A Team Data Entry
Resume:
Betty Black
I would like to express my interest for a position with your organization. An organization that is driven to excellence that promotes professional development.
The skills offered, as you will notice in my resume are enhanced with training and knowledge. I am a patient person, a fast learner and have the stamina to work under pressure. I also possess effective communicational skills that leads the way to being an active team player. As a team player, I enjoyed whatever duties delegated to perform with enthusiasm and efficiency.
I would appreciate your giving me the opportunity to discuss my qualifications in person. It would be a pleasure to come for an interview at your convenience. You may contact me at the number mentioned above.
My salary requirement is negotiable.
I am thanking you in advance for the consideration you may extend to me.
Cordially,
Betty Black
Betty Black
Objective: To secure a challenging position within your organization, a company that is driven with excellence that can offer me the opportunity to grow in my professional career.
Experience:
Conduent Transportation
System and Services (E Z Pass NY walk in) Experiences:
06/20 – Present
Research customer/violator accounts for the agency’s pursuit of EZ-Pass violators, which includes:
Researching accounts through the use of Vector/CBOS, screen prints, Crystal reports, customer documentation, and the review of images.
Ensure the proper application of recovered funds to customer/violator accounts by closely working with Lockbox, Violations and Correspondence departments, Assist with escalated customer disputes and phone calls related to agency DMV Suspension and civil litigation. Compile information for collections disputes via Vector, Crystal Reports and the agency host system.
Serve as the CSC interface between the agencies, the agency’s contracted collections agency and customers/violators, which includes:
Regular interaction between agency and the agency’s contracted collections agency staff.
Ongoing communication, via telephone calls and written correspondence, with customers/violators.
Assist with agency determinations based on account issues escalated from the CSC.
Create, design and implement process improvement techniques to enhance existing protocols
06/01 – 06/2020
Position: Supervisor
Supervise a team of 20 csr's, as well as reconcile their daily closeouts. To open and close service center. Prepare and submit daily volume reports for the appropriate management groups. Troubleshoot potential customer issues and recommend a solution. Effectively manage and enhance customer relationship to maximize new business opportunities and to strengthen customer service.
08/99 -06/01 – Temporary Assignments
Various Administrative Assistant * Chase Manhattan Bank * Bank of Israel
MTA Bridges and Tunnels (Toll Collector) 2015 to 2016
Queens, NY
Toll Collector - Provide services in collecting correct tolls and giving correct change while interact with customers, providing assistance such as travel directions and traffic information. Working schedule includes rotating tours including Saturday, Sunday and holiday assignments, as well as mandatory overtime.
Chase Manhattan Bank
Bank of Israel
Temporary Assignments
Administrative Assistance 08/1999 to 06/2001
Monitored high volume phones, Data Entry, filing. Arrange appointments and schedules.
Merrill Lynch New York, NY
Business Support Specialist 05/1981 to 12/1998
·Production support of all internal Operations Systems & Telecommunications Department, employee communication vehicles, including production of presentations, newsletters, manuals, brochures and organizational charts.
·Assist in administrative functions in creation of data entry manuals and documents, Excel charts/spreadsheets and management reports. Developing system for maintaining Merrill Lynch administrative files, assisting the staff in communicating and transferring information between other central office, facilities/networks and external entities.
·Scheduling and coordinating meetings, including preparation of meeting materials, and traveling arrangements. Assist other administrative and support staff in Merrill Lynch as needed and other duties as assigned.
Education: Technical Institution, (Honor Role) Brooklyn, New York
2/80 – 2/81 Major: Word Processing
2/99 – 6/01 Queens College, Queens, New York
Major: Web Master
Extensive Computer Skills: IBM PC, Microsoft Work, Microsoft Publish, (brochures, invitations, flyers, newsletters, etc.), Aldus Persuasion, Microsoft Excel, WordPerfect, Aldus PageMaker, Harvard Graphic, Orgplus, Microsoft Power Point, Cored Draw, Freelance Graphic, Netscape, Compaq Deskpro, Pentium, Hewlett Packard LaserJet Plus, Tektronix 200e Color Printer
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