General Manager Human Resources
Resume:
Ann Sutton
Florence, SC ****1
Email: ************@*****.***
Experience Summary: Luxury Hotels/Resorts, Boutique Hotels, Franchise Hotels, General Management, Operations Management, F&B/Retail Cost Controls,
Purchasing, Budgeting/Forecasting, Revenue Management, Food &
Beverage Operations/Catering, Menu Analysis/Development,
Renovations, Staff Training/Development, Financial Profit/Loss
Management, Guest Relations/Satisfaction, Quality Assurance
Professional Experience
2023 - 2024 General Manager Courtyard Wilmington Downtown Wilmington, NC
2022 - 2022 General Manager Home2 Suites Greenville, SC
2021 - 2021 Operations Manager Art of Living Retreat Center Boone, NC
• Responsible for all Food & Beverage operations throughout campus
• Manage Rooms department to include Guest Services
• Assist in the development of all Policies and Procedures
• Responsible for writing/implementing Banquet/Catering/Venue contract
2020 - 2021 General Manager Hyatt Place Charlotte, NC
• New Opening Hotel. Assisted in opening process
2018 - 2019 General Manager Hyatt Place Asheville, NC
• Directly involved in all aspects of operations
• Directly involved in all aspects of Revenue Management
• Developed marketing plans and operational budgets
• Directly involved in sales / catering / catering events
• Responsible for all capital
• Responsible for all aspects of Human Resource
2014 – 2018 Area Manager Holiday Inn/Home2 Suites Charlotte Airport Charlotte, NC
• Manage operations of 307 room campus to include Full Service Restaurant & Bar
• Directly involved with 8 million dollar renovation
• Directly involved in all aspects of Revenue Management
• Developed marketing plans and operational budgets
• Directly involved in sales / catering / catering events
• Responsible for all capital
• Responsible for all aspects of Human Resources
• Performed all Administrative Functions as needed to include Payroll & Accounting
2012 – 2013 Corporate Property Controller Alliance Hospitality Raleigh, NC
• Responsible for all end of month financial reporting
• Responsible for Accounts Payable, Cash Management and balance sheet reconciliation
• Responsible for monthly filing of Sales, Use, F&B and Hotel Occupancy taxes
2012 – 2012 General Manager Courtyard by Marriott Richmond, VA
• Manage operations of 150 room property to include Full Service Restaurant & Bar
• Directly involved in all aspects of Revenue Management
• Developed marketing plans and operational budgets
• Directly involved in sales / catering / catering events
• Responsible for all capital expenditures
• Responsible for all aspects of Human Resources
• Performed all Administrative Functions as needed to include Payroll & Accounting
2011 – 2012 Marketing Manager Southland Realtors Garner, NC
• Responsible for assisting top performing realtors in all day to day marketing activities
2009 – 2010 General Manager Hotel Indigo Durham, NC
• Manage operations of 125 room property to include Full Service Restaurant & Bar
• Directly involved in all aspects of Revenue Management
• Developed marketing plans and operational budgets
• Directly involved in sales / catering / catering events
• Responsible for all capital expenditures
• Responsible for all aspects of Human Resources
• Performed all Administrative Functions as needed to include Payroll & Accounting
2006 – 2009 General Manager Holiday Inn & Suites Cary, NC
• Manage operations of 120 room property to include 45 suites to include Full Service Restaurant & Bar
• Directly involved in all aspects of Revenue Management
• Directly involved with hotel renovations
• Developed marketing plans and operational budgets
• Directly involved in sales / catering / catering events
• Responsible for all capital expenditures
• Responsible for all aspects of Human Resources
• Performed all Administrative Functions as needed to include Payroll & Accounting
2002 – 2006 General Manage The Edgewater Beach Hotel & Club Naples, FL
• Managed operations of a 125 all-suite, four-diamond luxury resort to include 120 seat Upscale Restaurant and Bar, Market Café, Poolside & Beach Café and Bar
• Developed marketing plans and operational budgets
• Directly involved with multi-million dollar renovation
• Directly involved in sales / catering / catering events
• Responsible for all capital expenditures
• Managed multi-million dollar hotel renovation
• Developed new restaurant concept, menu design, pricing, and marketing
• Implemented housekeeping incentive plan, weekly departmental Freeman training
• Managed Club Dining membership base of 800 members
Assistant General Manager, Edgewater Beach Hotel & Club
• Implemented purchasing cost controls throughout the hotel
• Managed day to day operations of all hotel departments
• Assisted in the development of marketing plans and operational budgets
• Assisted in the development of the Lobby Market concept
• Assisted in the management of Club Dining membership base of 800 members
Assistant Controller, Edgewater Beach Hotel & Club & Registry Resort & Club
• Managed all financial facets of the accounting department for the Edgewater Beach Hotel
• Implemented cost control programs for the retail division at The Registry Resort & Club
• Prepared month-end financial statements
• Implemented policies & procedures for asset control
• Assisted with budgeting process
• Responsible for the reconciliation of balance sheet accounts to include cash assets, liabilities, and credit cards.
1995 – 2001 Saddlebrook Resort Wesley Chapel, FL Director of Internal Controls / Operations Analyst
• Implemented staffing guidelines throughout the resort
• Monitored payroll costs to maximize efficiency
• Directly involved in operations for Arnold Palmer Golf Academy
• Directly involved in Golf Cart Concessions
• Forecasted all operational expenses for Rooms and F&B divisions
• Conducted departmental audits in all departments
• Responsible for monitoring and controlling COGS again potential/budget
Food & Beverage Cost Controller
• Restructured purchasing, receiving, issuing, requisitioning, storage policies and procedures to optimize profitability
• Responsible for inventory control
• Forecasted food and beverage expenses
• Responsible for costing out F&B menus for all outlets
• Successfully converted from a paper requisitioning, purchasing and receiving system to the computerized Adaco Inventory system
• Trained department managers and F&B employees on the Adaco Inventory System for optimal management of inventory
1991 – 1994 Cost Controls Concept Atlanta, GA Independent Consultant
• Developed and sold a food & beverage cost controls software program to maximize cost controls and profit in food and beverage establishments
1987 – 1991 Stouffer Waverly Hotel Atlanta, GA Staff Accountant
• Involved in all aspects within the Accounting department
• Assisted with the implementation of the Kronos Payroll System for payroll controls
Food & Beverage Cost Controller
• Directly responsible for monitoring and controlling food and beverage inventories and costs
• Forecasted food and beverage outlet expenses and revenues
• Responsible for cash handling within the F&B department
Accounts Receivable
Front Desk Agent
1986 – 1987 Wyndham Garden Hotel Atlanta, GA Reservations & Front Desk Agent
1986 Omni Hotel Charleston, SC Food & Beverage
Education:
Graduate of the University of South Carolina in Columbia, SC. Bachelor of Science degree in Hotel, Restaurant & Tourism. Completed college internship at the Marriott in Hilton Head Island, South Carolina.
Certified Freeman Trainer
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