Team Members Customer Experience

Italy Flowers

832-***-**** ad5ejn@r.postjobfree.com

Objective

• To seek a position where I could use my professional experiences and knowledge.

Experience

Shift Manager — Voodoo Doughnuts

March 2021 to Present

• Supervised and trained team members, maintaining high standards of performance and service quality.

• Resolved customer complaints and issues promptly, maintaining a positive customer experience.

• Lead by example, fostering a positive work environment and motivating team members to achieve goals.

•Operated doughnut-making equipment such as fryers, mixers, and glazers proficiently.

•Handcrafted a variety of different doughnuts showcasing my creativity and attention to detail.

•Maintained cleanliness and organization adhering to health and safety guidelines.

Alorica — Remote Call Center Representative

May 2020 to March 2021

•Handled inbound and/or outbound calls from customers, provided assistance, answering inquiries, and resolving issues effectively and efficiently.

•Demonstrated excellent communication skills by maintaining a professional and courteous demeanor during all interactions with customers.

•Utilized company systems and resources to access customer accounts, update information, and document call details accurately.

•Met or exceeded performance targets for call resolution, average handling time, customer satisfaction scores, and other key metrics.

Houseman/Housekeeper — Westin

November 2019 to May 2020

•Cleaned and maintained guest rooms and public areas according to hotel standards and procedures.

•Performed tasks such as making beds, dusting, vacuuming, and sanitizing bathrooms to ensure a clean and comfortable welcoming environment for guests.

•Reported any maintenance issues or damages to the appropriate department.

•Managed inventory of cleaning supplies and replenished as needed to ensure efficient operations.

Cashier — Buffalo Wild Wings

May 2015 to October 2019

•Greeted customers, took orders, and processed transactions efficiently to ensure a smooth dining experience.

•Provided excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

•Collaborated with kitchen and serving staff to coordinate orders and maintain efficient workflow during peak hours.

•Balanced cash register at the end of each shift, reconciling transactions.

•Maintained cleanliness and organization at the cashier station, including restocking supplies and cleaning equipment.

•Contributed to sales goals by promoting menu items and upselling to customers.

Education

Houston Community College

Skills

• Leadership

• Teamwork

• Customer Service

• Time Management

• Computer Skills

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