Front Desk Assistant Manager, Stocker, Medical assistant in training

Zyh-Keria Coleman

Charlotte, NC 704-***-**** ***************@*****.***

Medical Professional

Resourceful and Compassionate Professional with an affinity for the healthcare space and a wealth of experience driving customer satisfaction across industries. Knowledgeable of strategies for conducting basic medical procedures, techniques for detecting signs and symptoms for illnesses, and professional responsibilities in healthcare practice. Committed to capitalizing on skills acquired through medical training to achieve operational targets and surpass expectations.

Areas of Key Emphasis Include:

Wound Care

Data Analysis

Infection Control

Risk Assessment

Pain Management

Team Collaboration

Surgical Assistance

Treatment Planning

Patient Assessments

Equipment Operation

Trauma Management

Emergency Response

Professional Experience

CVS Health, Charlotte, NC

Assistant Manager (7/2023 – Present)

Manage crew members in collaboration with management and ensure standard completion of assigned tasks. Assist customers with general questions and resolve issues in alignment with policies. Recommend alternative approaches to customer interactions to drive positive outcomes.

Selected Contributions:

Received recognition for cultivating positive shopping experiences for the customer base.

Target, Charlotte, NC

Inbound Stocker (2/2020 – 6/2023)

Processed financial transactions in accordance with financial handling procedures. Organized and sorted incoming inventory for moving to designated locations per safety protocols. Collaborated with team members and leadership to accomplish department goals and objectives.

Selected Contributions:

Decreased in stock discrepancies significantly by strategically managing inventory levels.

QuikTrip, Charlotte, NC

Store Clerk (9/2018 – 12/2019)

Welcomed customers to the store location, provided assistance and processed payments for purchases. Labeled and priced items, and completed stocking assignments as required. Adhered to safety policies for handling hazardous materials. Complied with laws on regulated substances.

Selected Contributions:

Reduced wait times and lifted satisfaction levels through streamlined checkout processes.

Aloft Columbia Harbison, Columbia, SC

Guest Agent / Front Desk (1/2014 – 1/2016)

Maintained a tidy and well-supplied front desk to ensure efficient operations. Welcomed and communicated with guests, addressing inquiries and concerns promptly. Managed incoming calls, redirected to the appropriate personnel as needed, and handled mail and email correspondence.

Selected Contributions:

Achieved performance targets through effective time management and task prioritization.

Education

High School Diploma West Charlotte High School, Charlotte, NC

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