IT Program / Project Management / Disaster Recovery / Strong Leader

EXPERIENCED Professional & Driven Leader Multi-Role IT Manager / High Achiever seeks leadership opportunity.

Business minded professional with proven ability and success to build and lead technology-engineering teams, program & project,

managing Data Networking & Management, Media Services, Information Security & Mergers, and Acquisition initiatives. This includes developing and managing budgets ranging from tens of thousands to multimillion-dollar initiatives. I have managed complex problems,

design project plans, solutions and implement migration programs with strong experience in vendor management and production support.

Client-driven with relationship building skills cultivating the values and principles of performance leadership, exceeding business, and

customer expectations in diverse industries.

Professional Profile

Strongest qualities - Business Alignment, Focused Professional Presentation, Strong Leadership Skills, Positive Winning Attitude,

Self- Motivated, Takes Ownership with Solid Experience in IT Project Management & Team Leadership.

Successfully managed IT projects including integration design, procurement, and migrations for domestic and international (50)

office locations which included developing and managing budgets ranging from tens of thousands to multi-million dollars.

Project Manager for network engineers, SMEs, and project teams supporting the rollout and management of diverse WAN, LAN,

VOIP, Wireless builds, moves, adds & changes achieving and maintaining goals at a 100% success rate. (Staffing of 12 to 65)

Overseeing technology upgrades, migrations, and refresh throughout the global networking environment. (Legacy Voice, Data,

Security, and multimedia systems supporting mergers and acquisitions) totaling costs from 5K to .5 million procurement budgets.

Successfully lead the design of network upgrade to mission critical SONET infrastructure with business continuity requirements,

increasing network bandwidth 200%, performance, resiliency and availability while returning significant cost savings annually.

Lead and manage product and technology services research and evaluation, selection, design, costing, proposals to senior manage-

ment across voice and data networking (Copper, Fiber Optics, Microwave, Satellite, InfraRed, DWDM) platforms and mediums.

PMO best practices, MS Office, CLARITY, SERVICE NOW, Jira, Remedy ticketing tools and liaison between PMO, vendor

management, SME’s, engineers to assure effective communication of requirements, project plans, schedules, and business goals.

Customer facing point of contact for all network services involving legacy voice, VOIP/IPT, Data Center, Security and Media services.

including vendor management for information security, encryption and networking solutions, products, and services.

Experienced managing networking and cloud infrastructure, architects, engineers, operations, and production support teams.

State of Alabama Office Information Technology (OIT) Manager Telecommunications Operations JUNE 2023 – APRIL 2024 Primary responsibilities is middle-level management of the state agencies telecommunications operations. Works under the general direction of senior-level management. Manages and mentor’s supervisors, project leaders, and/or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert. Has the ability to communicate complex IT issues to peers, Directors, Executive Directors, and the Secretary of Client Services. Manager, Telecommunications Operations Team Leader. Coordinates team(s) responsible for infrastructure/network/telecommunications operations and support in multi-platform environments. Leads contract activities, including contract development, negotiation, and transition. Monitor vendor contracts to ensure terms and conditions are met. Create, negotiate, and incorporate contract amendments, if required, to accommodate scope changes or changes in organizational requirements. Coordinates contract activities, including technical requirements, specifications, obligation adherence, and corrective action plans. Monitors vendors to meet or exceed established criteria. Negotiates, drafts, and incorporates contract amendments to accommodate scope changes or changes in organizational requirements. Reviews agreement budget variances and takes corrective action as needed. Manages the contractual relationship with telecommunications service providers. Serves as the technical and operations point of contract as a liaison between the IT service provider and the customers. Coordinates contract activities, including contract development, negotiation, and transition. MS suite includes MS Project, Waterfall, Agile, ServiceNow.

Tanisha Systems / Birla soft / STRYKER (Contractor) Sr. Project Manager February 2022 – November 2022 Mergers & acquisitions currently managing International workstreams to include managing software development projects to leverage greater functionalities global Tax Transfer Pricing Database and Global Invoicing applications. In addition, the migration of high value servers from acquired company to parent company secure DMZ / domain. Have completed and maintained all educational and industry training as required by the onboarding process. Experience with ServiceNow, ITPM and MS Office suite of products including TEAMS.

