Help Desk Customer Service

ROBERT MENGLER

**.*******@*****.***

https://www.linkedin.com/in/robertmengler/

CAREER SUMMARY

Project Data Manager, Applications Support Specialist, Business Solution Integrator, and GIS Specialist with a degree in Geology and Geophysics and in-depth experience in the oil and gas industry. Specializing in data management and ArcGIS mapping while exemplifying the following strengths:

Problem Solving Dependability Communication Work Ethics

Detail and Quality of work Perseverance Take-charge Leadership Qualities

Face-to-Face Customer Service Time Management

TECHNICAL SUMMARY

Utilize and train others in:

Database Management and Data Analysis: ID access and security, locating, reformatting, editing, loading, transferring data (including ArcGIS data types) via the PC or UNIX platforms or to different media, archiving, backups, restoring, maintaining disk space usage, and charting, reporting, and documentation of various data types and software. Also in charge of resolving Help Desk tickets for our business unit for software issues, and for software installations and upgrades, including scheduling.

ORACLE: queries, create views, tables, etc. using SQLPLUS prior to loading data into ORACLE.

PC Platform: Disk and file management, security controls, and archival, restore, and backups. Extensive internet experience. Knowledge of Python, C# and PERL programming languages.

PC Software: Microsoft Office Suite (Excel pivot tables and graphing, macros, MS Word, PowerPoint, Outlook, etc), Tableau, ServiceNow Help Desk and Change Management, ArcGIS, and many other Windows applications related to the oil and gas industry in particular.

UNIX/Linux Platform: Experience with using UNIX utilities (such as tar, archive and restore commands, compression, FTP, and File Manager utilities). Extensive UNIX data maintenance skills. Knowledge of ORACLE SQLPLUS database language, PERL, AWK, etc.

UNIX Software: Experience formatting data and supporting applications, mainly in the oil and gas industry.

Macintosh Platform: Familiarity with some applications, particularly those related to the oil and gas sector.

Can type 30wpm minimum with 100% accuracy.

PROFESSIONAL EXPERIENCE

Walmart, Pagosa Springs, CO

Cashier Team Associate July 2023- November 2023

providing front end customer support, i.e. the face of the grocery store. Job function includes: Foremost job function is making sure each customer encountered is satisfied, happy and helped beyond the ordinary. Secondary job functions: scanning bar codes on all items from each customer checking out through the cashier’s checkout line, receiving shipments of front end display products from manufacturers or suppliers and putting them on store shelves, communicating with the store manager regarding customer concerns or complaints, as well as register equipment issues, processing returns, providing customer service by answering questions about product ingredients or usage, store policies, and special offers, processing cash transactions at the checkout counter, including accepting payment from customers, counting money, and making sure all items are accounted for and paid, performing price checks on items with scanners to ensure that the price listed is correct, scanning bar codes on items with a handheld device to track inventory levels, monitoring the self-checkout registers and helping customers, returning items to shelves at the end of the shift, etc.

Food Consumables and Produce Team Associate March 2023- July 2023

Charged with keeping dairy shelves full, and filling and organizing grocery and consumable shelf items in a presentable manner and in the proper location. Also implement price changes and labeling, claims, digital updating of product counts, etc., including answering all customer questions (usually where to find certain items).

Investment Data Analyst, self-employed (remote from any location) January 1998- present

Self-educated, motivated Data Analyst that analyzes price movement and other attributes in the US, FOREX, and Futures markets, with primary focus in option investment strategies. Responsible for strategy development, coding scans for candidates, some coding of indicators, fundamental research, option analysis, technical analysis, testing and back-testing, as well as trade management of accounts. Use various charting software and platforms as well as robust composite platforms and proprietary indicators for forecasting price and determining the best strategy, trigger(s) confirmation, entry, targets, and exit points, which involves detailed analysis and visualizing and projecting price targets, and support and resistance levels. Use complex Excel spreadsheets for analysis and documentation.

Reduced time spent on this job analysis to 30 minutes maximum in the evening Sunday through Thursday.

Building Maintenance Superintendent, Pagosa Springs, CO May 2017-June 2018

I managed two churches and 4-5 buildings overall, from cleaning to heating and cooling to event preparation and safety. Also maintained and ran the company snow plow and other equipment to keep grounds free of snow.

ConocoPhillips, Farmington, NM 2009-2015

Application Support Analyst and projects Solution Integrator for ConocoPhillips in the San Juan Basin of New Mexico, supporting customers with application (ArcGIS, SDE10.1, Geolog, OpenWorks, Petrosys, Petra, Isatis, Fekete, Kappa products, etc.) and hardware issues, license upgrades, and installations. Was in charge of this satellite office's application support tickets via the ServiceNow Help Desk, and sometimes PC hardware issues. Also scheduled and performed application upgrades (Change Management) through ServiceNow (a Help Desk ticketing system). When wearing the Business projects Solutions Integrator hat, I would discuss a proposed project with the customer and problem-solve to come up with the best solution to finish the project with the most efficiency. Examples of each:

Coordinated and problem-solved until a solution for the Petra application latency (this was a big deal because some projects just slowed to almost 0% performance) was achieved in the Farmington, New Mexico office. This exact solution was finally adopted and applied by the Houston corporate office two years later because they could not find any other solution.

Volunteered our business unit and managed the test pilot of the first (global) site to upgrade to SDE

(ESRI’s Spatial Database Engine) version 10.1, which allowed for user authentication credentials to be used when logging into SDE, and resulted in easier database maintenance. This also made user SDE file locking a non-issue. We had to develop, test and run a script to interrogate ArcGIS MXD's and convert them and repair links for the updated SDE 10.0.

Participated in the migration, integration and support of the PODS (Pipeline Open Data Standard) database with ESRI’s ArcGIS9.3 and then 10.1.

Statoil, Houston, TX 2006-2008

Project Data Manager for Statoil company in the Gulf of Mexico region, managing all of their digital data, including ArcGIS lease-mapping, software and hardware, data storage, data synchronization and transfer, and data standardization (within the Landmark LINUX and PC environments). The main data attributes managed were well data (such as location surface and bottom-hole coordinates, directional surveys, associated stratigraphy, and wellbore checkshot surveys), some in real time as the well was being drilled. This position also included yearly presentations to the Data Management teams in Norway, monthly status meetings, training courses, and various meetings throughout the year, often with 3rd party customers.

Quite a few milestones were achieved in the ArcGIS realm. For example, when I first arrived, there was no lease mapping methodology in place and nobody that knew how to do it, including myself. I took ownership and decided to use ArcGIS, with the outcome being accurate and easily updated Gulf Of Mexico Lease status maps with nicely labeled lease history text in each (sometimes multi-) color-coded offshore lease block. Another challenge I remember was using ArcGIS to systematically post seismic lines and shotpoint labels.

EDUCATION

Bachelor of Science, Geology and Geophysics, University Of Missouri-Science and Technology

PROFESSIONAL AFFILIATIONS

Society of Exploration Geophysicists, American Association of Petroleum Geologists, Geophysical Society of Houston.

COMMUNICATION COURSES

Communications

Interpersonal Communications

Effective Negotiating

Conducting Technical Presentations

Effective Time Management

Effective Listening

Goal Setting Safety Leadership Training

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