serves
• Ensured compliance by monitoring and implementing applicable federal and state requirements
• Orchestrates large groups of incoming college freshmen and other examinees
• Maintained examinees and professors confidence and protects operations by keeping information confidential CSU Chico Testing Office - Chico, CA January 2015 – December 2016 Clerical Assistant
● Directly responsible for the overall administration and coordination of data entry, answering phones and incoming needs, and keeping on top of scanning and faxing
● Trained incoming employees to ensure quality, efficiency, and consistency within the department
● Conducted grading exams for a variety of departments and maintained excellent rapport with professors
● Advised faculty and professors in regards to qualitative and quantitative analyses for their class exams
● Facilitated the processing of the official student evaluation data for CSU Chico’s Institutional Research Association
● Encouraged undergrad students on selecting the appropriate exams for their academic goals and career paths
Education
University of California, Los Angeles / 2020
Paralegal Certificate in Graduate Studies
California State University, Chico / 2020
B.A. Sociology with a Minor in Political Science and a Minor in Gender Studies Data Certification
California State University, Chico / 2016
Statistical Package for the Social Sciences Software (IBM)
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