Supply Chain Management
Resume:
Summary
Skills
Education & Certifications
GETRUDE GEORGE
Velikettutharayil House,
Near Navy Nagar Gate,
Mundamveli PO, Kochi.
PIN- 682507
Mob - +91-790*******;
Email– ad5ecg@r.postjobfree.com
• More than 13.7 Years of experience with 6.7 Years of diversified experience in Logistics, Supply chain Management, Transport planning, Retail and Operations Development and 7 years of experience in Business Operations Management and Leadership.
• Experience in Retail Merchandising, Supply Chain Management and Order Management
• Tracking and tracing basic shipments or products
• Having good work experience in Process Management and Improvement
• Strong in People & Team Management skills
• Extensive experience in Order Life Cycle
• Involved in scheduled and Ad-hoc report generation
• Extensive expertise in Stakeholder Management and Interaction
• Experience in analyzing Business Requirements
• Involved in Process Improvements and Knowledge Transitions
• Extensive experience as a Process Trainer and Soft Skill Trainer
• Coach and Mentor People on multiple processes
• Customer Relationship Management
• Logistics & Supply Chain Management
• Skilled in cultivating excellent relationship with both clients and colleagues.
• Good Analytical and Communication and Negotiation Skills
• Highly motivated, goal oriented professional and a decision maker skilled in implementing new ideas
• Quick learner and ability to focus and execute the task on priority basis
• Adaptable, Committed, Team Worker, Get on well with others, Loyal and self-confident.
• Matriculation from St. Mary’s Anglo Indian Girls High School, Fort Cochin (74%)
• Higher Secondary Education in Biology Science from Government Girls Higher Secondary School, Mattancherry (75%)
• Graduation in B.Sc. Botany from St. Teresa’s College, Ernakulam (84%)
• SAP MM (Material Management) Certification completed from Willsy’s Technologies, Bangalore, Karnataka.
Work Experience
Technical Skills
Office Tools Microsoft Office-Word, Excel, PowerPoint Other tools SAP, ERP, CRM, Oracle
Company : Doctor PC Computers ( 7 Years)
( 02-May-2017 -Present)
Position: – Operations Manager
Doctor PC Computers is a One Step Solution for All Your Computer Related Problems & Needs. Provides best service for Computers, Laptops, CCTV, Printers, Speaker, Keyboard, Mouse UPS, Projector and all services related to the same.
Responsibilities:
• Responsible for the day-to-day operations of the company.
• Hiring and training employees for the business and ensure to give a good learning to attain relevant skill set to meet the production goals.
• Supervising and managing employees.
• Constantly juggling tasks, prioritizing deadlines, monitoring progress, and re-evaluating everything once completed.
• Establish and maintain communication with clients and our team members for appointments; understand needs, resolve issues, and meet expectations by constant follow-up and resolving queries through phone or via email.
• Handle day to day customers and provide exceptional customer service.
• Collaborating with business partners to ensure the delivery of high-quality product and service.
• Responsible in handling all the daily revenue and sales transitions.
• Responsible in managing taxes, budgets, filing and contracts for business.
• Ability to think outside of traditional role to evaluate business implications.
• Ability to interpret data, identifies trends, and makes suggestions for improvements.
• Dealing with software set ups for Laptops and computers. Company : Tesco Bengaluru ( 4.2 Years)
( 28-Jan-2013 -31-Mar-2017)
Position: Officer – Operations Support
Process: Mount Farm Distribution Centre
Mount Farm Team at Tesco Bengaluru plays a vital role in stores displaying correct POS for various promotions and offers on weekly basis. Team here at Bengaluru supports Mount Farm Distribution Centre in UK for timely delivery of POS, Allocation, Reports generation, delivery queries, setting up products on system and admin rights. Team helps stores in resolving their queries through mails and calls. Responsibilities:
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Coach, mentor and lead personnel within the project/team environment when required for the new joiners in the team.
• Provide Soft Skill training for the new joiners and colleagues.
• Responsible for all scheduled and Ad-hoc report generation.
• Providing solutions to store queries and complaints
• Tracking individual deliveries to stores and obtaining proof of delivery
• Checking stock availability, taking telephone requests for urgent or missing point of sale.
• Advising stores on delivery dates for orders placed or promotional materials rolling out.
• Handle ad hoc and priority requests from stakeholder.
• Support the store development programme by raising new stores orders for Mount Farm stock lines.
• Set up Mount Farm stock lines/product codes so that they are visible for stores to order via Click to Order process.
• Updating new, and maintaining existing store profiles on the central database for Point-of-Sale
• Destroy the expired stock by raising binning orders.
• Provide weekly stock reports to enable owners to manage the replenishment and destruction of their stock lines held at Mount Farm.
• Provide stores with delivery status on items transported via Mount Farm Logistics.
• Providing a full Proof of Delivery Report of a project to the Project owners.
• Sending all the Mount Farm stock reports to the reporting managers.
• Support stores on Mount Farm stock enquiries via call and e-mail.
• Raise orders when requested for colleagues who do not have access to Click to Order.
• Ensure Service Level Agreements are met on a daily basis and when volumes are high with quality meeting the norms.
Company : Infosys BPO Ltd, Bangalore. (2.2 Years)
(18-Oct-2010 till 04-Jan-2013)
Position: Process Executive - Operations
Client: British Telecom (BT Wholesale)
Worked as Process Executive for British Telecom, United Kingdom. Responsibilities:
• Handling inbound and outbound calls and e-chats related to broadband faults and orders for BT Wholesale- (The broadband wholesalers)
• Providing information to the ISPs (Internet Service providers) about the progress of the broadband order placed for their customers.
• Reviewing the broadband order status, of the customers till the order completion date.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Declaration
Achievements
Personal Information
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• To carry out remote testing to identify the broadband fault and rectify the issues.
• Ensure that the performance parameters are met and exceeded within the guidelines policies and norms of company.
• Dealt with escalations resolving and assisting new joiners in the team by giving them adequate process training.
• Constantly gave inputs for process development and training. Company : IBM Daksh (3 Months)
(27-May-2010 till 26-Aug-2010)
Position: Customer Care Executive
Client: Lloyds TSB Bank, United Kingdom
Responsibilities:
• Handling inbound calls related to banking account for Lloyds TSB Bank, UK.
• Resolving Billing issues of the bank account for the customers
• Dealing with Credit card issues.
• Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
• Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
• Received P10 topper Award.
• Consistently achieved 100% in quality scores
• Topped in stack ranking continuously
• TNT project completed with savings for Tesco
• Challenged and changed the ways of working at Mount Farm which helped in process improvement.
• Date of Birth : 07-03-1989
• Gender : Female
• Marital Status : Married
I hereby declare that all information given above is true to the best of my knowledge and belief. Date:
Place: Kochi Getrude George
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