Account Manager Customer Service
Resume:
David Washington
Executive Account Manager
DeSoto, TX 75115
*******@*****.***
Looking to utilize my experience and knowledge in Executive Management to obtain a position with an outstanding organization, maximizing company growth while aligning with the mission of the organization.
Authorized to work in the US for any employer
Work Experience
Executive, Regional Sales - Remote - FL, GA, SC Regions Brink's Incorporated - Irving, TX
June 2017 to Present
• Direct client relationships within states FL, GA, NC their assigned accounts and maximizing the revenue opportunities within those accounts
• Ensure customer retention and customer satisfaction through business reviews, and account and opportunity planning
• Use Brink’s Sales process and tools to update and manage the sales pipeline
• Collaborate and coordinate with other functional teams ( Customer Care, Operations, Product Marketing, Implementation ) to achieve account development and performance goals
• Manage core escalations, Via phone, E-mail, Microsoft teams, Microsoft outlook, Microsoft word, Microsoft office
• Train the new employees. Provide them with important information and resources as part of training procedures.
• Maintained daily, weekly, monthly goals
• Monitoring financial institution Bank of America, Wells Fargo, Capital one cash vault, ATM status, currency usage, and investigating related electronic fund transfer disputes issues.
• Utilize strong decision-making and problem-solving skills to provide input to Leadership team on Continuous Process Improvements
Licensed Life and Health Insurance Agent
Insubuy - Dallas, TX
April 2016 to May 2018
• Responding to inbound calls for post sales customer service.
• Make outbound calls, primarily warm leads.
• Extensive Email Support, coordination with customers and insurance companies
• Mailing - Sending / Receiving
• Proof reading various materials
• Data entry
• Website moderation
• Social Media Posting
• Administrative related tasks
• Greeting walk-in customers
• General office duties
• Wide variety of additional tasks as needed
Pension Analyst
Willis Towers Watson - Dallas, TX
January 2015 to March 2017
• Challenging and varied work that fosters continuous development of technical and administrative skills
• Develop a strong understanding of the Retirement line of business
• Maintain all deadlines and perform work with high accuracy
• Demonstrate flexibility to adapt to different people and work assignments
• Assist in drafting simple routine administrative procedures and documentation Education
Some college in Business Management
Navarro College - Corsicana, TX
August 2009 to May 2011
High School Diploma in High School
Z.Tolliver Private school - Dallas, TX
October 2007 to November 2009
Skills
• Assistant Manager Experience
• Time Management
• Merchandising
• Customer service (10+ years)
• Accounting (3 years)
• Business management (10+ years)
• Medical Billing
• Conflict Management
• Medical Scheduling
• Insurance Verification
• Insurance Sales
• Employee Orientation
• Logistics
• Accounts Receivable
• Business Development
• Accounts Payable
• Microsoft Excel
• Microsoft Office
Languages
• English - Expert
Certifications and Licenses
Life and Health Insurance
April 2017 to October 2022
Motivated to start new ventures inside the business world, office/management position that will effectively maximize my 3 years experience as a Direct Care Specialist where provided exceptional elderly/disabled patients care. Seeking to diversify my extensive interpersonal skills in addition to supervision, detail to orientation and conflict management abilities. I am eager to take on new challenges where I can utilize my current skills and gain further experience while enhancing the company's productivity and reputation.
Assessments
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
• Strong communication and customer service skills.
• Ability to effectively work in teams and quickly adapt to various environments.
• Strong organizational and time management skills.
• Ability to work effectively using various Microsoft applications.
Contact this candidate