Front Desk Customer Service
Resume:
Damion D. Brown
East Orange Apt# 8
NJ, 07017
Mobile Phone: 914-***-****
E-mail: ad5eg5@r.postjobfree.com
Career Objectives
Experienced Guest Relations Director /Front Desk Manager with a demonstrated history of working in the cruise and hospitality industry for 20years, helping teams reach their full potential. Experience in customer service and Guest satisfaction.
Skill Set & KPI`s
Leadership, Business Strategy & Product Management
Customer Service ( Forbes Standards) Excellence,
Coaching&Mentorning
Education 2022 Certificate from British Butler Institute
2020 - Ecornell University Courses
Coaching, Culture and time, Leadership, ship-board team development
2015 – ALPS Management Training Level 1 2 3
1992 —1996 Titchfield High School, High School Diploma
Port Antonio, Jamaica
1988—1992 Broundbrook Primary School,
Port Antonio, Jamaica
Positions Held/ Experience
Celebrity Cruises
November 2 2021- January 25 2024
Front Desk Manager Guest Service Director Celebrity Cruises
Responsible for assisting the Guest Services Manager and playing a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement. Takes ownership and accountability to proactively address guest feedback and provide effective guest resolution. Through maintaining a detailed knowledge of all guest ratings and comments establishes a culture for owning issues and resolving to the full.
Managing: Budgets, Financial and ATRI, KPI reports and other health regulations and other protocols.
Ensuring efficiency and best practices for all guest facing teams interaction providing continuous quality improvement meeting FORBES standards
HouseKeeping Manager Celebrity Cruises
July 20,2020– November 2 2021
The Housekeeping Manager works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the Housekeeping Department. This includes ensuring that all Staterooms, Public and crew areas, Laundry and linen room, Pool areas and open decks are operating in accordance with Company Operating Standards. Ensures all Housekeeping operations and procedures are executed consistently (Stateroom Inspection, Public and Crew areas appearance and cleanliness, Linen and Equipment Management, Ship sanitation in Housekeeping related areas). Has a full understanding of Ship sanitation procedures, OPP (OUTBREAK PREVENTION PLAN) and USPH (United States Public Health) and Ship san guidelines and regulations, daily follow up on all related sanitation and cleaning logs.
Assistant Front Desk Manager Guest Relations Celebrity Cruises
February 17,2012 – July 20,2020
Assistant Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Assistant Front Desk Manager assists the Front Desk Manager in being the ship's driving advocate for delivering outstanding Customer Service
NEM Insurance Company Limited
April 2001- November 2002
Assisting Manager and Claims Broker
United General Insurance Company Limited; now Advantage General Insurance Company Ltd.
Port Antonio Sub-Branch, Portland
September 1997 – April 2001
Assisting Manager and Claims Broker
Collage Of Agriculture & science ( CASE)
Port Antonio, Portland
February 1997 – July 1997
Filling clerk and Data entry clerk
Software
Ms office, Adobe Premier, In design ASR,AS400, Medalia, Fidelio, Lotus Notes, Microsoft Teams, Hybris
Extra Curricular Activities:
Student Council Representative – Titchfield High School
Peer Counsellor – Titchfield High School
Vice President – CASE Drama Club
Judge – Reading Competition, Port Antonio Primary School
References
Simona Stumberger – Guest Relations Manager
Alana Abrahams- Guest Relations Manager
Contact this candidate