Customer Service High School

GAYNELL WILSON

** *********** *****, *********, ********, 21237, US 443-***-**** **************@*****.*** Locomotive Engineer with 20 years of experience interpreting train orders, monitoring gauges and meters, and diagnosing minor breakdowns. Self-motivated and open to working a variety of shifts. Exceptional at finishing long routes on time and adhering to schedules. Passenger locomotives

Flexible schedule

CPR certified

Results-driven

First aid certified

Fluent in [spanish]

Employee development and management

Safe driver

Passenger trains

Customer service

Department of Transportation

Regulations

Emergency Response

Inventory tracking

Multi-Task Management

Business Development

2023

Bachelor of Science Economics Howard University Washington, DC 2013

Associate of Arts Business Community College of Baltimore County Essex Baltimore, MD

2001

High School Paul Laurence Dunbar High School Baltimore, MD 10/03 to Present

Locomotive Engineer Amtrak Union Station Washington D.C Washington, DC Operate trains on The Northeast Corridor (Washington, DC to New York, NY) Moved controls such as throttles and air brakes to drive electric, diesel-electric, steam, or gas-turbine-electric locomotives.

Checked the locomotive's speed and air pressure at various points along the route. Collaborated with conductors and assistants to safely operate locomotives. Had an excellent attendance record and was always on time for work. 7/10 to 7/12

Road foreman AMTRAK UNION STATION Washington D.C., DC Did some troubleshooting.

Orders, daily activities, weekly schedules, and team performance were all documented.

Was able to complete tasks with little supervision. Was in charge of weekly maintenance inspections.

Professional Summary

Skills

Education

Work History

10/05 to 10/06

Senior Analyst AMTRAK UNION STATION Los Angeles, CA Hold meetings with managers to discuss measurement points. Produce reports on a weekly and biweekly basis.

10/01 to 5/06

Automated Logistical Specialist (92A) United States Army Anapolis, MD Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Will be made available upon request!

ServSafe

First Aid/CPR Certified

Supervised team of over 50 staff members.

Toastmasters

References

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