GDH Consulting / CISCO / Bank of America Sr. Project Manager Data Center & DMZ August 2021 – February 2022 Managing, tracking, supporting, and reporting on Data Center and DMZ moves, adds, changes, as well as technology refresh IT projects. Well versed utilizing, Confluence, JIRA, KANBAN AGILE Board, NEXUS, ORACLE, ITSM Remedy ticketing & tools and processes. Familiar with MS Office suite of tools including MS Excel, MS Project, Waterfall, Webex, TEAMS and ServiceNow.

Provision Group / Quorum Health Corporation – Program Manager Networks December 2020 – June 2021

Mergers & acquisitions managing multiple partners for the corporation responsible for the migration of network infrastructure i.e. equipment and applications to newly built network infrastructure across 23 facilities & 3 Data Center locations. Planning, leading, and delivering complex and advanced projects on time, within budget, and with high-quality solutions. Lead and manage multiple projects simultaneously through the entire project life cycle including Disaster Recovery Solutions. Work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. Serve as the technical point of contact to the customer and internal stakeholders on the progress of all the project related activities. Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value.

Provide regular communication to management about the progress, risk, and changes to the scope and schedule. Schedule, coordinate, and manage testing and deployment phases utilizing ServiceNow and SolarWinds ticketing systems. Define project roles, ensure resources availability and allocation, and delegate tasks and responsibilities appropriately Implement an effective system of project governance and create and maintain comprehensive project documentation. Work closely with multi-disciplined teams of product owners, architects, engineers, implementation, operations, and quality assurance to drive estimates, delivery plans, and

retrospectives. Lead complicated issues of architecture and design, discuss with the team, devise an optimal solution, and execute through required steps necessary to successfully deliver. Conduct post-project review to discuss and document successes and lessons learned. MS Office suite of tools including MS Excel, MS Project, and TEAMS.

Miscellaneous roles and continuing education while searching for an appropriate IT position. April 2019 – December 2020

Willis Towers Watson (Altos Syntel) Sr. Project Manager / Business Analyst November 2018 – April 2019

Full time permanent position managing Service Now project and BAU requests. Sr. Project Mgr. / Business Analyst supporting the

Center of Excellent ServiceNow team for our Willis Towers Watson client. Managing as many as 19 requests for enhancements or

changes to the internal client request processes for diverse changes involving SLA, internal process enhancements, governance and

approval processes as an example. Responsible for meeting with Sponsor, point of contact or the requesting business end user to review,

and document the business and technical requirements, submit approvals, work with architecture, development, and quality assurance associates to implement, test & deploy BAU and Disaster Recovery Solutioning requirements as defined. This includes driving, tracking,

vetting and mediating risks, attending daily scrum meetings, and providing status to the business as well as the management team on a

regular basis. Complied with Corporate and Department policies and procedures and has excellent communication skills utilizing MS

Office suite (MS Project) and ServiceNow ticketing.

APEX Systems Inc., Senior Project Manager (Contractor) Change Health Care May 2018 – July 2018

Assigned and took over 2 different projects already in transition and behind schedule. Returned both projects to green status after

realigning the team tasks, milestones and timeline and completing the infrastructure builds working with the internal team engineers

from Windows, Network, Storage, DBA, NAS, Info Security & legal. Both projects involved working with an outside vendor to 1. Drive Development, Quality Assurance, Production & Business Continuity / Disaster Recovery infrastructure builds to support a resilient

cloud based Automated Document Factory (ADF) solution over multiple locations and thus replacing the existing legacy print operations.

2.Manage project plans and work with the internal engineers and third-party vendor to build the necessary production, Business

Continuity / Disaster Recovery infrastructure to support the installation and migration to a cloud base VMware Workspace One Air

Watch product scheduled to replace the existing Blackberry mobility service.

Performed the following project management practices; Formulate, organize, and monitor projects timeline.

Decide suitable strategies and objectives to overcome issues or risks providing incident and problem management.

Coordinate cross-project activities with multiple internal or external teams.

Lead and evaluate technical delivery teams progress and challenges to escalation or solutions.

Develop and control deadlines, budget, and activities.

Apply SERVICENOW change tickets, Vetting risk, and resource management issues, as necessary.

Assume responsibility for the project’s team and 3rd party vendors.

Resolve projects with higher scope issues.

Prepared Project Charter, Project Plan, Status reports for project / program leadership team.

