Director of Technology and Business Operations

ANTHONY V. REEVES, MBA

Austin, Texas 847-***-**** *******@***-*******.*** LinkedIn: https://www.linkedin.com/in/anthonyreevesmba

Business Consultant & Technology Executive

Global Operations Business Transformation Program Management

Technology Director with more than 23 years of proven success managing IT and Telecom Network operations, leading large, multi-cultural engineering teams, business transformation programs, and providing executive consulting for leading institutions across domestic and international markets. Program and Project Manager optimizing processes leading to operational efficiencies and cost reductions for the IT, Technology, Telecommunications, Finance and Healthcare industries. Expert in data analytics and intelligence in financial forecasting, Customer Satisfactions (CSAT/NPS), Agile, Six Sigma and LEAN program management. Ability to build productive partnerships with key stakeholders, vendors, and global operations teams.

PROFESSIONAL EXPERIENCE

AVR CAPITAL, LLC

Owner & Executive Consultant Mar 2017 - Present

Own and operate a boutique business consulting firm specializing in enhancing the success of small, medium, and large businesses, that provides Waterfall and Agile process improvement and business strategies. Design business, financial and marketing plans for clients utilizing industry insights, data analytics and performing Project Management solutions at scale.

Designing and building a robust suite of technology standards, key financial forecasts, and business support metrics.

Producing complex financial proposals and statements of work (SOWs), RFPs & RFIs for Technology product implementations.

Developing Lean Six Sigma, Agile and DevOps cost-reduction program initiatives for domestic and global clients.

Providing IT, Telecommunications, and Business Transformation consulting strategies to small, medium, and large enterprise companies globally.

AT&T

Associate Director of Technology, Emerging Services Jan 2017 - Mar 2020

Director co-leading 42 managers, supervisors and network engineers that supported more than 70 Fortune 1000 clients with AT&T and Cisco Contact Center solutions.

Co-Led a 24/7 cross-functional engineering team supporting more than 4,300 contact center agents globally.

Responsible for ongoing IT network sustainment/enhancements, capital, and expense project delivery for our portfolio of internal and external enterprise networks and applications, co-managing $30M annually.

Developed and implemented a robust customer improvement plan for our IBM and Thomson Reuters enterprise account producing a 70% customer NPS increase.

Successfully spearheaded an Agile Center of Excellence (CoE) initiative between multiple 24x7 technology operations increasing productivity and efficiencies across multiple workstreams.

Established relationships with multiple global vendors, managing risks, and maintaining on-time delivery for services and products.

Lean Six Sigma Black Belt Program Manager, IP Voice & Emerging Services Jan 2012 - Mar 2017

Head of Six Sigma, Lean & Agile programs for AT&T’s Emerging Technology Business Unit responsible for all quality program initiatives.

Led Six Sigma, Lean & Agile portfolio responsible for establishing and leading cross-functional strategic initiatives that produced $3.2M in annual cost savings.

Spearheaded $4.8M in savings collaborating with senior executives for a high-profile insourcing initiative between Cisco and AT&T.

Produced complex staffing and financial models for internal BU Leadership producing $1M in operational savings.

Developed KRI’s and KPI’s for covered business units and reported on performance against key indicators to Senior Executive leadership.

Partnered with C-Suite executives on the design and execution of critical quality improvement initiatives that increased efficiency, reduced operational costs, and improved engineering productivity.

CAREER NOTES: Previously held the positions of Network Operations Area Manager (2010-2012), Sr. Quality Manager (2007-2010) and Network Technician (2001-2007) at AT&T.

EDUCATION

Master of Business Administration (MBA), Keller Graduate School of Management, Chicago, IL

Bachelor of Science (BS) in Technology Management, DeVry University, Chicago, IL

Associates of Applied Science (AAS) in Electronics & Computer Technology, DeVry University, Addison, IL

CERTIFICATIONS

Agile Scrum

Big Data Foundations

DevOps Foundations (IBM)

Financial Accounting

Google Project Management Professional Certified

Lean Gold Certified

Management Systems Organizational Controls Coach Certified

Six Sigma Black Belt (Level III)

Six Sigma Green Belt

Quality Management System Auditor (QMSA)

Aviation:

ASEL Private Pilot License with Instrument Rating

KEY SKILLS

Engagement Leadership, People Management, Virtual Team Leadership, Management Consulting, Business Continuity Management, Financial Planning and Analysis (FP&A), Disaster Recovery, Agile Methodologies, Lean Six Sigma, ITIL, Program Management, Project Management, Quality Assurance, Executive Presentation, SDLC Methodologies, Agile Methodologies, Vendor Management, Data Analytics, Data Mining & Modelling, KPI/OKR, Cloud Technologies, BizOps, DevOps, CI/CD, Strategic Direction.

TECHNICAL SKILLS

User Experience/Customer Experience (UX/CX), AWS, Azure, Asana, Cisco UCCE/UCCX, Data Center Technology, TCP/IP, GitHub, Google Workspace, ServiceNow, Jira, Kanban, Value Stream Mapping, Minitab, BusinessObjects, PowerBI, Tableau, Visio, Microsoft 365 Office, MS Project, Big Data, Datadog, SQL, MySQL, VMware, Adobe Acrobat, Salesforce, SAP, SaaS, PaaS, CCaaS, CCaaS, Technologies, Predictive Analytics, Enterprise Management Staffing Systems, ERP, HTML, Python, R, Analytical Decision Modeling, Business Case Development.

ADDITIONAL INFORMATION

Awards & Recognitions: Top 10% Manager Award (2007-2018), AT&T Customer Service Excellence Award, AT&T Customer Service Escalation Award (2015 & 2017), AT&T President’s Volunteer Service Awards (2010-2017)

Affiliations: Spain Business & Professional Network, AT&T Future Leaders, AT&T Inclusion & Diversity Organization (HACEMOS), Angels Under the Bridge, LinkedIn communities (Lean Six Sigma, Program Management, Agile, others.)

Languages: English (Native), Spanish (Conversational)

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