Account Manager Customer Service

JOHN B. SIMMONS

Fort Lauderdale, FL M: 954-***-**** ad5el5@r.postjobfree.com

Summary

Analytical Operations Specialist with sound knowledge of identifying and leading efficiency and cost-saving initiatives. Adapts and remains flexible while managing multiple tasks at once. Exceptional understanding of improvement plans. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Dedicated Specialist successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.

Skills

Microsoft Suite, Computer Skills, Customer Service, Leadership, Time Management Experience

Logistics Coordinator – Quality Seafood Sept. 2022 – Aug. 2023 Coordinate shipping and deliveries to facilities

Coordinate transportation routes for the maneuvering of goods administered and support for various project workflows within Product Development,understanding the new product commercialization workflow. Work with cross-functional teams to ensure key project deliverables are met/Assists the Project Management team to develop and implement programs and systems to improve efficiencies, speed and quality of documentation support, project timelines and compliance efforts in support of departmental and business unit goals and objectives. Negotiate with suppliers and customers. Review shipment contents and purchase orders before transporting them from facilities. Schedule and coordinate inspections USDA and USDC

Determine and implement new supply strategies.

Performs other related and assigned duties as necessary. Deputy Specialist Team Leader Jan 2003 to Apr 2022 17th Judicial Court of Broward County Plantation, FL Deputy Specialist Team Leader

Delegated daily tasks to team members to optimize group productivity. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service. Allow resources and organized within assigned area of responsibility to drive efficiency and productivity.

Kept work areas clean, neat safe and hazard free environment. Account Manager – Credit and Collections Apr 2001 to Dec 2002 Aspex Manhattan Design Eyewear Miramar, FL

Develop and implement comprehensive sales strategies to drive business growth and achieve organizational goals. Collaborate with chief of operations to create and execute integrated marketing campaigns. Conduct market research to identify customer needs, trends, and competitive landscape Utilize marketing automation tools to streamline processes and improve efficiency.Analyze campaign performance data and provide actionable insights for optimization Stay up-to-date with industry trends and technologies Account Manager – Credit and Collections November 2000 to April 2001 Sports Time International

Norcross, Georgia

Account Manager – Credit and Collections

Responsible for post-sale account retention through customer contact and follow ups Analyze customer needs and make recommendations

Maintain, review contracts for renewal and updates. Handle any changes on service requested by the customer Provide regular and timely reports on sales orders required by management Maintain current knowledge of sport-time products to market to potential customers Marketing strategies

November 1998 to October 2000

Art Institute of Fort Lauderdale

Student Resource Specialist-Responsible for all aspects of cash receipts Provide Customer Service

Billing and Collections for current and non-current students loans Prepare monthly/quarterly collection reports, Prepare delinquent default status on Perkins loans through collection procedures Assist Student Financial Services compliance and verification notices assist student services exit interviews. Languages

English, Tagalog

Education and Training

BBA, Business Administration and Management Apr 1993 Massey Business College/Georgia State Atlanta, GA Recognitions

Recognized as Employee of the month for outstanding performance and team contributions.

Consistently maintained high customer satisfaction ratings. Led team to achieve goals earning recognition from upper management and financial reward.

References available upon Request

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