ETTAIN Group Project Manager III (Contractor) Community Health Systems October 2017 – December 2017

Lead the implementation of our client's cloud-based Physicians Query System (PQS) project. Deployed 5 sites earlier this year and

are rolling out to 50 more facilities. Coordinated with the vendor and the facility to build the interface. Planning 10 facilities every 2 weeks

to have this all implemented by mid-December. Created the plan and rollout schedule for the remaining sites. Developed the Project

Plan., provided weekly updates and all other PM reporting responsibilities. Is familiar with rollouts of a single product to multi facilities, Understands system interfaces and data flow. Led weekly status conference calls. Project Manager works independently in managing

multiple projects as they relate to Clinical Information Systems, Project Management and Database Management. Experienced with

multi-facility design, planning, management, and execution of complex projects. Was responsible for technical components of projects

involving department or cross-functional teams focused on the delivery of expert level customer support. In addition, maintained

full knowledge of all phases of Project systems analysis, deployment and support as well as be comfortable acting as Project leader to

ensure the project is completed on time. Complied with Corporate and Department policies and procedures and has excellent communication skills utilizing ITIL methodologies, MS Office suite and ServiceNow change tickets.

Mitchell Martin North Well Health Systems Sr. Project Manager-IS Facilities August 2016 to January 2017

Plans, manages, and coordinates project activities to ensure goals and objectives of multiple small, medium, or large IS Facility projects are accomplished within prescribed budget parameters. Establish timelines to meet project deadlines. Maintains cost containment of projects. Mentors staff in project management methodology and competencies. Responsibilities also include:

Collaborates with Corporate Physical Assets, Hospital Engineering, to plan and execute IS Facilities projects.

Reviews networking requirements: availability of network circuits/ports and submits requirements for ordering and provisioning.

Manages delivery teams to meet deadlines escalates issues for appropriate and timely resolution adhering to PMO governance.

Collaborates with Facility Construction and Engineering or IT PMO project managers to plan and execute modifications and/or new implementation of IT infrastructures to support procurement of healthcare IT desktop & laptop systems and applications deployments.

Manages IT system relocations; Networking and Data/Voice system installations; LAN room and telecommunications closet and Main distribution frames expansions and enhancements.

Coordinates project activities with organizations or agencies outside the Health System, such as vendors, Electrical contractors,

LP, or Verizon carriers etc. as necessary.

Tracks actual performance against planned performance, analyzes variances and resolves issues to ensure requirements were met.

Reviews project plans to determine timeframe, funding limitations, procedures, staffing and allotment of resources to the project.

Provides risk management enabling proactive decisions and actions to mitigate project scope, schedule, and budget overages.

Facilitates communication regarding project progress across key stakeholders and ensures timely attainment of project milestones.

Prepare and presents regular project reports for management, clients, or others.

AT&T Client Services (Thomson Reuters acct.) Senior Project Manager to October 2012

In the Client Services division working directly with Thomson Reuters account to understand technology business requirements.

Using CLARITY ticketing to manage the project resource requirements, tracking timeline, project budget acquire approvals.

Works with network engineering to define solution design equipment specifications for project procurement.

Drives all PMP / PMO best practices, project tracking and reporting towards a successful completion including vendor management.

Project Manager for the following active customer projects including product and service vendor and problem management.

Cisco routers and switches end of life & end of support refresh and global standardization.

Cisco IP (VOIP) telephony phone systems and wireless network rollouts.

Blue Coat WAN Optimization (WANOP) new technology rollouts and standardization globally.

50+ European & Latin American remote office WAN & LAN technology upgrades or refreshes integrating Cisco VOIP/IPT, Wireless

& Power over Ethernet Router & Switches. Managing budgets ranging from 50K to .5 million per site.

Global standardization & implementation of best practices policies across company technology infrastructure.

ACXIOM Corp. (Thomson Reuters acct.) Network Engineering Team Lead / Sr. Project Manager June 2008

Works in the Project Management Office (PMO) directly with the customer to understand technology business requirements.

Defines the project scope, resource requirements, creating and managing budgets ranging from 50K to .5 million per site.

CLARITY to create change tickets, track timeline, resource time mgmt., project budget of each project and customer approvals.

IT projects supporting Data Center / Network infrastructure & Business Continuity / Disaster Recovery planning and testing.

Data Center relocation responsible for network infrastructure, server discovery, implementation, testing, and decommissioning.

Blue Coat fire wall refresh and standardize globally.

Cisco routers and switch end of life & end of support refresh and standardization corporate wide

22 remote office technology upgrades integrating Cisco VOIP/IPT, Wireless & power over Ethernet Router & Switches.

Global standardization & implementation of QOS policies across WAN & LAN Cisco routers & switches.

