Patient Care Representative

Elizabeth Goss

As a highly motivated individual, I endeavor to be part of a team in a fast paced, challenging environment. I approach complex business challenges in ways that consistently work to increase productivity and revenues, while decreasing waste and expenses. With over 20 years of experience as an Imaging Services Manager, I am well versed with all procedures, protocols and practices involved with diagnostic imaging, insurance precertification and reimbursement.

Educational Background: Bachelor of Science, Computer Sciences

Continuing Education:

Business Leaders Mastery Class 2008

Applied Leadership – Putting theory into practice 2008.

BLS/CPR Certified

Work Experience:

July 2023- present Owner/Operator Ladybug Catering and Event Planning. Licensed Minister and Chef de Cuisine

February 2017 -June 2023 Lead Patient Care Representative/Tech Aid Shields Health Care @ Anna Jaques

October 1997 – July 2010 Manager MRI Centers of New England

November 2012 – Sole Proprietor and Chef de Cuisine Ladybug Catering.

December 2010 – October 2012: Scheduling Supervisor, Merrimack Valley Health Services (MVHS

Lead Patient Care Representative/Tech Aid, Shields Healthcare

Responsible for overall management of the MRI department.

Ensured proper adherence to procedures and protocols as outlined by the ACR

Conducted HIPPA and Safety training for all staff.

Developed better training material more suited to daily requirements and industry trends.

Monitored maintenance of equipment and negotiated PM schedules and contracts.

Managed physicians’ schedules for contrast administration coverage.

Maintained patient database in software format. Proficiency in Microsoft, Excel, Meditech and Epic Software

Obtain precertification and verification of all insurances accepted.

HIPPA Compliance Officer

OSHA Safety Officer

Breast Care Coordinator

Manager, MRI Centers of New England

Administrative head of the center, responsible for total quality management, enhancement of performance in all areas

Ensured compliance of all policies and procedures by staff

Negotiated contracts for research studies involving MRI imaging and drug research and FDA approval.

Counseled and advised patients on the exact procedure involved.

Recruited, trained, and supervised new employees.

Maintained regular record of statistics related to MRI Safety and Compliance

Created processes for increasing accuracy of diagnostic imaging results.

Conducted QC audits of diagnostic procedures as per protocols and practices.

Controlled costs of imaging equipment and supplies including contrast media

Prepared room for patient scanning, equipment, materials, and medications

Responsible for safety and security of patients and their private health information

References available upon request.

Contact: 117 Newton Road, Plaistow NH 03865 Cell -: 603-***-**** Email ad5elv@r.postjobfree.com

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