Customer Service Bi-Lingual

Mayra Johnston

Murphy, Georgia 706-***-****

ad5ek9@r.postjobfree.com

Objective

Professional with years of experience in customer service, training, coaching, finance, payroll, onboarding for new hires and management. Seeking an opportunity to work with an organization where I can expand my leadership ability, utilize my organization skills, solve problems and generate solutions. I am a hands-on leader who is Spanish/Bi-Lingual, motivates, trains, and provides guidance to ensure consistent results beyond expectations.

Professional Experience

7 Summits Law Firm Paralegal/Customer Service/Remote September 26th 2023- Present

Daily contact with customers

Daily reports

Updates in litigations and follow ups

Work side by side with other law firms

Get victims and/or clients information for very sensitive cases Randstad/USA - REMOTE Customer Service/Acct Specialist/Remote March 2021 –September 22nd 2023

Staffing, onboarding, schedule interviews, candidates follow ups

Daily, weekly and monthly reports

Account management, onboarding, hiring and payroll experience

Use VMS (Vendor Management Tools) such as Peoplenet, Field glass and Beeline to bill, and invoice review payroll for contingent employees

Receive telephone calls from temps / managers regarding pay corrections, disciplinary concerns, location codes and the onboarding process

Review and retrieve I9s from temp workers for compliance audits. Submit commission and sick pay to payroll for payouts

Participate in classroom and online training, handle Spanish calls and create emails in Spanish for Bi-Lingual communications to temps

Dicks Sporting Goods Assistant Manager/Key Holder

April 2020 to March 2021 Alpharetta, GA

Managing store and the day to day activities of staff

Training personal

Cash office, bank deposits

Daily and weekly reports

Project management, inventory and more

SAFE, Inc. Community Educator/Latino Program Coordinator/Advocate January 2019 to April 2020 North Carolina

Opened a new rehabilitation center

Managing all the programs and the day to day activities of the Advocate staff

Educating community and advocate to victims on Domestic Violence and Sexual Abuse

Court Advocate for victims

Community Outreach and work with other organizations and businesses.

Organized community events and volunteer assignments Randstad Sourceright Customer Service / Account Specialist May 2017 –January 2019 Alpharetta, GA

Use VMS (Vendor Management Tools) such as Peoplenet, Field glass and Beeline to bill, and invoice review payroll for contingent employees

Receive telephone calls from temps / managers regarding pay corrections, disciplinary concerns, location codes and the onboarding process

Review and retrieve I9s from temp workers for compliance audits. Submit commission and sick pay to payroll for payouts

Participate in classroom and online training, handle Spanish calls and create emails in Spanish for Bi-Lingual communications to temps

Other Experience

Office manager- Administrative

Invoicing, Marketing, Sales

Loan officer in Florida and Georgia

Accounts Payable & Receivables

Hospital Administration

Personal Banking

CHATTAHOOCHE TECHNICAL COLLEGE- JASPER

Business Technology Management Diploma

Excel, Word, Publisher, Power Point certification References are available on request

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