Customer Service Administrative Support

JILL BAILEY

ad5eeq@r.postjobfree.com EDUCATION

**** ***** *****, ****** ** 53716 Northern Illinois University

608-***-**** Dekalb, IL

www.linkedin.com/in/jill-bailey-peacecorps2edgewood Bachelor of Arts: Vocal Music/General Liberal Arts

SKILLS

• Verbal Communication • Relationship Building

• Administrative Support • Complex Problem-Solving

• Customer Communication • Flexible and Adaptable

PROFESSIONAL SUMMARY

Dedicated Main Front Desk "Face of Edgewood High School of the Sacred Heart". Maintains professional appearance and demeanor and expertly engages both internal and external clients while upholding Mission. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable Reception and Coordination Specialist offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

WORK HISTORY

Edgewood High School of The Sacred Heart - Main Office Assistant

Madison, WI • 10/2020 - Current

• Bolstered staff morale by fostering positive work environment through open communication channels and regular team-building activities.

• Served as reliable point of contact for clients, providing prompt assistance with inquiries while always upholding professional demeanor.

• Self-motivated, with strong sense of personal responsibility.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Provided exceptional administrative support to management team, handling sensitive information with discretion and maintaining strict confidentiality policies.

• Enhanced customer satisfaction by addressing concerns with empathy and professionalism, resolving issues in timely manner to maintain positive client relationships.

YMCA, Monona Grove School District, Healthgrades, League of Wisconsin Municipalities - Stay at Home Parent With Part Time Gigs

From Massachusetts To Madison, Wisconsin • 01/2007 - 09/2020

• Delivered services to customer locations within specific timeframes.

• Identified issues, analyzed information and provided solutions to problems.

• Cultivated interpersonal skills by building positive relationships with others.

• Adaptable and proficient in learning new concepts quickly and efficiently.

• Organized and detail-oriented with strong work ethic.

• Demonstrated strong organizational and time management skills while managing multiple projects.

Helly Hansen - Assistant Manager

Natick, MA • 01/2006 - 12/2007

• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Enforced company policies consistently while handling disciplinary actions when necessary, with fairness and respect.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Developed strong working relationships with staff, fostering positive work environment.

Sturbridge Host Hotel and Conference Center - Wedding Coordinator

Sturbridge, MA • 01/2005 - 01/2006

• Worked closely with clients to develop personalized wedding plans that fit within budget.

• Implemented contingency plans to address last-minute changes or unforeseen events.

• Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.

• Implemented feedback from post-event surveys to continuously improve services offered by company for future clientele engagements.

• Leveraged strong industry relationships to secure unique and exclusive event locations for clients seeking one-of-a-kind wedding experiences.

• Negotiated vendor contracts effectively to secure favorable terms that maximized value without sacrificing quality.

• Organized logistics and prioritized tasks for small to large-scale weddings.

• Drafted wedding contracts and other documentation for review with clients and to obtain signatures.

Charles River Laboratories - Client Services Coordinator

Worcester, MA • 01/2004 - 01/2005

• Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.

• Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.

• Collaborated with other departments to develop ways to increase customer satisfaction.

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.

• Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.

Cracker Jax - Assistant Manager

DeKalb, IL • 01/2001 - 01/2004

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

LaSalle Concierge Services - Corporate Concierge

Chicago, IL • 01/1999 - 01/2001

• Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.

• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.

• Provided accurate information regarding local attractions, restaurants and activities.

• Expedited deliveries of important documents or packages through careful coordination with couriers or company messenger services.

• Developed relationships with local businesses to secure discounts and special offers for guests.

• Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.

Nick's Fishmarket - Reservations Manager

Chicago, IL • 01/1991 - 01/1999

• Participated in industry events or networking opportunities to build relationships with restaurant partners or industry professionals for referral business generation purposes.

• Answered incoming phone calls and developed friendly rapport with diners while answering questions, making recommendations, and leading conversations to bookings for local post dinner activities including ticket procural.

• Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.

United States Peace Corps - Agricultural Extensionist

The Gambia, West Africa • 01/1991 - 01/1995

• Managed inventory of farm supplies including seeds, fertilizers, pesticides, feed, and tools to ensure adequate stock levels throughout year.

• Maintained open communication channels with farm management, reporting progress updates and discussing potential issues or areas for improvement regularly

• Increased crop yield by implementing efficient irrigation systems and proper fertilization techniques.

• Contributed to development of safe working environment by adhering to safety protocols and regularly inspecting equipment for potential hazards.

• Cultivated interpersonal skills by building positive relationships with others.

• Resolved problems, improved operations and provided exceptional service.

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