Application Development Services

Carmine Clemente Philadelphia, Pa 484-***-****

Director of Application Services *******@*****.***

linkedin.com/in/carmine-clemente-3955bba

Profile

Visionary professional with the ability to manage the complete development lifecycle of software systems by overseeing IT demand management, application development, testing, release management, implementation, and user support.

Motivated team builder, known to lead by example by adhering to core values in all day-to-day interactions with colleagues; skilled in a variety of technologies, frameworks, and methodologies.

Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization using skills that transfer across multiple industries and positions.

Ambitious, high-energy initiative-taker with a proven ability to plan, prioritize, manage, and ensure development projects meet business requirements and goals, fulfill end-user requirements, and identify/resolve systems issues.

Exceptional communicator and change agent with a sharp power of observation, able to simplify sophisticated issues to make them easily comprehensible for a broader audience.

Employment History

Director Application Services at TCS for Transamerica Life

April 2018 — Present

Establish a solid foundation for success by overseeing software development enhancements and production support for 176 applications used by multiple operational areas involved in the administration and service of insurance products for over 6M active policyholders and 10K agents/producers.

Selected Contributions:

Demonstrate perseverance in meeting strategic objectives while providing technical oversight and direction to five teams consisting of a combination of 96 onshore and offshore resources performing application development, change management, and maintenance on multiple platforms, administration systems, and sub-systems.

Leverage experience and functional knowledge to excel as an IT Program Manager for cybersecurity and vulnerability remediation work for an application portfolio containing over 300 enterprise legacy systems.

Increase personal and professional effectiveness by providing direction and subject matter expertise to front-line technical teams supporting applications.

IT Application Development Manager at Transamerica, Exton, PA

January 2015 — April 2018

Contributed to corporate financial health facilitating over $3M reduction in annual expenses by managing, developing, and implementing multiple large-scale legacy system consolidation and modernization efforts.

Selected Contributions

●Fostered valuable stakeholder relationships and trust through critical experience and knowledge gained on the IT needs of all operational areas of the organization: expertise in Marketing, New Business, Customer Service, Product Configuration, Finance, Underwriting, Billing, Claims, and Actuarial.

●Delivered transformative innovation and achievement of organizational goals by understanding the enterprise landscape and ways in which the systems are interconnected.

Tech Team Lead at Transamerica, Exton, PA

July 1998 — December 2014

Demonstrated strong leadership and foresight as principal architect and leader in the development of FutureFirst®, a comprehensive, object-oriented, enterprise-level insurance administration system. . Functionality included CRM, Life, Health, Membership, Accounting, Billing/Collections, and multi-platform integrations.

Selected Contributions:

●Maximized productivity and provided vital structure by engineering a high-performance batch framework designed to support multi-threaded / parallel processing using ORACLE within an integrated UNIX / AIX and Windows® environment.

●Captured substantial gains in efficiency and productivity by designing and developing a complete assemblage of client tools designed to support configuration management, monitoring, and control of high-volume batch processes and artifacts.

Senior Programmer/Analyst at Shared Medical Systems, Malvern, PA

November 1990 — June 1998

Served as a Subject Matter Expert in healthcare data exchange, patient management, and accounting, demonstrating proficiency in ANSI X12 and HL7 EDI standards.

Education

Bachelor of Science, Rowan University

Management Information Systems

Summa Cum Laude

Professional and Technical Proficiencies

IT Service Delivery, IT Program Management, Vendor Management, Software Development Life Cycle, Agile and Waterfall Methodologies, IT Change Management, Data Privacy, Legacy System Conversion, CRM, Enterprise Architecture, ITCF, Object-Oriented Programming, Cross-Functional Team Leadership, SQL, RDMS, Cobol, Ksh Scripting, Vulnerability Management, Life and Health Insurance Domain, Healthcare Provider Information Systems, Edi, Informatica, Jira, Control-M, Toad, ITSM, ServiceNow, ITIL, Office 365, Cloud Computing, Multi-Platform System Integration, PCI Compliance, LDAP, Agile Mindset, Software Engineering, Leadership, Strategy Planning, Analysis, Design, Testing, Integration

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