General Manager Customer Service
Resume:
Jan ****-Present
DENISE SMITH
Professional Summary
Throughout my 30+ years in management I have always used empathy as much as possible with my staff and especially my guests in all my establishments. It has helped me to be the kind of manager that respects their staff and always wants to impress their patrons.
An upfront type of manager that works shoulder to shoulder with my staff, that is how I get to know my customers and their expectations. I am a firm believer in promoting from within and have helped to develop many staff members from the ranks of crew to management positions. Very dependable and I adapt to company changes and make sure the staff is aware and why it is important.
Skills
Customer and Personal Service
Judgment and Decision Making
Speaking
Active Listening
Food Production
Operation and Control
Experience
General Manager
7 Eleven - Dallas, Tx
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Delegate weekly and monthly responsibilities to staff to prepare for introduction of new products.
Oversee development of staff through computer training and skill assessment for ordering and management development.
Stay focused on controllable line items such as shrinkage, labor and overall profitability of store.
General Manager
Einstein Bros. Bagels - Dallas, Tx
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Monitor budgets and payroll records, and review financial transactions to 6481 Tumbling Creelk Trail, Dallas, TX 75241
Ph: 469-***-****
*************@*****.***
Aug 1978-Nov 1997
Jun 1985
ensure that expenditures are authorized and budgeted. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance. Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Store Manager
Mcdonalds - Dallas, Tx
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive exceptional service and quality goods.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Make sure profitability is maintained monthly.
Oversee development of staff and help to promote from within. Education
Associate of Applied Science : Business Management Dallas County Comm. Colleges - Dallas, Tx
Awards
Was awarded The Quality of Cleanliness Award from City of Dallas in 1990 for maintaining an average above 90% on all visits from city.
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