Network Engineer Customer Service

David Azer

SUMMARY

Legal Status:

Valid Green Card

Driving License:

Valid & Clean

Current Location:

Centennial, Colorado, USA – Open to Relocate

E-mail:

ad5e0s@r.postjobfree.com

Mobile:

+1 (614) 420 - 6062

EDUCATION QUALIFICATION

Sep 2005 - Jun 2010

Bachelor (BSEE) in Electrical Engineering, Electronics and Communication Division from Assiut University

Assiut, Egypt

- Graduation Rate of Appreciation

- Graduation Project Subject

- Graduation Project Appreciation

: Good (70.01%)

: Wireless E-Voting

: Distinction

US Equivalency (WES)

Bachelor Degree

Undergraduate Semester Credits

161.0

GPA

2.97

Engineers Australia Equivalency

Professional Engineer

Occupation

Telecommunications Network Engineer

ANZSCO Code

263312

PROFESSIONAL EXPERIENCE

Spectrum

Columbus, OH

Nov 2023 – Present

Field Technician

-Interpret analytics from soft tools such as Viavi meters and handheld devices.

-Repairing Spectrum signal levels and quality.

-Perform new cable installations, disconnects, reconnects, downgrades, and upgrades for Spectrum customers, providing world-class customer service.

-Educating the customers on proper use of the Spectrum services and equipment.

-Installing different types of Modems, Routers and cable boxes.

OPC Contracting, Inc.

Columbus, OH

Apr 2023 – Nov 2023

Assistant Project Coordinator

OPC Contracting is a premier national general contracting company based in Ohio with corporate offices in Cleveland, Columbus, and Dayton, Ohio. It services a variety of commercial construction needs for clients throughout more than 29 states. Specialized in Development, Paving, Retail, Design Build, and Commercial Construction across the USA.

-Read civil, structural and MEP plans.

-Preparing Labor rates

-Establish and maintain project files and generating daily reports.

-Subcontractors’ coordination and scheduling.

-Taking 360 º HoloBuilder photos

-Checking LOTO

-Following up paving process for different phases

Participated Projects:

-Walmart # 3581 – Zanesville, Oh

-Walmart # 1423 – Saint Johns, Mi

-Walmart # 3749 – Evendale, Cincinnati, Oh

-Walmart # 1521 – NW, Cincinnati, Oh

-Walmart # 1564 – New Boston, Oh

-Walmart # 5387 – Middlefield, Oh

Vodafone Ireland.

Cairo, Egypt

Aug 2021 – Dec 2022

RAN Field Optimization Engineer

-New Sites Acceptance (5G, 4G, 3G, 2G).

-Using (Zen and Netone) in KPIs monitoring, Analysis & investigation to solve the network problems in order to improve its quality.

-Using ENM to check sites’ configuration.

-Using Atoll to update sites’ data after upgrade and extracting databases.

Vodafone Egypt.

Cairo, Egypt

Feb 2021 – Aug 2021

Service Lead & TL Assistant

VSSE is the largest off-shoring & outsourcing service provider in the region delivering business excellence through providing world class integrated products & services of high quality and value to partners.

Its products and services are enriched with a wealth of value creating offerings to all industries around the world. It is based in Egypt which is one of the top outsourcing destinations in the world; a centralized hub between Europe, Africa & Asia.

-Follow up the execution of the requested tasks.

-Co-Ordinate many Drive Test & PP teams to ensure that all the tasks will be done within an optimum time plan and with the required quality & SLA.

-VIP Customer complaints handling and investigation.

May 2016 – Jan 2021

Senior RNE Post Processing (2G, 3G&4G)

-Using TEMS Investigation, TEMS Discovery & Actix in Log files analysis to prepare reports for 2G, 3G & HSPA technologies including the illustrated graphs.

-Investigating in Quality, Level and Throughput problems to recommend 1st level solution (ex: replacing HW, Adding missing neighbors, proposing a re-design action …) and co-ordinate with the Optimization Area Owner to add the adequate & advanced recommendations in order to enhance the coverage and improve the quality.

