Call Center Customer Service

Christina Santiago

***************@*****.*** 931-***-**** Plant City, FL

SUMMARY

Seasoned Call Center Agent with 8 years' experience, adept in customer service and issue resolution. Proven efficiency in high-volume environments, particularly in billing and policy inquiries. Seeking Call Center Agent role to leverage expertise in communication, problem-solving, and customer satisfaction. WORK EXPERIENCE

Foundever Remote

Call Center Customer Service Representative Jan 2024 - Present

• Provide expert assistance in insurance policy coverage, billing issues, and policy adjustments to ensure effective communication and resolution of customer inquiries.

• Maintain high efficiency and accuracy in managing a substantial volume of billing inquiries, with heightened attention during peak military pay periods.

• Offer prompt and precise solutions to customer concerns, enhancing overall satisfaction and service standards. Dollar General Goodlettsville, TN

Fleet Operations Specialist Nov 2022 - Dec 2023

• Managed vehicle registration and ensured compliance with regulatory standards through effective coordination with external providers and agencies.

• Processed and maintained accurate financial records for vendor invoices related to fleet expenses, ensuring strict adherence to budget allocations.

• Coordinated the handling of freight damage claims with logistics providers, enhancing communication and efficiency in resolution and reimbursement processes. Genpact (US locations) Richardson, TX

Social Media Content Analyst Jan 2020 - Sep 2022

• Conducted thorough analysis and moderation of user-generated content to maintain compliance with community guidelines, enhancing the safety of the online ecosystem.

• Addressed policy violations efficiently, contributing to the enhancement of content integrity across multiple social media platforms.

• Maintained high-quality moderation standards during the shift to remote operations, showcasing adaptability and dedication to operational consistency.

AI Consulting Group Dallas, TX

Business Development Representative Jan 2018 - Jan 2020

• Conducted in-depth client consultations to identify needs and develop strategies that aligned with organizational objectives.

• Fostered and sustained strategic partnerships, resulting in the expansion of the customer base and generation of new revenue channels.

• Implemented marketing campaigns that elevated brand awareness, resulting in heightened website traffic and improved sales metrics.

Khaleeq Law Firm LLC Dallas, TX

Executive Assistant Jan 2018 - Aug 2018

• Streamlined client onboarding by enhancing bilingual support and optimizing document coordination, resulting in elevated case handling efficiency.

• Compiled precise case materials through diligent research and verification, contributing to the creation of in-depth client and witness profiles.

Ambs Call Center Nashville, Tn

Call Center Agent Feb 2016 - Dec 2017

• Efficiently handled inbound and outbound customer inquiries, providing timely and accurate information while maintaining high customer satisfaction levels at Ambs Call Center. EDUCATION

Austin Peay State University

Certification, Medical Billing & Coding

Clarksville, TN

Feb 2024

Brookhaven College

Certificate, Business Management

Dallas, TX

May 2019

Austin Peay State University

Bachelor of Science, Criminal Justice

Clarksville, TN

May 1995

SKILLS

Prospecting • Spanish • Logistics • Networking Skills • Medical Office Experience • Event Planning • Personal Assistant Experience • Microsoft Office • As 400 • Marketing • Fundraising • Microsoft Word • Account Management

• Windows • B2b • Business Development • Receptionist • Deliver Excellent Customer Service • Social Media Management • Business Office Systems & Support Certificate • Revenue Account Management • Communication Skills • Logistics & Transportation Software • Type 60 WPM • Cold Calling • Sales • Microsoft Outlook • Microsoft Excel • Coupa • Transportation Management Systems • Invoices • Transportation Management • Supply Chain • Freight Experience • Process Improvement • Typing • Conflict Management • Negotiation • Proofreading • Windows

• Customer Service • Customer Relationship Management • Document Management • Supervising Experience • Computer Networking • ERP Systems • Google Docs • Computer Skills • Office Experience • Data Entry • Fair Housing Regulations • Customer Support • Research • Sales • Logistics • Communication Skills • Accounting • Manufacturing • CRM Software • Recruiting

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