Customer Service Representative
Resume:
Michelle Bing
Decatur, GA *****
ad5eim@r.postjobfree.com
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
DeKalb County Watershed Management - Decatur, GA
January 2023 to Present
• Finalizing accounts
• Adjusting accounts
• Provisions
• Creating accounts
• Taking payments
• Delaying accounts
Dispatcher/Customer Service/monitor and resolver
Inpax Shipping Solutions - Atlanta, GA
May 2022 to June 2023
• Organize and focus on job in detail attention to detail.
• Multitasking different jobs
• Superior communications
• Taking orders dispatching to drivers
• Intuitive enough to alter drivers with emergency alternatives to ensure deliveries occur on time.
• Review daily work schedules and driver attendance
• Monitor routes for clients and drivers as they begin and finish their day
• Familiar with Datatrac system to communicate with contract drivers as needed
• Familiar with Federal and State regulations hours and services Supervisor
UPS - Atlanta, GA
June 2018 to February 2022
• Manage, plan, organize, and direct all employees assigned.
• Work with Central Dispatch to develop a line haul plan to effectively and efficiently moving freight to destinations within UPS company service standards.
• Applied leadership and analytical skills to execute company and personal goals.
• Demonstrated how to safely lift, lower, and slide packages that typically weigh 25 - 50lbs. And weigh up to 70 lbs.
• Ensure operations are organized and logistically efficient, while consistently incorporating safety and cost-reduction measures.
• Generated repeat business through outstanding customer service skills, effective communication, and creative negotiation skills.
• Payroll
• Manages and implements security and loss prevention procedures
• Prepares and manages safety procedures in accordance with Company, OSHA, and DOT guidelines
• Prepares and implements action plans to ensure the service center achieves planned productivity, load average, cube utilization, and service targets
• Schedules employees in accordance with hours planning, the company’s run bid process, and service requirements
Customer Service Logistics
Logisticare CSR - Atlanta, GA
August 2017 to March 2018
• Serving Members And Families answering Inquiries.
• Fulfilling transportation requests researching And Solving Problems
• Ensuring obligations and dispatching generate status reports for managers. Full-time with remote option
• Data entry and heavy phone volume.
Compliance Specialist
Emory Healthcare - Decatur, GA
October 2012 to March 2017
• Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation,
• protocols and third party requirements regarding billing.
• Identified and resolved patient billing and payment issues.
• Initiated, performed and documented quarterly coding audits for physicians.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Compiled necessary documents for surgical billing packages.
• Precisely evaluated and verified benefits and eligibility.
• Compiled and tracked outstanding balances owed to medical facilities.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Conducts investigations into compliance matters and potential policy violations.
• Assists in the implementation of compliance initiatives, including providing assistance in the development of policies, standard operating procedures, training manuals, and content for in-person and on-line educational materials.
• Participates in the delivery of compliance training and education. Education
Certificate in Medical Billing & Coding
Americare of Nursing - Altamonte Springs, FL
June 2000 to December 2001
Skills
• Medical Billing (7 years)
• Medical Coding (7 years)
• ICD-10
• CPT Coding
• ICD-9 (7 years)
• Medical Terminology (7 years)
• Insurance Verification (7 years)
• ICD Coding (7 years)
• Loss Prevention
• EMR Systems (7 years)
• Analysis Skills
• Medical Scheduling
• Medical Records (7 years)
• Anatomy Knowledge
• Auditing
• Data Entry (10+ years)
• HIPAA (10+ years)
• Clerical Experience (10+ years)
• Epic
• Assembly
• Typing (10+ years)
• Logistics (7 years)
• Dispatching (2 years)
• Microsoft Outlook (10+ years)
• Communication skills
• Computer literacy (10+ years)
• Microsoft Word (10+ years)
• Phone Etiquette
Certifications and Licenses
Medical Billing and Coding
Present
Medical Billing and Coding
February 2000 to December 2001
Properly coding services, procedures, diagnoses, and treatments. Preparing and sending invoices or claims for payment.
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