-Identifying different problems (Cross Sector, Cross Feeder, Antenna Diversity, Missing Neighbor, Pilot Pollution, Co-Channel and Adjacent Interference).

-Using (Desktop Intelligence, Business Object, Citrix, and PRS) in KPIs monitoring, Analysis & investigation to solve the network problems in order to improve its quality.

-Investigation in end-user problems (Blocked Calls, Dropped Calls, HO Failures ...)

-Invented a tool to detect cross sector in 4G & 3G sites across all bands from Radio prospective using KPI without performing DT.

Alcatel-Lucent

Cairo, Egypt

Jan 2015 – Apr 2016

Senior RNE Post Processing (2G & 3G)

Feb 2014 – Dec 2014

RNE Post Processing (2G & 3G)

Jul 2012–Feb 2014

RF Drive Test Engineer

-Perform drive test and log files analysis for both 2G/3G sites via TEMS &Actix programs.

-Verification of new sites 2G, 3G.

-Test 2G coverage for normal, dual & concentric sites considering the received signal level, quality and interference ratio.

-Test 3G coverage for different carriers and carrying out the different relevant checks such as Video Call, R99, MRAB, IRAT, Cell Reselection, HSDPA and HSUPA.

-Detect 2G/3G field problems and troubleshooting (overshooting sectors, co-channel interference, adjacent interference, blocked calls, dropped calls, handover failure, missing neighbor, pilot pollution, antenna diversity, cross sector & cross feeders) and proposing the best solutions thereto.

-Monitor different 2G & 3G KPIs for both Ericsson & Huawei.

-Highly details-oriented and organized with excellent analytic and problem-solving abilities.

-Benchmark the different mobile operators’ signals strength, quality, etc.

-Handle optimization tasks and reporting.

-Attend to customers’ different complaints.

NCR

Cairo, Egypt

Nov 2010 -Sep 2011

WCS & Installation Engineer

NCR an American company that is universally acknowledged as the global leader in financial self-service; this success has been achieved through continuous technology innovation and a strong commitment to understanding the present and future needs of customers and consumers.

-Install different types of ATM preparing all the safety precautions.

-Repair and fix different malfunctions of ATM (Software and Mechanical problems).

-Deal with computer in a very deep level (Software & Hardware).

-Carryout preventive maintenance to ATM periodically.

AFFILIATIONS

Mar 2011

Member of the Federation of Arab Engineers

16/23977

Jul 2010

Member of the Egyptian Syndicate of Engineers

80/07430

COURSES& CERTIFICATES

April 2019

Artificial Intelligence & Machine Learning - CLS

Cairo, Egypt

Feb 2019

Python - CLS

Cairo, Egypt

Mar 2018

Lean Six Sigma – Yellow Belt

Cairo, Egypt

June 2017

General English Program (Level: Upper Intermediate 4) – British Council

Cairo, Egypt

Aug 2016

Lean Six Sigma – White Belt

Cairo, Egypt

Oct 2011 - Jan 2012

Fundamentals of Health, Safety and Environmental Control (HSE) afforded by American University in Cairo

Cairo, Egypt

Oct 2011 - Jan 2012

HSE Auditing afforded by American University in Cairo

Cairo, Egypt

Sep 2010

Computer Numerical Control (CNC) Machine afforded by ITC

Assiut, Egypt

Aug 2008

Code Division Multiple Access (CDMA) afforded by Cairo University

Cairo, Egypt

Jul 2008

Global System of Mobile Communication (GSM) afforded by Cairo University

Cairo, Egypt

LANGUAGE SKILLS

Arabic

Native Tongue

English

Excellent reading, writing and speaking

French

Basic

INTERPERSONAL SKILLS

Problems Solving, Self-motivated; dependable; goal-oriented; team player; have the ability to work under pressure; easily adapt new systems & techniques; have good presentation skills; able to work individually and/or as a part of a cooperative team.

HOBBIES

Internet Search, Reading, Scout, Walking & Swimming

REFERENCES

Furnished upon request

Contact this candidate