Real Estate Customer Service
Resume:
EMPLOYMENT HISTORY
JAN **** - PRESENT
Real Estate Assistant, The F.R.E.D Team, Columbia, Sc
Assisted in contract preparation, ensuring legal compliance Enthusiastically conducted open houses, attracting potential buyers Maintained detailed property records, ensuring accuracy and transparency Problem-solved logistical challenges, ensuring smooth transactions Contributed to a 15% increase in annual revenue through strategic sales initiatives Eager to apply analytical skills and collaborate effectively in a dynamic team environment. Streamlined document flow, increasing operational efficiency by 20%. Enhanced client satisfaction through proactive communication and service. Oversaw meticulous property inspections to uphold quality standards. Coordinated with agents to optimize property showings and client meetings. Implemented innovative marketing strategies to enhance property visibility. FEB 2023 - MAR 2024
Shipping Agent, Modern Turf, Columbia, Sc
Managed shipping processes at Modern Turf
Achieved significant cost savings through strategic planning Collaborated with cross-functional teams for seamless operations Resolved shipping conflicts effectively
Enhanced operational efficiency by 18%
Streamlined team workflow, increasing productivity by 20% through efficient task management. Optimized shipping routes, reducing transit times and costs. Monitored shipping regulations compliance, ensuring zero penalties. Reduced shipping errors by 15% through meticulous oversight and training. Implemented data-driven strategies to enhance logistical efficiency. Pioneered the adoption of eco-friendly packaging, cutting waste by 10%. NOV 2023 - MAR 2024
Parcel Delivery Driver, Mckesson Medical-Surgical
Optimized vehicle checks, preventing delays and boosting reliability Refined package labeling system, reducing redeliveries Achieved high accuracy in package sorting and delivery logistics Implemented scheduling techniques for efficient routing Embraced innovative technologies, enhancing delivery precision Enhanced delivery scheduling, achieving a 5% increase in daily deliveries. Leveraged GPS data to identify bottlenecks, improving route efficiency. Trained new drivers in best practices, elevating team performance. Streamlined delivery operations by integrating real-time traffic updates. Cut delivery times by 10% through strategic route planning. Mentored over 20 drivers, significantly reducing onboarding time. Blythewood, SC 29016
**************@*****.***
RONNIE CALDWELL JR
CUSTOMER SUCCESS
PROFESSIONAL SUMMARY
Customer Success professional with over 13 years of experience in operations management, adept at enhancing client relations and optimizing logistical processes. Proven track record in leading cross-functional teams to increase productivity and efficiency, achieving significant improvements in delivery and shipping operations. Committed to leveraging in-depth knowledge of compliance standards and customer service to drive successful business outcomes and elevate customer satisfaction.
SEP 2021 - MAR 2022
LTL Truck Driver, AAA COOPER TRANSPORTATION
Achieved 10% reduction in fuel costs via strategic route management Elevated client retention through superior customer service engagement Pioneered a customer feedback system to refine transportation services. Monitored compliance with DOT standards, achieving a flawless audit record. Developed a mobile app for real-time tracking, improving client communication. Streamlined dispatch processes, enhancing operational efficiency and punctuality. Introduced GPS optimization for routes, reducing delivery times by 8%. Enforced rigorous vehicle maintenance schedules, ensuring safety and reliability. MAR 2021 - SEP 2021
SALES CONSULTANT, MCDANIEL'S AUTO GROUP
Pioneered novel sales strategies to outperform targets. Provided bespoke solutions to client challenges, augmenting satisfaction. Drove sales growth by mastering vehicle specifications and client engagement. Ensured high accuracy in matching vehicle features with client needs. Strengthened client trust through dedicated, personalized service solutions. Optimized sales strategies by analyzing customer interactions and feedback. Exceeded sales targets by adopting innovative approaches and client-centric strategies. Analyzed market trends to tailor sales pitches, enhancing client acquisition rates. Forecasted industry shifts, aligning sales techniques with future market demands. AUG 2018 - MAR 2021
Branch Manager/ Distribution Manager, AIRGAS NATIONAL WELDERS Met budget targets through vigilant expense monitoring Reduced outstanding balances via strategic collection strategies Drove franchise expansion, achieving significant customer base growth Strategized long-term plans, securing competitive edge in the market MAR 2016 - AUG 2018
Warehouse Manager/Dispatcher, SPATCO ENERGY SOLUTIONS Handled critical inter-departmental escalations, improving customer retention by 20% Built empathetic relationships with customers, fostering a positive company image Stayed updated on service products and changes, ensuring accurate dispatching Boosted customer retention by ensuring critical issue resolution and team coordination. Managed warehouse operations by maintaining up-to-date product and service knowledge. Strengthened team performance through active leadership and empathetic customer interactions. Cultivated strong inter-departmental ties to enhance overall service efficiency and support. Implemented strategic parts and job management systems to streamline dispatch processes. Elevated service delivery by spearheading a new inventory tracking system. FEB 2014 - FEB 2015
Plant Manager, AIRGAS NATIONAL WELDERS
Implemented innovative strategies to improve plant operations Effectively reduced safety incidents through detailed investigations and corrective actions Enhanced customer satisfaction by ensuring consistent gas supply Boosted plant efficiency by aligning staff skills with task demands, ensuring optimal gas supply. Oversaw strict compliance with all safety and regulatory standards, reducing incident rates. Transformed plant operations through strategic staff management and performance evaluations. Led incident investigations, implemented corrective actions that significantly enhanced safety. Cultivated a collaborative environment, maximizing team productivity and operational goals. Streamlined gas production processes, achieving a 20% increase in output. JUN 2011 - FEB 2013
Inside Sales/ Customer Service, AIRGAS NATIONAL WELDERS Complied with all Federal, State, and local laws for commercial vehicle operation and hazardous materials handling. Conducted inventory twice a year, aiding district personnel. Met all customer call guidelines, including service levels, handle time and productivity. Boosted showroom sales by effectively managing product displays and customer interactions. Ensured compliance with all legal standards in commercial operations and hazardous material handling. Enhanced team performance by leading workflow management and quality service delivery. Resolved customer issues by adopting a data-driven approach to track and address complaints. Drove customer satisfaction through energetic and prompt resolution of inquiries and issues. Managed rigorous inventory audits bi-annually, enhancing district operations. EDUCATION
JUN 1999
HIGH SCHOOL DIPLOMA, NEWBERRY HIGH SCHOOL, Newberry, SC AUG 2027
BACHELOR OF SCIENCE (B.S.) - INFORMATION TECHNOLOGY, UNIVERSITY OF ARIZONA GLOBAL CAMPUS, Chandler, AZ
SKILLS
Accounts payable/receivable Client consulting and need assessment Compliance and safety standard auditing Customer relations Contract auditing Exceptional interpersonal communication Effective problem solver Expense management
Inventory management and auditing Operations management Routing logistics management Training and development Microsoft Office Suite System Applications Processing (SAP) Analytical skills Sales initiatives
Conflict resolution
COURSES
MAR 2023 - MAY 2023
Real Estate at Real Estate School For Success
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