Customer Service Food
Resume:
SHANNON JONES
DSP
Orlando, FL *****
****.******@*****.***
Shannon Jones
Orlando FL 32801
Objective: To obtain a position as a customer service or sales representative, where my strong interpersonal skills and knowledge will prove beneficial to your organization. Highlights:
• 25 years experience meeting customer’s needs
• Knowledgeable in fast food restaurant operations
• Fast learner, ask questions and following details and instructions
• Assist customers with returns, purchasing store protection plans and service packages Attitude & Appearance:
• Hardworking and efficient with a “can do” attitude
• Neat, professional appearance
• Respectful and enjoy working with people from diverse cultures Specialized Skills:
• Customer Relations
• Customer Retention
• Needs Assessment
Customer Service:
• Often requested by repeat customers
• Welcome customers with a smile
• Taking detail orders and resolved problems in person apre the telephone
• Scheduling appointments and assisting customers with registrations and information. Food Service
• Catered up to 50 people in hotel dining room setting
• Arranged food service area for guest seating
Cash Handling
• Correctly prepared account statements and calculated tax
• Accurately made change and completed credit card transactions
• Operated electronic cash register and processed end of evening accounts and deposits Work Experience
9/2014 - 5/2018- 7-11 Altamonte Springs Fl
5/2018- Present- Enviro Master Maitland, Fl
06/2003 to 5/2014 - Burger King Crew Member Fern Park, FL. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Uber Drivers - Orlando, FL
February 2020 to Present
• Picking up riders or food and dropping off at location Cafeteria Worker
SLA Management - Orlando, FL
August 2019 to December 2022
Serving students at lunch and prep also cleaning after both lunches Laundry Worker
AdventHealth Centra Care - Orlando, FL
April 2022 to May 2022
• Picking up dirty linen and personal clothes on each wing of the nursing home
• Wash linen
• Fold towels,sheets, blankets, hospital gowns,bed pads, personal clothes Staff Worker
Friends of Children and Families, Inc. - Union Park, FL February 2019 to April 2022
1. Monitor the youth boy's
2. Assistant the kids with homework
3. children who have been diagnosed with emotional and behavioral disturbances Housekeeper/ Activity
Gardens at Depugh Nursing Home - Winter Park, FL
September 2020 to February 2022
• Worked as housekeeper in a nursing facility
• Provided friendly service to employers, guests and residents
• Disinfected (area or item rooms bathrooms counters equipment)
• Took out trash
• Cleaned windows
• Helped train new hires
Crew Member
Dunkin' Donuts - Fern Park, FL
October 2020 to February 2021
Making coffee and ice coffee and making sandwiches also taking orders in front counter and drive thru
• Welcomed all customers
• Took customer orders
• Ran the cash register
• Responsible for answering the phone
• Communicated with vendors
• Organized new hire orientations
• Prepared food items and orders
• Cleared tables
• Kept the area and store clean
• Labeled containers and boxes
• Provided exceptional customer service
Food Service Worker
Juvenile Detention Center - Orlando, FL
October 2019 to June 2020
Cooking breakfast lunch and dinner to the youth thats in trouble with the law and cleaning kitchen Caregiver
Rhylans Ark Support Services, INC. - Orlando, FL
March 2020 to April 2020
• Cared for clients with dementia
• Assisted clients with everyday activities, tasks, needs and skills
• Performed light housework duties, such as vacuuming, laundry, sweeping and mopping
• Residential caregiver for 5 months
• Monitored client's nutritional requirements
Hygiene Specialist
Enviro Master - Maitland, FL
May 2018 to July 2019
I go to different companies and the morning times and clean their bathrooms with your chemicals and sell paper towels and toilet paper and other products that we have Assistant Manager
7-Eleven - Altamonte Springs, FL
September 2014 to May 2018
Responsibilities
Doing paperwork, orders for delivery, deposit money to the bank and gas survey Cleaning inside and outside of the store and ringing in customers front face the store checkin delivery when they come in
Crew
Burger King - Fern Park, FL
June 2003 to May 2014
opening the store getting everything set up and working and drive thru Education
High school diploma
WINTER PARK HIGH - Winter Park, FL
January 2002
Skills
• Customer Service
• Cellular
• Retail
• Management
• Microsoft Word
• Excel
• Microsoft Office
• Cash Handling
• Inventory
• Food Service
• Crew Member
• Laundry (3 years)
• Food Preparation
• Cleaning Experience
• Cooking
• Catering
• Kitchen Experience
• Meal Preparation
• Office Management
• POS
• Tax Experience
• Food Handling
• Microsoft Powerpoint
• Data Entry
• Restaurant Experience
• Computer Skills (10+ years)
• Food Safety
• Retail Sales
• Cashiering
• Box Truck Experience (3 years)
• Delivery Driver Experience (6 years)
• Assistant Manager Experience
• Merchandising
• Driving Experience (10+ years)
• Guest Services
• Personal Assistant Experience
• Collections (2 years)
• Commercial Driving Experience (3 years)
• Custodial Experience (2 years)
• CPR certified
• Residential Cleaning Experience
• Coffee Experience
• Food Production
• QuickBooks
• Payroll
• Caregiver (2 years)
• Dementia Care
• Home Care
• Transportation (10+ years)
• Time management
• Team management
• Hospitality
• Heavy lifting
• Alzheimer's Care
• Supply chain (3 years)
• Inventory Control
• Communication skills
• Basic math
• Memory Care
• Patient monitoring
Certifications and Licenses
driver's license
CPR Certification
First Aid Certification
Assessments
Food service: Customer situations — Proficient
February 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Cooking skills: Basic food preparation — Completed October 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Completed
Attention to detail — Completed
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Delivery driver — Proficient
June 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Work motivation — Proficient
June 2020
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Completed
August 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Software developer fit — Proficient
June 2022
Measures the traits that are important for successful software developers Full results: Proficient
Food service fit: Crew member — Proficient
September 2020
Measures the traits that are important for successful food service crew members Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Shannon Jones
315 W Concord St
Orlando FL 32801
Dear Sir or Madam:
Enclosed for your review and consideration is a copy of my resume. I'm forwarding it to you in the interest of a position within your organization. As my resume indicates, I offer at least 9 years of customer service experience. I have worked diligently in the customer service arena.
I have proven leadership, communication, and organizational skills. I am very dependable, energetic and dedicated to the completion and accuracy of my job assignments. A position with growth potential would be particularly attractive to me. I am confident that I could prove to be a valuable asset in your organization’s continued success and profitability.
If you are in need of an individual with my abilities, training, experience and potential, I would welcome the opportunity to meet with you to discuss your open position as store associates sincerely
Shannon Jones
Contact this candidate