Cisco WAAS technology proof of concept testing for enterprise remote offices.

Review and cleanup of fire wall policies worldwide.

Avaya IPT telephone system integration.

H&R BLOCK Inc. Division Technology Manager / Sr. Project Manager August 2006 to February 2008

Managed and lead the activities of the Technology Support groups across 364 regional offices.

Responsible for supporting field operations, which included incident and problem management, implementing, maintaining, and

supporting the technology (including servers, Desktop workstations, Voice systems, routers & switches)

Managed the technical operations of regional offices as well as Financial Centers.

Establish service levels and key performance indicators to ensure optimal availability of field system technology to Tax Operations.

Assist the efforts of the group providing all network-related application testing for software in use in tax offices.

Coordinated technical training support to the Field Technology Managers and Field Systems Technicians.

Managed the performance and deliverables of 47 staff members across 364 regional offices.

STATE OF TENNESSEE Dept. of Corrections Information Resource Support Specialist May 2004 to August 2006

Computer, network, video, and applications support several hundred users across 5 middle Tennessee locations.

Performed Desktop imaging, installations, M/A/C’s, and troubleshooting.

Worked with Windows NT, 2K, 98, XP Professional and Novell 6.5, Groupwise, TN3270 and anti-virus software.

Performed imaging hardware and software upgrades, troubleshooting and virus detection.

Provided systems support including desktop computer systems, video surveillance, motion detection and lockdown systems.

Administration of security policies, Inventory and work order databases, time and project management working with vendors, and

end users in all aspects to resolve outages and new application training.

SEDELCO/TPS Director Project Management & Disaster Recovery Engineering June 2002 to December 2002

Director of project management working with account team engaging potentially new customers.

Worked directly with teams to develop technology solutions and proposals offering Information Systems and Telecomm Procurement

Services supporting Data Center Builds, Moves, Business Continuity / Disaster Recovery, VOIP ROI, Wireless Services, Equipment

provisioning, testing, and network roll out proposals. Managing engineering designs development, costing, resource provisioning.

Conducted interviews of potential new hires, attended customer/client meetings, gathered and documented detail requirements and

Facilitate engineering meetings with clients.

Developed project plans, costs, implementation plan/schedule, test plans & drawings as needed for presentation to clients.

Giant loop Network, Inc. Sr. Project Manager / Engineering June 2000 to June 2002

Defined requirements, research, evaluation of DWDM & SONET technology solutions for clients in the Financial & Health industry

leading to roll out of Optical network infrastructure supporting GigE, OCn, ESCON, FICON, T3, T1 connectivity.

Lead engineering of customer requirements for network designs and deployment of Networking Solutions for corporate data center

and networking systems with budgets ranging from 1.5 million.

Performed Assessment, Design, budgeting, Testing, Implementation, and Management of Network Services.

Directly supported network moves, adds, changes, testing and troubleshooting

Developed customer Master Service, Service Level Agreement, and Purchase Agreements.

Experience with NORTEL, CISCO, IBM and ADVA DWDM, WAN/MAN/LAN/SAN/NAS, Disaster Recovery / Business Continuity, and

Information security solutions & Planning.

Salomon Smith Barney Assistant Vice President Network Services September 1999 - June 2000

Managed engineering on aspects of evaluation, costing, proposal, and deployment of NORTEL DWDM technology for corporate data

center and business continuity / disaster recovery requirements. Including 2nd level tech support on incidents and or problems.

Performed technology evaluation and Internet Service provider’s evaluation and selection.

Business Continuity engineering migration of legacy applications utilizing Synchronous Optical Network (SONET), ISDN, Microwave,

T3/T1 technology. Supported for legacy network applications moves, adds, changes and testing supporting mergers and acquisition.

Managed duties of project team's members and vendors as required for service and support on a day-to-day basis.

Developed and negotiated all contracts with the service and product vendors.

Prudential Securities Inc. AVP Business Continuity Mgr. IS /Telecommunications January 1997 - September 1999

Data Center relocation (NJ to AZ) responsible for network infrastructure & server discovery, triage, implementation, production

and business continuity / disaster recovery testing, and decommissioning.

Project managed all DWDM & SONET Business Continuity Planning Testing and Year 2000 (Y2K) testing.

Managed, serviced, and supported all aspects of network provisioning, engineering, planning, testing and implementation, costing, and

budgeting. Negotiated service contracts for technology vendors products and services.

