Customer Service Agent
Resume:
Katie Dant
Tell City, IN *****
ad5eaw@r.postjobfree.com
Professional Summary
Committed and hardworking customer service agent with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Skills
Cash Handling
Returns Processing
Cash Register Operation
Product Recommendations
Product Restocking
Payment Collection
Customer Service
Customer Assistance
Drawer Balancing
Payment Processing
ID Verification
POS Systems
Report Preparation
Issue Resolution
Liquor Regulations and Compliance
Expense Tracking
Time Management Skills
Cash Handling and Management
Conflict Resolution
Loyalty Program Promotion
Product Knowledge
Merchandise Restocking
Sales Expertise
Order Taking
Staff Training
Cleaning and Sanitizing
Point-Of-Sale System Operation
Cash Drawer Balancing
Staff Mentoring
Written and Verbal Communication
Computer Literacy
Telephone Etiquette
Effective Communication
Multitasking Capabilities
Work History
January 2019 - April 2023
Chuckles Convenient Store - Rockport, IN
Cashier
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Promoted store promotions and incentive programs to increase overall sales revenue.
Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Upsold additional products and services to customers, increasing revenue.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Checked personal identifications during alcohol and tobacco sales.
July 2010 - April 2019
Circle S Convenience Store - Chrisney, IN
Cashier
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Upsold additional products and services to customers, increasing revenue.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
August 2006 - July 2010
Circle S Convenient - Owensboro, KY
Sub Contractor
Improved project efficiency by streamlining communication channels and optimizing resource allocation.
Established long-term relationships with clients, resulting in increased repeat business.
Delivered high-quality work on time and within budget, earning positive feedback from clients.
Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
Education
May 1996
South Spencer Reo, In.
GED Basic
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