Conducted technology research and analysis, developed proposals and presentations to corporate management.

Review and evaluate contracts and service level agreements (SLA) as well as incident and service vendor management.

Created project plans including implementation schedules and support documentation.

Led and managed 65+ project team members in support of business continuity / disaster recovery testing, network engineering, secure

T1/T3 (TDM) networks, voice, data, video, LAN, WAN applications, billing, supporting mergers and acquisitions and vendor management.

Advantis - IBM GLOBAL NETWORK Senior Technical Advisor June 1995 - January 1997

Project managed the design & build on global network outsourcing opportunities.

Evaluated the customer business requirements and worked with engineers proposing an efficient and cost-effective solution(s).

Worked with technology areas for Local Area Networking (LAN), Wide Area Networking (WAN), Voice, Data, Video, TDM, ATM,

Broadband ISDN, Frame Relay, Inverse Mux, Dial services, Multiprotocol and Internet technology services and products.

Provided the global solution detail and costs for circuits, equipment and maintenance needed to implement the design.

Goldman, Sachs & Co. Telecommunications Engineering & Business Continuity Manager/Sr. Project Manager July 1985 - June 1995

Manage business continuity data center build responsible for its WAN, LAN, MAN, PWDS, equipment rack, stack, installs & testing.

Managed a 13-million-dollar budget supporting all aspects of private line provisioning, testing, and vendor management.

Supported a global T1 time division multiplexer encrypted networks, T3 metropolitan area network, DWDM data center backbone.

Provided service delivery to secure voice, data, and LAN connectivity networks using Wellfleet & CISCO routers.

Conducted technology research and analysis, developed proposals, contract negotiations and review, project plans including design

and construction specifications, implementation schedule and support documentation.

Experienced with testing and troubleshooting network equipment and information security systems.

Managed 7 employees/consultants daily and 25+ in support of Worldwide networking engineering (T1/FT3/T3 Voice, Data, Video,

LAN, WAN domestic and international PTT supporting mergers and acquisitions and vendor management.

Project managed trading floor moves, adds & changes.

Managed private lines as a 15-million-dollar internal product utilizing product pricing and internal charge back methodology.

Manufacturers Hanover Trust Company Telecommunications Control Center Supervisor September 1983 - July 1985

Supervised and trained control center staff and conducted personnel performance reviews.

Developed the standard operating procedures manual and training program.

Provided upper management with weekly operations reports.

Maintained, tested, and troubleshoot data communications network and equipment.

United States Navy Communications Cryptologic Telecommunications Technician Operations (CTO/PO3) June 1977 - June 1981

HONORABLE DISCHARGE

Held TOP SECRET security clearance Jun 1977-Mar 1983

Received Good Conduct Medal & Meritorious Unit Commendation Award

Education

Project Management Professional (PMP) w/AGILE Certification Preparation Course – 6th Edition SUCESSFUL COMPLETION 3/15/19.

Microsoft Office, Project, Visio, Power Point, Outlook, Excel, Computer Associates (CA) Clarity PPM V13 Ongoing

ITIL (Information Technology Infrastructure Library) Foundation Certification Training June 2016

PMI Member successfully completed Project Management Professional (PMP) Exam Prep Boot Camp August 2013

ITIL V3 Foundation for IT Service Management Certification Training. Successfully Completed May 2012

Corporate Management Development Certificate Program. Nov 08- Apr 10, 2008

Professional Performance Leadership training – May 2007

Best Practices of IT Project Management April 2006

Ongoing Sales & Professional Services Training & Networking Engineering Courses. June 2000 - Present

Ongoing Management Development & Industry training (66+) courses. July 1985 - Jan 200

College of Staten Island / Pace University P/T evening (35 credits)

ICA Summer Program 6/12-17 1994 * Telecommunications Management Program (NY University) - February 1985 - July 1985

MHT Educational services (31+) courses. Sept. 1983 - July 1985

US NAVY Cryptologic Technician "A" School Telecommunications Technology Ops Certificate Program November 1977 - July 1978

New Dorp High School - Graduated June 1977

Hobbies / Interests

Public Speaking, Business/Corporate Presentations - Motivation and Effective Communications Skills Presentation.

Physical Training - Kick Boxing /GYM, Rollerblading, Volleyball, Tennis & Long distant cycling/biking.

Sunday school Teacher (5th /6th Grade-11 years, 9th & 10th grade students-2 years) Vacation Bible School Director & Teacher.

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